Rugs Direct (rugs-direct.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Each rep I spoke with offered me great assistance and responded in a timely manner.
Hello, We are so pleased to hear that our team provided you with great assistance and responded in a timely manner. Thank you for sharing your positive experience! The Rugs Direct Team
I love my outdoor rug, and I paid a fair price for it. However, I have a few problems with Rugs Direct. 1. They send constant email updates about the order. When you click "View Order," you have to go back to enter the purchase number. This is aggravating. 2. There were no updates on the order, yet the same email was sent almost every day. 3. The outdoor pad suggested for use under the rug didn't have a clear image on the website, so it was difficult to judge. I ordered it anyway, but what I received was a large, cheap-looking plastic pad that I'm sure is durable and will prevent slips. I could have gotten that elsewhere for a better price since it cost about the same as the rug. I'm sure it'll be just fine, but I wish they were more transparent about the quality and material. 4. While I received the outdoor pad weeks early, it took a very long time to receive the carpet itself, and the delivery date kept changing. In summary, I love my rug, and I was able to cut the rug pad to the exact shape with scissors alone. Rugs Direct needs to cut down on their automatic emails, particularly when there's nothing to report. Also, when you click on the provided link to view orders, it should automatically take you to the order without requiring you to enter the order number.
Hello, We appreciate you taking the time to share your detailed feedback with us. We are glad to hear you are pleased with your outdoor rug and that you found the price fair. We understand your frustration regarding the frequent email updates and the need to re-enter your order number. We are actively looking into ways to streamline our order tracking process to make it more convenient for our customers. We also acknowledge your concerns about the clarity of the rug pad image and the material received. We are reviewing our product descriptions and imagery to ensure greater transparency for all items. We also recognize the extended delivery time for your rug and the changing delivery dates, and we are working to improve the accuracy of our shipping estimates. Your insights are invaluable as we strive to enhance our customer experience. The Rugs Direct Team
The carpet color was very different from the description. I wish I had read more reviews before purchasing it since many others had similar complaints.Service was fine but very irritated that I had to pay $58 to return. When reviewers make similar comments, perhaps change your description. Will not order from RugsDirect again due to return charge.
Hello, I am truly sorry to hear that the carpet color was not as expected and that you incurred a return fee. I understand your frustration, and I apologize for any inconvenience this has caused. Your feedback about the color description and return policy is very important to us, and we will certainly take it into consideration as we continuously strive to improve our customer experience. The Rugs Direct Team
The rug was defective. It shed like crazy. Customer service said the amount of shedding was "normal" without seeing any pictures or even asking for pictures. They refused to pay return shipping for this clearly defective rug, which I think is their regular way of doing business. The best they would do is give me a slight discount on return shipping. I will NEVER do business with this company.
Hello, We are truly sorry to hear about your disappointing experience with the rug and our customer service. We understand your frustration regarding the shedding and the return shipping policy. Your feedback is important, and we are reviewing our processes to ensure a better customer experience. The Rugs Direct Team
Ordered 2 identical area rugs, only 1 has shipped and the other one is on back order. Issue is we purchased for consistent decorating and we have to pay extra to ship out of the country with minimums for freight forwarders and warehouse expenses with the shipper. We would have selected an alternative option if known on front end.
Hello, We sincerely apologize for the inconvenience and frustration caused by the split shipment of your rug order, especially given your need for consistent decorating and the additional international shipping complexities. We understand how important it is to have all items delivered together, and we regret that this was not communicated upfront. We are truly sorry this situation has created extra costs and difficulties for you. The Rugs Direct Team
The rug did not arrive until today. You were asking for a review before it was delivered.
Hello, We appreciate your feedback regarding the timing of our review request. We are reviewing our process. The Rugs Direct Team
I love this rug. It is absolutely perfect for my space. Plush and great colors. It came quickly. I'm very happy
Hello, We're so happy to hear you love your rug and that it's perfect for your space! We're also pleased that you found it plush with great colors and that it arrived quickly. The Rugs Direct Team
One of the sample rugs had no weave in several places, running the length of the small sample, just bare backing on the side facing up. Very odd for you to send out a sample of that poor quality.
Hello, We are truly sorry to hear about the poor quality of the rug sample you received, with missing weave in several places. We understand your disappointment and appreciate you bringing this to our attention. The Rugs Direct Team
Rug arrived quickly and fits the room perfectly.
Hello, We're so happy to hear that your rug arrived quickly and fits perfectly in your room! We appreciate you sharing your positive experience with us. The Rugs Direct Team
Nice quality rug. Received quickly.
Hello, We're happy to hear you're pleased with the rug's quality and our quick delivery! We appreciate your positive feedback. The Rugs Direct Team
Excellent price , great speed in shipping. As yet to open due to waiting for new apartment., looking forward to it.
Hello, We're so glad to hear you appreciate our pricing and fast shipping! We hope you enjoy your new item in your new apartment. The Rugs Direct Team
I took a long time finding the perfect rug. This is it. It was on backorder for over a month but definitely worth the wait. Thanks.
Hello, We are so happy to hear that you found the perfect rug and that it was worth the wait! We appreciate your patience and your kind words. The Rugs Direct Team
Good quality. Looks great!
Hello, We are so pleased to hear that you are happy with the quality and appearance of your recent purchase. Thank you for your wonderful feedback! The Rugs Direct Team
The rug came quickly, it was a good price, and it was exactly as ordered. It looks as good in person as it did online!
Hello, We're so happy to hear that your rug arrived quickly, was a good price, and looks just as great in person as it did online! The Rugs Direct Team
Rugs arrived on time and in perfect condition. I was pleased with the quality.
Hello, We're so pleased to hear that your rugs arrived on time and in perfect condition! We're also glad you are happy with the quality. The Rugs Direct Team
Quick and easy ordering. Product less expensive than on other sites. Delivery as promised.
Hello, We're so happy to hear that ordering was quick and easy for you! We appreciate you noting that our product was less expensive and that delivery was as promised. The Rugs Direct Team
Quality of these rugs are great. I’m impressed and would buy again from this company. I can also compare the rug pad to a competitor and believe that this is a much better quality pad thanrugs.com.
Hello, We're so happy to hear that you're impressed with the quality of our rugs and rug pads! It's wonderful to know you'd consider buying from us again. The Rugs Direct Team
Rug was delivered very fast and looks beautiful. Very happy with my purchase!
Hello, We're so happy to hear that your rug was delivered quickly and that you find it beautiful! We appreciate your positive feedback and are delighted you are happy with your purchase. The Rugs Direct Team
Fast delivery Rugs look like pics on internet Good prices
Hello, We're so happy to hear that your rugs arrived quickly and that they met your expectations based on the online images, all at good prices! The Rugs Direct Team
Hello, We're so happy you were pleased with the beautiful quality and the speed of your delivery. We appreciate your positive feedback! The Rugs Direct Team
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