Rubber B - Official

Hello Jeff, Thank you for the excellent review! We are very happy that you are enjoying your Rubber B always. Regarding the Tropic strap, that is something provided by our Swiss partners B2. We are not aware if they stopped making it or not. You may love the Rubber B Dream Strap Universal. It is much better and provides patented micro-adjustability for beauty and comfort. Have a wonderful day! Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating sixteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Robert, Because you were not our actual customer, you are having a few misunderstandings, so helpful information is below: Rubber B is the top manufacture of rubber straps, made 100% at the same swiss factory where Hublot, Omega, Richard Mille, and Louis Vuitton, etc. make their OEM brand straps. Therefore, the quality you experience with RB straps is unsurpassable. Due to a replica market, it is necessary when a strap was not purchased via the official brand website, we must direct the customer to contact their Authorized Retailer to pursue any issue request. The Retailer works with their Wholesale representative for such assistance. Rubber B does back our products on a case by case basis when abuse or neglect are not evident. Regarding the fitment complaint, here is the good news: 99% of the time when customers mention the Classic Series being “uncomfortable” or "off center", it turns out they are wearing their NEW strap too loose. For the first few weeks you will need to wear the fresh Rubber B strap more snug on your wrist (above the wrist bone at the normal watch location) in order to break the strap into the custom curve of your wrist. If you do not wear a new rubber strap snug at first, then it will never break in and will always want to go straight (like it’s mold), which will make the watch sit high and the strap to push against your arm, along with shifting the clasp off-center. This never happens with (new) tightly-worn straps or with broken-in straps.   Please tighten it up to a comfortable snug fit and after a few weeks, you will be able to wear it loose and low again without any further issues as it will remain curved and comfy for years to come.  Thank you. Sincerely, RB Customer Service 🇨🇭❤️🇨🇭 Celebrating sixteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Brijeesh, We appreciate you taking the time to leave your review and that our product and service experience has been up to your esteemed expectations. :) Wishing you many years of enjoyment! ... Yours Truly, RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating sixteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Marty, Thank you for taking the time to provide your testament to the quality and speedy service we provide. It is not normal to experience difficulty working with the OEM equipment of your 16710 (vintage GMT), and we are here for instant human technical support if ever needed (via telephone M-F / 9-5 EST). Maybe you had a misunderstanding about the process, which we can always help with, as we value your experience! :-) We can understand your frustration regarding the Return Fee: This fee is not a punishment or a profit mechanism. It just covers credit card fees and brand packaging losses. The Return Fee is only in place because banks are charging ridiculous fees to merchants when customers purchase AND also additional fees when customers make returns - basically double-tapping merchants for every transaction in each direction. None of those fees are refunded to the merchant. Big-box giants such as Amazon and similar can absorb endless fees when customers wish to return and have created this expectation across the board from online customers. However, we have no room to do so. As a niche company selling only one type of product (versus large-box online stores we have all become accustomed to), return costs absolutely cannot be absorbed on behalf of the customer. Rubber B is a small brand, providing the absolute highest quality straps from the top Swiss factory (where luxury brands such as Hublot, Omega, Vacheron, Chanel, etc manufacture their straps priced at 2x to 4x higher than ours just because of their name). In order to meet the needs of as many customers as possible inclusively, RB has always provided our products as low priced as possible for over a decade. We understand that people need to be able to make returns, and we provide the fastest return process possible, as you have witnessed first-hand. But we cannot cover the costs associated with them, and we do apologize for any inconvenience this may cause. Thank you for your understanding and have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hi John! Thank you for taking the time out of your day to write a review about your Rubber B strap. There is a very simple reason you got frustrated, and a video showing how easy to install a Rubber B strap onto a Sky-Dweller (here: https://www.youtube.com/shorts/Xhpv6DmuYT0) but knowing the following information is also very helpful: Sky-Dweller is one of the newer Rolex watch models that comes with 1.5mm spring-bars. The strap is easy to install, but gets often misunderstood, causing unnecessary difficulty. The 1.5mm spring-bars are thinner than previous models (2.0mm), so this allows for the pins to “flex” away from the lug hole at the moment you are trying to engage the tip into the hole. It is surprising to people who already know how easy that our straps install onto all other watches. BUT, the thinner pins on your model are not a problem when you do the simple step below: 1) You need a normal (straight) spring-bar tool (we recommend Bergeon 6767F). 2) As you are holding the watch (looking at it from the rear), you line up the strap and sit the first pin tip into its lug hole (no tool needed). Then, line up the other visible tip near its hole and place a straight spring-bar tool around its neck while firmly guiding its tip towards the lug hole where it will then engage easily into the hole. FYI: we do not recommend using “wishbone” type tools because they overcomplicate the straight-forward process, and thats usually the cause of any difficulty.  There is a quick, excellent video posted by a customer about installing our strap with the thinner 1.5mm pins here: https://www.youtube.com/shorts/Xhpv6DmuYT0 and here: https://www.youtube.com/shorts/KdDj1vkX57A Sometimes the simplest things can seem more difficult, but I think you’ll discover that it works great. :-) Otherwise, please do call us any weekday for help (M-F / 9-5 EST) @ 1*305*771 *2369.  Thank you for being a valued client and we wish you many years of enjoyment of your Rubber B! Sincerely, RB Customer Service 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Luke, Thank you for your detailed review! We spent over four years working secretly in our Swiss factory developing the SwimSkin Alligator strap using new rubber processes and uniquely-engineered machinery to specifically make sure that SwimSkin® would look 100% identical to the hide, while offering waterproof enjoyment and an active lifestyle for our valued customers such as you. It's rewarding when watch enthusiast like you, who understand luxury details, identify the unique qualities we strived to provide. :-) We hope you continue enjoying your Rubber B on your Grand Seiko wherever your adventures take you! Yours Truly, RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Jake, Thank you for the excellent review! We are very happy that you are enjoying your Rubber B straps and the matching luxury customer service that we aim to provide... Have a wonderful day. Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating sixteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Arthur, Thank you for providing your personal experience with our products, our service, and our brand reputation. We truly appreciate you taking the time to leave your review and we wish you much continued enjoyment of Rubber B!. :) Sincerely, Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating sixteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Thank you for taking the time to share your experience. Excellent quality and fast delivery are standards we take pride in maintaining. We appreciate your support, Salomon and wish you much enjoyment of your Rubber B! 🇨🇭♥️🇨🇭 Rubber B Customer Service Team The Ultimate Rubber Strap since 2010

