Rugs Direct (rugs-direct.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
I absolutely love my new rugs, the pictures online were true to color and texture. They are exactly what I was wanting and I’ve been looking for over a year.
Hello We're so happy you love your new rugs! It's wonderful to hear that the pictures online were true to color and texture, and that they are exactly what you were wanting after looking for over a year. The Rugs Direct Team
Had some issues with the delivery, but they made it right!
Hello, We're so glad to hear that even with some initial delivery issues, we were able to resolve them to your satisfaction! We appreciate your understanding. The Rugs Direct Team
Product is good quality, exactly as ordered, arrived quickly.
Hello, We are so pleased to hear that your product is of good quality, exactly as ordered, and arrived quickly! We appreciate your positive feedback. The Rugs Direct Team
I love my new patio rug!
Hello, We are so happy to hear that you love your new patio rug! Thank you for sharing your positive feedback with us. The Rugs Direct Team
We just opened the mat today and it is absolutely perfect. The size is just what we ordered and the design is even better than I expected. We are so pleased with this product.
Hello, We're so happy to hear that your mat is absolutely perfect and that the size is just what you ordered! It's wonderful that the design exceeded your expectations. We're delighted you are so pleased with this product! The Rugs Direct Team
I’m preparing to unwrap the b/w one next week and excited. The other will wait until our kitchen renovation is completed! Great concept so we seniors can’t trip on rug edges! TY
Hello, We're delighted to hear you're excited about your new rugs! It's wonderful that our design helps prevent tripping hazards, especially for seniors. We appreciate your kind words and patience with your kitchen renovation. The Rugs Direct Team
Hello, We're so happy to hear about your positive experience! It's wonderful that you received a quick response and that your rug is perfect. We appreciate you sharing your feedback. The Rugs Direct Team
They missed their promised delivery date by more than two months. They sent me updates every day and none of them contained a delivery date or any useful information. They sent me the pad months before the rug so I had to store it. Now it appears they have sent me a second one. I hope I haven’t been charged twice.
Hello, We sincerely apologize for the significant delay in your delivery and the frustration caused by the unhelpful updates. We understand your concern about the pad and potential double charges, and we are truly sorry for this inconvenience. The Rugs Direct Team
Thank you so much! The rug is so beautiful! And, to have a 10 by 14 foot rug delivered quickly and with no damage to our front porch was a a true benefit! Will order from your company again!
Hello, We're so happy to hear that your beautiful 10 by 14 foot rug arrived quickly and in perfect condition! We truly appreciate your positive feedback and look forward to your next order. The Rugs Direct Team
Easy to order. Timely notices. Color true. lAs described.
Hello, We're glad you enjoyed your experience with us. We appreciate your positive feedback! The Rugs Direct Team
Fast, price, better than I expected
Hello, We're thrilled to hear that you found our service fast and the price excellent, exceeding your expectations! We truly appreciate your positive feedback. The Rugs Direct Team
Was charged twice for a defective item without authorization Unethical business practices.
Hello, We appreciate you bringing this billing issue to our attention. We are concerned about the unauthorized charge and the defective item. We are committed to resolving this for you. The Rugs Direct Team
We have repeatedly ordered area rugs from Rugs Direct. The quality that they offer for the price - especially during a sale event is unmatched. The only problem - too many great choices! They make it easy to try it out online in the room and always deliver when promised and very well packaged! I am sure we will shop with them again in the future.
Hello, We're so glad to hear you consistently find great quality and value with our rugs, especially during sales! We understand having many wonderful choices can be a delightful challenge. It's fantastic that our online tools and reliable delivery have made your shopping experience easy and positive. We look forward to serving you again! The Rugs Direct Team
Hello, I am delighted to hear that your area rug arrived quickly and that you were pleased with the delivery experience. We strive to provide quality products along with fast, reliable service, so it is wonderful to know we met your expectations. We truly appreciate your business and your kind comments. If there is ever anything we can assist you with in the future, please do not hesitate to reach out. Thank you again for choosing Rugs Direct. We hope you enjoy your new rug for years to come. The Rugs Direct Team
Hello, We are so happy to hear that you love your new rug! We appreciate your patience and are thrilled it has finally arrived for you to enjoy. The Rugs Direct Team
Multiple contradictory emails over several weeks, charged me three times for one rug, customer service was terrible when I called. She didn’t listen and still didn’t understand after explaining it three times. Never will I shop here again.
Hello, We are truly sorry to hear about the frustrating experience you've had with multiple emails, incorrect charges, and unhelpful customer service. This is certainly not the standard of service we aim to provide, and we understand your disappointment. The Rugs Direct Team
Hello, I apologize for the inconvenience and disappointment this has caused. To assist you further, could you please provide a few photographs of the damage, including the torn area of the rug and any packaging it arrived in? These images will help us document the issue and review the claim process with the manufacturer. Once we receive the photos, we will review the matter and advise you of the available resolution options as quickly as possible. Thank you for your patience, and I look forward to assisting you. The Rugs Direct Team
Very fast shipping excellent packaging. Great updates on tracking!
Hello, We're so happy to hear that you enjoyed the fast shipping, excellent packaging, and great tracking updates! We appreciate your positive feedback. The Rugs Direct Team
Ordering was smooth delivery exceptionally fast item as described great price very happy
Hello, We are so happy to hear that your ordering experience was smooth, delivery was fast, and the item was as described at a great price! Thank you for your positive feedback. The Rugs Direct Team
Customer Service was very helpful and informative when I had concerns regarding my delivery. Ended up being a split delivery date. Rugs are absolutely beautiful. Would definitely order from them again.
Hello, We're so happy to hear our customer service team was helpful and informative regarding your delivery! It's wonderful that you find the rugs absolutely beautiful. We appreciate your positive feedback! The Rugs Direct Team
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