Roost & Root

Thank you for kind words, Yvette. We are glad to hear that you are pleased with your Model 30 Heritage coop. When you birds are safe we are happy! You should not have any raccoon issues now that you have our coop. We'd love to see a picture of your set up if you ever have a moment to share it with us. We can receive pictures at [email protected].

Thank you, Mr. Caffee. We were grateful for you patience and understanding while we worked through the damage from the shipping company. I'm glad we were able to work through inventorying the parts and getting you what your needed ASAP. Hope the new Walk-In Coop is doing well and that your birds are happy! We'd love to see a picture if you ever have a moment.

Thank you for leaving this review and for your continued business. We are happy to hear that your coop is together and that it looks great now that it is finished. The rest of the review is disappointing to hear. Your coop was built in the same batch, by the same people, with the same lumber as the customer that reviewed us just after you. I'm surprised and sad their experience with the Walk-In Coop was so much different. When the coops get bigger the construction tends to get more complex. The Walk-In Coop has a capacity that is 4 times larger than the smaller walk in coop you mentioned. It's a structure that is seven feet tall and over over 75 square feet. We simplify the build as much as we possibly can, but there is not question it is not as simple as our smaller model coops. The details of a coop are always more intricate than a greenhouse because of the fact that we are designing them for living creatures. The assembly is more complex as well. I would love to chat more with you about the confusion in the instructions and which pieces were not labeled. I am going to reach out to you personally via e-mail to continue the conversation. I hope you will still consider us in the future. Please know that we make ourselves extremely available to our customers via our support line. We have all been doing this for over a decade and we are highly skilled at assisting people through assemblies. Thank you again for your business and I hope we get to talk more about your experience.

Thank you taking the time to leave us such a kind review, Lisa. We are grateful for your repeated business. Hope your new Backyard coop also lasts you 15 years! Maybe we will hear from you again around 2040 for another coop.

Thank you for choosing us, Meghan! I'm glad you like your new Backyard coop. When your birds are happy, we are happy!

Thank you for the review, Chandler. Happy to hear assembly was simple and that we were able to serve your through the buying process. Enjoy your Backyard coop and reach out anytime.

Thank you, Mr. Cannon. Hope your birds are happy in their new Backyard Coop. We appreciate your business!

Thank you for the kind words, Kathleen. We were happy to make the accommodation for your Model 1 Backyard coop. I could see from your previous order that your coop just turned 4 years old. We hope you and your birds are still happy with their home!

This was difficult for us to read, but thank you for taking the time to leave us a review. Although you are unhappy with our product, I hope you know that we take a lot of pride in what we do and that we are grateful for all of the customers that choose our coops. I am not sure what numbers you are using to determine the number of birds that fit in our XL Backyard Coop, but we consult with the poultry science department at Texas A&M University to set the standards for each coop's capacity. We are sure there are differences of opinions on the subject but they have been a trusted consultant to us for the 13 years we have been in business and stand by them on this issue. Would you be willing to let us offer some additional assistance in regards to the assembly issues? We build all of our coops in batches and in your batch (1319) there were 5 other Backyard model coops. We have not had any issues with the other orders in your batch. It's possible that there is some confusion with the instructions that we could clear up or other advice we can offer. I have been assisting with assemblies for over a decade and I have become fairly skilled and identifying and solving issues at this point. If for some reason there is a mistake that was made during fabrication that was isolated to your order, we will fix it free of charge and ship within 24 hours. I see that you placed your order on Sunday April 19th and we shipped it out to you on Tuesday May 5th. I'm surprised to hear that you're disappointed with that turn around on production. I don't think you'll find very many hand made products that can take an order, build, and ship much faster. If there was language on our site that lead you to believe it would arrive sooner, please let us know. We are always looking for ways to improve communication. We hate to have unhappy customers. Everyone here puts a lot of thought and effort into manufacturing a good product and getting it to our customers as soon as we can. You bought your coop recently and certainly still qualify for the ability to return your coop under our policy. If that's the route you'd like to go, please reach out to us and we can begin the process. It has happened a half a dozen or so times with the 10,000 plus coops we have shipped out, but there are times where our product is not a good fit for a customer's needs.

Thank you for the review and for the feedback, Heather. We are happy to hear you're pleased with your coop. In regard to the cut out for the waterering nipples, we designed that feature be approximately the same size as the openings in your wire. We have that as part of every model in our line of chicken coops and over ten years of experience selling to customer in all areas of the United States. We are very confident in our product's ability to keep critters out of your coop. The stater coop you purchased is the newest model to our line. We have two Starter models in our display area and we have not had great success keeping critters out of the coops. We have on a few occasions the last two years sent covers to customers that was nervous about the opening. We stand up the design but we would be happy to send out one to give you peace of mind. Let us know! You can call or send us an email to [email protected]. Thanks so much for choosing us and we could love to continue to serve you and your chickens.

Thanks so much for the review, Kelly! If assembly was easy that means our staff in the shop did their job. I will pass along your review. Thank you for your business and we greatly appreciate the recommendation.

That's great news! Happy birds make up happy! Thank you for choosing us and enjoy your Backyard coop!

Thank you for your business, Darcel! We are grateful for the kind words and the recommendation. Hope your birds are enjoying their Backyard coop as much as you are.

Thank you for all of the kind words, Alison! When our customers have happy birds, we are happy! Enjoy the Backyard Coop and always feel free to reach out with questions or concerns.

Easy peasy is what we hope for! Thank you for your business, Kristialyn. Hope you and your birds continue to enjoy your Stand Up coop!

Thanks for the kind words! I'm glad we were able to serve you. Enjoy your Starter coop! We hope you have safe and happy birds.

Thanks for the review, Jana! Happy to hear that your birds are enjoying their new Starter coop! Four birds in there should be perfect. That's what it's designed for!