Rugs Direct (rugs-direct.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Delivery was fast and the rug I was looking at was 20% cheaper than I could find elsewhere!
Hello, We're so happy to hear that your delivery was fast and that you found the rug you were looking for at a great price! The Rugs Direct Team
Easy to browse. Quick shipping
Great value. Prompt delivery. Awesome variety to choose from. Great customer service. Would definitely recommend this company.
I still have not received the rug And the marketing on the website when I ordered stated shipping in 24 hours. Very disappointing!!
Hello, We sincerely apologize for the delay in your rug's delivery and the discrepancy with the advertised shipping time. We are actively investigating this issue to ensure a swift resolution. The Rugs Direct Team
Fast delivery, beautiful rug
Hello, We appreciate your positive feedback! We are so glad to hear you are happy with both the fast delivery and the beautiful rug. The Rugs Direct Team
Horrible rug for the price shop else where home depot has much much better
This is our 2nd purchase at Rugs Direct, we’re very happy about the good price, nice quality and fast delivery. We’ll surely buy the rugs from them in the future.
Hello, We're so pleased to hear about your positive experience with your second purchase! It's wonderful that you're happy with the price, quality, and fast delivery. We appreciate your loyalty and look forward to serving you again. The Rugs Direct Team
I received the rug in horrible condition and had to refuse delivery.
Hello, We are so sorry to hear that the rug arrived in such poor condition that you had to refuse delivery. This is certainly not the experience we want for our customers, and we apologize for the inconvenience this caused. The Rugs Direct Team
Timely communication and delivery. Product is beautiful!
Hello, We're so happy to hear that you received timely communication and delivery, and that you find the product beautiful! We truly appreciate your positive feedback. The Rugs Direct Team
Love the rug so much. And delivery was quick and easy.
Hello, We are so happy to hear that you love your rug and that the delivery was quick and easy! We appreciate your positive feedback. The Rugs Direct Team
The rug took forever to arrive and when it did arrive it was rolled unevenly so it was very wrinkled and wavy on one end and stitching was starting to unravel on corner.
Hello, We are truly sorry to hear about the delayed delivery and the condition of the rug upon arrival. We understand your frustration with the uneven rolling and unraveling. We are looking into these issues to prevent them from happening again. The Rugs Direct Team
Delivery was on time and the rug is just as pictured. Couldn't be happier!
Hello, We're so happy to hear that your delivery was on time and that the rug is just as pictured! We appreciate your positive feedback and are delighted you couldn't be happier. The Rugs Direct Team
The rug came dirty and water stains and smelled moldy.
Hello, We sincerely apologize for the unacceptable condition of the rug you received. We are very sorry to hear it arrived with stains and an unpleasant odor. Please contact us so we can help resolve this issue for you. The Rugs Direct Team
The rug was delivered quickly and looked exactly as shown. The rug has been durable and continues to look and wear great. Over all I am very happy with my purchase.
Hello, We're so pleased to hear your rug was delivered quickly and looks exactly as you expected! It's wonderful that it has been durable and continues to look and wear great. We're delighted you're very happy with your purchase! The Rugs Direct Team
The entire process was very efficient. So far I am very pleased with the way the rug looks. Delivery was e Ellen’s.
Hello, We're delighted to hear that the entire process was efficient for you and that you're very pleased with how your new rug looks. It's wonderful that the delivery was easy! The Rugs Direct Team
The rug and rug pad arrived quick and in good order. Both match the descriptions. Great quality. We’re very pleased.
Hello, We're so happy to hear that your rug and rug pad arrived quickly and in good order! We're also delighted that they matched the descriptions and were of great quality. We appreciate you being very pleased. The Rugs Direct
I’m still missing a rug. With no update
Hello, We are concerned about the missing rug and lack of updates. We are actively looking into this for you. The Rugs Direct Team
I love the rug. Feels good to walk on it with bare feet. It is easy to clean. Just what I wanted. I love the color , it is thick and good quality. Delivery was fast. Thank You!
Hello, We're so happy to hear how much you love your new rug! It's wonderful that it feels good underfoot, is easy to clean, and that you appreciate its color and quality. We're also glad the delivery was fast. The Rugs Direct Team
Simplicity in ordering, time in delivery and quality.
Hello, We're so pleased to hear you had such a positive experience with the ease of ordering, timely delivery, and product quality! The Rugs Direct
202 reviews matching