Rugs Direct（rugs-direct.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 202 条用户评价，属于家居与园艺分类，口碑良好。78% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评。数据最后更新于 2026-08-10。
当我订购地毯时，有人推荐了地毯，所以我也购买了它，地毯是 5 x 5，配套的地毯是 5.6 x 5.6，太大了，现在我必须支付运费才能退货，那是一个瓦罐！
Hello, We sincerely apologize for the frustration and inconvenience caused by the mismatched rug and rug pad sizes. We understand your disappointment with having to pay for return shipping. We are reviewing our recommendations and sizing information to prevent similar issues in the future. The Rugs Direct Team
最终产品很好，但交货一再延迟。
Hello, We're glad you liked the product. We understand your frustration with the repeated delivery delays. We are working to improve our delivery times. The Rugs Direct Team
客户服务给了我很大帮助！购买了一块 2 x 3 的小地毯，看看它是否适合我的房间。它很快就到了，颜色也很好用。想订购 8'6" x 11'6" 但结帐时无法添加 10% 折扣。打电话给 CS，黛安很快就处理好了一切。谢谢
Hello, We're so glad to hear that the smaller rug worked out and that our customer service team was able to assist you with your larger order! We appreciate you sharing your positive experience. The Rugs Direct Team
通过使用人工智能，我有机会了解哪种地毯最适合我需要的房间
Hello, We're so happy to hear our AI tool helped you visualize the perfect rug for your room! We appreciate your positive feedback. The Rugs Direct Team
交货及时。 优秀的产品，价格合理。
Hello, We're so happy to hear you received your order in a timely manner and found our product to be excellent and well-priced! We appreciate your positive feedback. The Rugs Direct Team
我们购买的地毯比我们想象的要快。我们喜欢它在客厅里的样子。
Hello We're so happy to hear that your rug arrived quicker than expected! We appreciate you sharing that you love the way it looks in your living room. The Rugs Direct Team
地毯状况良好且速度非常快。 强烈推荐并已将该公司的信息传递给其他几个人。 感谢您提供的优质服务。
Hello, We're so pleased to hear your rugs arrived quickly and in excellent condition! It's wonderful that you're recommending us to others. We appreciate your kind words about our service! The Rugs Direct Team
Hello Thank you for your wonderful review! We're so happy to hear that you love your rug and appreciate its thickness and quality. Customer satisfaction is very important to us, and it's great to know the rug met your expectations. Thank you for choosing Rugs Direct. We hope you enjoy your new rug for years to come, and we look forward to serving you again in the future! Warm regards, The Rugs Direct Team
我们订购的用作前门垫的室内外跑步垫在合理的时间内到达，状态完美。 跑步者看起来不错，平放，并且与网站上的描述完全一致。 我们之前从 Rugs Direct 订购过，并且一直对他们的商品和服务感到满意。
Hello, We're delighted to hear that your indoor-outdoor runner arrived in perfect condition and within a reasonable timeframe. We're also glad it looks good, lays flat, and matched the website description. We appreciate your continued satisfaction with our products and services. The Rugs Direct Team
客户服务很差。客户服务中没有人可以提供有关我的订单的信息。
Hello, We're concerned to hear about your difficulty getting order information. We are reviewing our processes. The Rugs Direct Team
Hello, We're so pleased to hear that the rug is a beautiful addition to your office! Thank you for sharing your positive feedback with us. The Rugs Direct Team
我从 rugsdirect.com 订购了一块地毯，它很漂亮，但颜色不对。他们让退货变得非常容易，但如果你想退货，你必须支付运费，而且运费并不便宜。 69 美元 - 84 美元，具体取决于联邦快递投递或取件。 我确实订购了另一块地毯，他们确实给了我 15% 的折扣。 那太好了。
Hello, We're so glad to hear you found the rug beautiful, even if the color wasn't quite right! We understand that return shipping costs can be a concern, and we appreciate your understanding of our policy. It's wonderful that you ordered another rug and that we could offer a discount. The Rugs Direct Team
客户服务很有帮助，但由于运输问题我仍然没有收到产品？因此，调查要求我审查我还没有的产品的时机不好。
Hello, We sincerely apologize for the shipping delay and understand your frustration with receiving a survey before your product arrived. We are actively working to resolve this issue for you. The Rugs Direct Team
永远不要直接从地毯上购买，他们是骗局公司。他们没有销售广告中的产品。所有营销都没有产品。我们收到了一张地毯，后颈处有大块裸露的补丁，你可以透过那里看到尼龙背衬。他们不接受退货。你必须付钱给他们才能收回地毯。以下是他们所说的最高品质地毯的照片。我们会把地毯剪碎，扔进垃圾桶，这样就省掉了 350 美元，而且更高兴的是我们家里不再有这种劣质产品。
Hello, We are truly sorry to hear about the significant issues you experienced with the rug you received, particularly the bare patches and the discrepancy from what was advertised. We understand your frustration regarding the product quality and the return process. Your feedback is invaluable, and we are reviewing our product descriptions and quality control measures to prevent similar situations. The Rugs Direct Team
Rugs Direct 提供优质的制作精良的地毯和优质的服务。我很高兴我的地毯也这么快就来了。
Hello, We're so happy to hear you found excellent choices of well-made area rugs and received excellent service! We're also pleased your rug arrived so quickly. The Rugs Direct Team
错误的地毯。不是我订的那一款。 可能需要退货。在取消信用卡付款之前，请告诉我如何做到这一点。
Hello, We sincerely apologize that you received an incorrect rug. We understand your frustration and are here to help. Please contact our customer service team for assistance with the return process. The Rugs Direct Team
交货快捷。喜欢可视化工具。我非常有信心我订购了正确的地毯。我们对购买感到非常满意。
Hello, We're so happy to hear that our visualization tool helped you feel confident in your choice! It's wonderful that you're so pleased with your purchase and the fast delivery. The Rugs Direct Team
运输时间很好，地毯如图所示。
Hello, We're delighted to hear that your rugs arrived quickly and matched your expectations perfectly! We appreciate your positive feedback. The Rugs Direct Team
我被收取 140.00 并计入 118.00 由于退货政策，我不会向朋友推荐这家公司
Hello, We appreciate you sharing your experience regarding the charge and credit. We are reviewing our return policy to ensure clarity and fairness for all our customers. The Rugs Direct Team
我尝试过在其他地毯商店购买 - 但总是回到地毯直销店。 优质的服务和优惠的价格。 运输快速且公平。
Hello, We are so happy to hear that you consistently choose us for your rug needs! It's wonderful to know that you appreciate our outstanding service, great prices, and quick, fair shipping. The Rugs Direct Team
共 202 条符合条件的评价