Roost & Root

Thank you for the kind words, Ashleigh. We are grateful for your business! Hope you birds are enjoying their new Loft coop as much as you are. Reach out any time if have questions, we always here to help.

Thank you for your business, Kelsey! We are glad you enjoy your Starter coop and that you felt like we provided the service you needed. Hope your birds are happy as well. We would love the opportunity to build something for you again!

Thank you for the review, Audra! Happy to hear you had an easy assembly. Enjoy your Loft coop!

Thank you for the kind words! We are happy to hear that you and your birds are enjoying their new Round Top Loft Coop! If you have the time we'd love to see a picture. We can receive photos to [email protected]. W are grateful for your business. Please feel free to reach out anytime.

Thank you for the review, Janet. It was great meeting you! We always love when we get to do a customer assembly. Hope you are enjoying your Heritage Greenhouse. We would love some feedback and pictures as you continue to put it to use!

Thank for allowing us to fix the shipping error, Charene. We are happy to hear that you are enjoying you backyard coop! Please reach out any time with questions.

Thank you for kind review, Amber. I'm glad we were able to assist you. I hope you are continuing to enjoy your coop. We would love to make something for you again!

Thank you for the review, Mr. Goerl. Happy that we were able to help. Enjoy your Walk In coop!

Mrs. Osborne, this is Kevin from Roost & Root. We were corresponding through Zendesk when you reached out about some of the issues you mentioned above, but others I am reading for the first time. I’m surprised to see this and it’s clear I misread the situation. The last message I got from you said that you were looking to have the issue with the storage door fixed by spring. I asked for a picture so I could better see what may be causing the issue and I have been waiting on that before moving forward. I have been resolving issues of all kinds for customers for over a decade and the best way I know how is identify the exact cause of the problem and then do whatever needs to be done to solve. Sometimes it’s because we have made a panel incorrectly. Sometimes there is shipping damage and a panel or more ends up out of square. Sometimes it’s because a panel was installed backwards, or upside down. Sometimes a coop is installed on unlevel ground it creates issues in other places during assembly. I don’t know how to solve the problem until I can see exactly what is causing the problem. Since we have coops all over the United States I depend on customers to make sure I can see what they are seeing. I see from your order that you are in Mansfield which is just over three hours from our shop. I will plan on getting in the company truck tomorrow, loading up and the all of the parts for Stand Up coop in the bed, and driving out to you to resolve your issue. Without knowing exactly what’s going on, I think that is the only way I can solve the problem with certainty. We have flown from Texas Colorado, driven from Texas to Ohio, and hopped in a car to get all over Texas to help customers with issues in the past. It’s extremely rare, but going to this length is what we do when the situation calls for this level of action. I feel terribly that you felt like I was offering you nothing. I was simply trying to identify the source of you issue before I attempted to move forward. This will be made right just as I had intended from the beginning and just how we have for all the customers we make commitments to when they give us their business.

Thank you for the review and for being a repeat customer! We decided to remove the ramp as a standard feature on the Model 2 coop based upon customer feedback, but we can make one for your coop if you are interested. Reach out to our support line (877-741-2667) if you'd like to add one to your coop.

Thank you for the kind words, Gwen. We are grateful for your business. I hope you and your birds are enjoying the Backyard coop and that your new sun shade kit is a nice addition.

Thank you so much, Beth. I'm glad you are happy and that everything worked out! Hope you were able to use those extra sections for something fun. I loved the picture you sent. We are very lucky to have you as a customer.

Thank you for the kids words, Christine. We are grateful for your business!

Happy to hear you love your coop, Amber! Hope your birds are as happy as you are. Thank you for your business and your kind words. Please feel free to reach any time with questions!

Thank you for the review, Kristina. Thank you for coming back to us for your second coop and we are glad to hear you're happy!

Thank you for the kind words, Sandi. Happy to hear that your coop arrived in good condition and you were able to make all the modifications you need to fit your goals. Reach out anytime and if you have the time we'd love to see a picture. We can receive photos to [email protected].

Thank you for your business, Mary! We are happy to hear you are pleased with your coop. Hope your birds are happy too!

Thank you for the review, Chris! Happy to hear your contractor had an easy assembly. That's our goal! Enjoy your Slant-Roof Greenhouse and reach out to us at any time.

Thank you for your kind words, Mr. Shave. We are grateful for your continued business. Enjoy your Heritage Coop and I hope the Backyard Coop you recently bought has been a nice addition for you and your flock. Reach out anytime!