Thank you for the excellent review! We are very happy you are enjoying your Rubber B strap and the matching luxury customer service we aim to provide...
Have a wonderful day.
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Thank you for your very detailed review! We hope you continue enjoying the Rubber B for your Daytona wherever your adventures take you!
Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Hello Dane,
Sorry to hear your feelings here. When you notified us that you had slipped and fell, we instantly replied. We care deeply, always answered your emails the same business day, and provided you a thoughtful exception of splitting a pair so you could purchase the single side you needed and would not have to order an entire new strap set. However, we cannot provide a free replacement strap for your case, which was not a manufacturing issue but rather an anomaly of your strap being torn in a situation that is beyond typical wear.
Rubber B has been providing specialty rubber straps to the public in very large quantities worldwide for over fourteen years. We have a wonderful base of customers who frequently return to purchase additional or replacement straps after an average of 5-6 years for the Tang Buckle Series like yours (retiring them for aging patina or suppleness issues, not for tearing)... Manufactured 100% at the top Swiss factory in the luxury horology industry (same factory as Hublot, Omega, Richard Mille OEM straps), using the finest and most durable vulcanized rubber in existence today, Rubber B straps are built for the most discerning client to enjoy in their limitless sport and aquatic lifestyles under normal circumstances. The fact that your strap was torn across its body is in contrast to its nature and could only happen under extremely rare unusual force.
Consider that Rubber B has a lengthy record of quality (95% five stars by verified buyers) over the past 14 years, proven by the lack of complaints in large numbers among all various review websites.
We do not understand how your strap could possibly rip in two. It was so unusual that it was discussed amongst our customer service agents as shocking. The supervisor wished to help you in some way, so the half-strap solution was organized on your behalf. It is regretful that you were not happy with this solution.
Additionally, we do not advertise any warranty anywhere whatsoever. Our warranty is limited to our long-term reputation.
We wish to extend our genuine wishes that you will see the true and typical lifespan of your new Rubber B strap over the coming years, as it is meant to bring you great enjoyment.
Sincerely,
RB Customer Care
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
F
Francois P., South Africa · 写过 3 条评价 · 体验于 2024-09-03 ·
Hello Phil,
Your story should kindly include all of the facts. The moment you reached out to us, we initiated a UPS investigation. We are reachable via telephone and email for live human assistance without delay on all correspondences, as you know. Unfortunately, you decided to make a credit card dispute (chargeback) during the investigation period.
We always provide a replacement shipment after the UPS period has passed. However, once we received notice from PayPal that you had bizarrely reversed the charge, there was nothing further we could do. The normal routine (like all other customers over the past 14 years) would have been to wait the 8 days UPS asked for in to locate the package, and then you would have immediately gotten a new replacement shipment. Your unusual behavior set us aside, causing a misunderstanding on both sides and putting a wrench in the wheel.
Additionally, there was a period of phone calls where we gladly helped you place your order in advance of your purchase because of some IT problems with your browser on our website.
In summary, we helped you with excellent service before and after your order, but you caused a problem by not waiting the 8 days UPS investigation period, causing us to lose our straps forever, and lose the money for them as it was given back to you by PayPal.... . So you have your money, and we have no straps. And now, you feel the need to also give us 1 star to add insult to injury?
In all honesty, Mr Soon, it would be nice if merchants could rate their customers online for the protection of other merchants in the future.
FURTHER REPLY: PayPal notified us that you are received the funds back in your account. Please check with your bank again to confirm this, as the banks always cause unnecessary delays (not us) in showing credits on statements. Thank you.
Very sincerely,
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Hello Justin,
Thank you for your excellent review! We hope you continue enjoying your Rubber B for Omega wherever your adventures take you!
Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
N
Nolan · 写过 1 条评价 · 体验于 2024-06-14 ·
★★★★★
令人惊叹的品质、合身性和饰面。
如果您对花更多钱购买橡胶 B 型号专用表带感到不安,请放心,它们物有所值。我的海马 300 Heritage 腕表具有令人惊叹的贴合度和品质……这是对欧米茄不为其制造 OEM 橡胶表带的腕表的完美赞美。虽然我购买了橡胶 B 带扣,但我最终还是戴上了 OEM 18 毫米带扣来完成外观。我很高兴。
Rubber B - Official 回复2024-06-24
Hello Nolan,
Thank you for your detailed review! Using the OEM buckle from Omega is a wonderful way to top off the stunning integration. We hope you continue enjoying your Rubber B for SM300 wherever your adventures take you!
Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
L
Larry Pigg · 写过 1 条评价 · 体验于 2024-06-13 ·
★★★★★
他们是真正的专业人士
他们是真正的专业人士。 多年来我购买了几条表带。一切都非常好。退货政策公平且及时。
Rubber B - Official 回复2024-06-24
Hello Larry,
We truly appreciate you taking the time to share your experience with Rubber B as a long-term client. We are very happy that our service has always met your expectations. :)
Wishing you much continued enjoyment!
Sincerely,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Hello Gavin,
Thank you for sharing your opinion of the quality product and service you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others!
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Hello Aziz,
We truly appreciate you taking the time to leave a thorough review and that your service experience so far has been up to expectations. :)
Wishing you much enjoyment for many years!
Sincerely,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
S
SF TAHOE · 写过 3 条评价 · 体验于 2024-05-01 ·
★★★★★
非常适合我的劳力士 Deep 表带……
非常适合我的劳力士深海“詹姆斯·卡梅隆”表带。装修很棒,非常舒适且优质的产品。绝对推荐。
Rubber B - Official 回复2024-05-30
Hello Sir,
Thank you for your detailed review! We hope you continue enjoying your Rubber B on your Deepsea, wherever your adventures take you!
Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
J
Jason Jones · 写过 3 条评价 · 体验于 2024-04-19 ·
★★★★★
最好的肩带
最好的表带,它们是我用过的最好的橡胶表带。肯定比 OEM AP 潜水表带更好。
Rubber B - Official 回复2024-07-10
Hello Jason,
Thank you for sharing your opinion of the quality Swiss-made product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Wishing you much continued enjoyment!
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
L
Lawrence Pruitt · 写过 1 条评价 · 体验于 2024-04-24 ·
★★★★★
表带戴在手腕上很棒
表带非常适合手腕,完美贴合,就像出厂时一样!以后还会买更多的!
Rubber B - Official 回复2024-05-30
Hello Lawrence,
Thank you for your detailed review! We hope you continue enjoying your Rubber B wherever your adventures take you!
Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Hello Matt,
You have an excellent eye for detail! We appreciate you taking the time to leave a review about your experiences over the years with Rubber B for your luxury watch collections.
We wish you much enjoyment and thank you for being a valued client!
Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
S
Stephen · 写过 9 条评价 · 体验于 2024-04-04 ·
★★★★★
卓越的品质。
优质的服务和交付,没有安装问题。商品品质优良,物有所值。
Rubber B - Official 回复2024-04-18
Dear Stephen,
Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide...
Have a wonderful day.
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
J
John H. · 写过 2 条评价 · 体验于 2024-04-02 ·
★★★★★
比原来的 Aquanaut 乐队更好?
很棒的乐队。我的 Aquanaut 看起来很棒(也许比原来的更好?)
我会回来更多!
Rubber B - Official 回复2024-04-18
Hello John,
Thank you for the compliments on your Rubber B for Patek Philippe Aquanaut. We truly appreciate you taking the time to share your thoughts with others!
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
J
Jeff Williams · 写过 10 条评价 · 体验于 2024-03-23 ·
★★★★★
完美贴合,提供最舒适的非 OEM 贴合!
完美贴合,易于安装,在我的 Blackbay 58(蓝色)39 毫米上看起来很棒。 是的,它有点贵,但我怀疑是否有更好的非 OEM 橡胶表带可供您购买,适合任何您想佩戴的手表。
它与我的欧米茄海马 300 潜水腕表绿色表盘的橡胶表带非常相似。 如果你把它们并排放置,欧米茄表带看起来更好一点,只是因为表扣带有欧米茄标志。然而,橡胶 B 表带更舒适,这就是众所周知的橡胶在路上的表现。 绝对值240美元吗? 如果您尝试购买替代品,这比大品牌的 OEM 表带便宜很多。
我相信橡胶 B 表带是您所得到的最好的非 OEM 表带。 我绝对会为我的劳力士 Sky King、Submariner 或 Grand Seiko 购买另一只。 我向任何想要美观、完美贴合和佩戴舒适的人推荐这款表带。
Rubber B - Official 回复2024-04-18
Hello Jeff,
Thank you for sharing your detailed opinion of quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Regarding pricing: Rubber B straps are manufactured in the most costly and same top Swiss factory as other independent watch brands you probably are familiar with (Hublot, Richard Mille, Vacheron Constantin, Chanel, Louis Vuitton, and Patek Philippe, to name a few who manufacture their OEM straps at the RB factory). They sell their straps at much higher price levels than RB, as we wish to meet the needs of a more inclusive audience.
Thank you for being a valued customer.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable