we returned rug
we returned rug, as it was stretchy and didn't feel so great under foot.
Reply from Rugs Direct2026-07-29
Hello, We understand the rug's feel wasn't what you expected. We appreciate your feedback. The Rugs Direct Team
About Rugs Direct
Data updated- Website
- rugs-direct.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 97% (33/34)
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Is Rugs Direct legit?
Rugs Direct (rugs-direct.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Easy and Fast
Easy. Found what I needed and it was delivered within days. And great price.
Reply from Rugs Direct2026-07-29
Hello, We're so pleased to hear that you found what you needed easily, and that it was delivered quickly at a great price. Thank you for your wonderful feedback! The Rugs Direct Team
Superfast delivery
Superfast delivery! The rug is as described. including the color--an even brick red. This is a flat rug with no pile. It has a printed design, not a woven one. The creases are now lying flat. I used a spray bottle of water and only misted the creases, left it for two days, and then vacuumed over the creases and now they are flat. No odor that I could detect. The rug looks more expensive than its price On the whole I am very pleased!
Reply from Rugs Direct2026-07-29
Hello, We are so pleased to hear about your positive experience with our delivery and the rug! It's wonderful to know that the color and description met your expectations, and we appreciate you sharing your helpful tip for flattening the creases. We're glad the rug looks more expensive than its price and that you are very satisfied with your purchase. Thank you for your kind words! The Rugs Direct Team
Great service!
There was a problem with our order, but customer service took excellent care of it and got it handled.
Reply from Rugs Direct2026-07-29
Hello, We are glad our customer service team could resolve the issue with your order. We appreciate you sharing your experience with us. The Rugs Direct Team
Service and quality of merchandise was…
Service and quality of merchandise was very good
Reply from Rugs Direct2026-07-29
Hello, We're so happy to hear that you found our service and the quality of our merchandise to be very good! Thank you for sharing your positive experience. The Rugs Direct Team
Product was delivered early
Product was delivered early. Excellent quality and price. I will be ordering more!
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that your product was delivered early and that you're pleased with the excellent quality and price! We appreciate your positive feedback and look forward to your next order. The Rugs Direct Team
Haven’t received it
Haven’t received it. No updates on fedex for a week.
Reply from Rugs Direct2026-07-28
Hello, We understand your frustration with the delivery delay and lack of updates. We are actively investigating this issue for you. The Rugs Direct Team
My rug has never come!!!
Reply from Rugs Direct2026-07-28
Hello, We are very sorry to hear your rug has not arrived. We understand how frustrating this must be. We are actively looking into this delivery issue for you. The Rugs Direct Team
Best place for rugs
Great quality, very nice deals and quick shipping.
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that you enjoyed the great quality, nice deals, and quick shipping! We truly appreciate your positive feedback. The Rugs Direct Team
The rug was even worse than the last…
The rug was even worse than the last one. I did not accept delivery. Please refund or provide me with a store credit.
Reply from Rugs Direct2026-07-28
Hello, We are truly sorry that the rug did not meet your expectations. We understand your frustration and are looking into this matter for you. The Rugs Direct Team
Delivery was super fast
Delivery was super fast! Great Quality Rug!!!
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that your delivery was super fast and that you received a great-quality rug! We appreciate your positive feedback. The Rugs Direct Team
The rug is amazing
The rug is amazing. It arrived quickly. However I am still waiting on the pad that goes underneath to keep it from slipping. That is taking a while to get here.
Reply from Rugs Direct2026-07-28
Hello, We're so glad you love the rug and that it arrived quickly! We sincerely apologize for the delay with the rug pad and understand your frustration. We appreciate your patience. The Rugs Direct Team
My new rug is beautiful
My new rug is beautiful! I have several wool rugs recently purchased from rugs direct. They have made each room so much more refined and welcoming.
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that your new wool rugs are beautiful and have made each room in your home more refined and welcoming! We appreciate your kind words. The Rugs Direct Team
Have not received
Reply from Rugs Direct2026-07-29
Hello, Thank you for your review. We understand your concern regarding the delivery. We're happy to confirm that the item has now been successfully delivered. We appreciate your patience and thank you for shopping with us. Tracking ID: 61290328650621306854 The Rugs Direct Team
Customer service was fantastic!
Customer service was fantastic! Product is great and delivery was timely.
Reply from Rugs Direct2026-07-28
Hello, We're delighted to hear that you had a fantastic experience with our customer service and that you're pleased with your product and its timely delivery. We appreciate your positive feedback! The Rugs Direct Team
Great value! Excellent service!
My rug was delivered on schedule and communication about the delivery was great. The rug arrived in perfect condition and was a great value - very nice quality and excellent price. I would give Rugs Direct a 10 out of 10!
Reply from Rugs Direct2026-07-28
Hello, We're so pleased to hear your rug was delivered on schedule and that communication about the delivery was great! It's wonderful that it arrived in perfect condition and was such a great value. We appreciate your excellent feedback! The Rugs Direct Team
The pictures of the rug were exact
The pictures of the rug were exact. I love the quality.
Reply from Rugs Direct2026-07-27
Hello, We appreciate your positive feedback and are so happy to hear you love the quality of the rug and that the pictures were exact! The Rugs Direct Team
Great Experience!
Sample received very quickly. Great rug. Ordered with ease and arrived with no damage.
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that your sample arrived quickly and that you love the rug! We appreciate you mentioning the easy ordering process and that it arrived in perfect condition. The Rugs Direct Team
Great rugs
Love the quality, fast shipping, and communication
Reply from Rugs Direct2026-07-28
Hello, We're so happy to hear that you love the quality, fast shipping, and communication! We truly appreciate your positive feedback. The Rugs Direct Team
My beautiful rug arrived super fast
My beautiful rug arrived super fast ! Very happy with my round rug !
Reply from Rugs Direct2026-07-27
Hello, We're so happy to hear your beautiful round rug arrived super fast! We appreciate you letting us know how happy you are with it. The Rugs Direct Team