Hello Ricky, Thank you for your kind review, and your excellent eye for detail! Many people are new to integrated rubber straps and are not aware of the many differences that set RB products far apart from all others. It is thanks to experts such as you, who are kind enough to share your thoughts, that helps guide others towards the true luxury value they expect and deserve. We hope you continue enjoying your Rubber B straps wherever life takes you! With Love, Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating sixteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Jeff, Thank you for the kind review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide our valued customers like you!... Have a wonderful day. Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Sir, We have no record of who you are, or why you would post this surprising review anonymously, marked by Trust Pilot as "non-verified". Sincerely, Customer Service 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Becky, Sorry to hear your feelings here.... All of our efforts above are the best possible service a seller can possibly provide. In your case, the exact shipping amount deducted from your refund amount was exactly what UPS charged, plus the $20 Return Fee, which is explained further below. Your credit refund was issued the same day your strap arrived back to us. We can understand your frustration regarding the Return Fee: This fee is not a punishment or a profit mechanism. It just covers credit card fees and brand packaging losses. The Return Fee is only in place because banks are charging ridiculous fees to merchants when customers purchase AND also additional fees when customers make returns - basically double-tapping merchants for every transaction in each direction. None of those fees are refunded to the merchant. Big-box giants such as Amazon and similar can absorb endless fees when customers wish to return and have created this expectation across the board from online customers. However, we have no room to do so. As a niche company selling only one type of product (versus large-box online stores we have all become accustomed to), return costs absolutely cannot be absorbed on behalf of the customer. Rubber B is a small brand, providing the absolute highest quality straps from the top Swiss factory (where luxury brands such as Hublot, Omega, Vacheron, Chanel, etc manufacture their straps priced at 2x to 4x higher than ours just because of their name). In order to meet the needs of as many customers as possible inclusively, RB has always provided our products as low priced as possible for over a decade. We understand that people need to be able to make returns, and we provide the fastest return process possible, as you have witnessed first-hand. But we cannot cover the costs associated with them, and we do apologize for any inconvenience this may cause. Thank you for your understanding and have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Casper, Rubber B agents were instantly present, professional, honest, and supportively dealt on your behalf with UPS the entire time - although we did not cause any trouble ourselves. Your problem was caused entirely by: 1) Someone at your address refused the first delivery attempt (putting the package into an alternate universe of mystery and mayhem). 2) UPS storing the package at a pick-up facility for an extended amount of time (weeks) while YOU DID NOT PICK UP THE PACKAGE, BECAUSE YOU WENT OUT OF TOWN so they charged fees for the storage and then subsequently rerouted it "Return to Sender" once the deadline ran out. Throughout this time, while you were traveling, we continued reaching you with warnings in writing that we had no idea how high the UPS fees would end up being because the situation described above has never previously happened. Customers do not refuse a delivery, so the next steps don't normally happen either. And UPS never could tell us what they were going to charge for the unusual actions you caused. Here are the details of your situation: You placed an order on our website. Like usual, we shipped it out the same business day and we provided you a UPS tracking number stating the package would deliver to you in DENMARK within 4 days. Then, SOMEONE AT YOUR ADDRESS REFUSED TO ACCEPT THE DELIVERY. UPS notified us, so we immediately sent you an email informing you that UPS would charge you a hefty fee for returning the package to us (and that we did not know what the fee could possibly be). You kindly replied with your apologies and requested us to ask UPS to re-attempt delivery again. Over the next week, we spoke back and forth with you and with UPS on your behalf to help you get the package. Ultimately, UPS instructed us that the package was left with a UPS location for you to pick up within 10 days, which you were not able to do. You eventually informed us the package was no longer at the UPS store the two times you checked there. This means a "lost package investigation" needed to be opened. Throughout this process, we answered every email the same day, and spent a total of more than 90 minutes on the phone with UPS considering the various communications involved on your behalf. For these reasons, we feel your online review does not quite reflect the facts of the situation or the efforts we made to help. The fees and complications arose from the refused delivery at your address and the inability to collect the package from UPS Access Point before their cutoff date - leading to a Return to Sender automation, not from any failure by Rubber B to process, ship, or support your order. We care deeply about our customers and provide a concierge level of customer service that most luxury brands no longer care to pursue. In contrast, we make ourselves available for everyone in need of assistance, one way or another. Best wishes. Rubber B Customer Care The Ultimate Rubber Strap for Luxury Watches since 2010. 
 Always 100% Swiss Made. 🇨🇭❤️🇨🇭

Hello Sung, We are sorry to hear your situation. Upon reviewing your email history, it seems that you had attempted an installation of the rare "Rose Gold Daytona on Leather Strap" notching process and were unhappy with your result, so you subsequently purchased the correct tool in order to accomplish a better notch. We were not aware that you were also reporting a "dimple" in the rubber, which is something we have not ever encountered. This is why the issue was overlooked and not addressed. Additionally, our straps are engineered to match the Rolex equipment, including all aspects of the clasp measurement. Our straps to do no over-extend. Therefore, please feel free to send clear photos of your issue to our customer care department for further assistance. We stand behind our products and always reply to every email within 24 hours. Thank you for being a valued customer and we look forward to assisting you further. Yours Truly, Rubber B The Ultimate Rubber Strap for Luxury Watches since 2010. 
 Always 100% Swiss Made. Trusted. Proven. Precise. 
Innovation & excellence in every detail. 🇨🇭❤️🇨🇭

Hello Shannon, It was our pleasure to assist you. We appreciate you taking the time to leave your review and that your service experience has been up to expectations. :) Yours Truly, RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Chris, Thank you for your review! We wish you much enjoyment of your Rubber B for 114060 Rolex Submariner and thank you for being a valued client. Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010!

Hello Sir, We are delighted to read about your positive experience with Rubber B straps and promise to continue the journey launching innovative products for our valued customers to enjoy for years to come! Yours Truly, RB Customer Service 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable