RYZE Superfoods

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience left you with this impression. We offer both one-time purchase and subscription options on our website. We also display disclaimers before and during checkout, even before an order is completed, explaining how the auto-ship subscription works. In addition, reminder emails are sent before recurring shipments are processed, allowing customers to review or make changes to an upcoming order. If you’d like us to review what happened with your account, please reach out to us at [email protected] with the email address and/or order ID associated with your purchase. We’d be happy to look into it and assist you directly. We take feedback like yours to heart and appreciate the opportunity to address your concerns.

Hi Nancy, Thank you for sharing your feedback. We're sorry to hear that you had difficulty canceling your subscription and that your experience with our support wasn't helpful. We'd appreciate the opportunity to look into your account and get this resolved for you. Please reach out to us at [email protected] or reply to us here with the email address and/or order ID associated with your account so we can review what happened and assist you directly. We take feedback like yours to heart and appreciate the opportunity to make this right.

Hi Cheri, Thank you for sharing your feedback. We understand how disappointing it can feel to see different offers after placing an order, especially when you're comparing prices and included gifts. We’re glad we had the opportunity to connect with you directly. As a one-time courtesy, we’ve arranged a replacement for the promotional gifts you were expecting, and you should receive tracking information once the package is on its way. To clarify, some of our introductory offers and welcome gifts are exclusive to qualifying first orders, while subsequent subscription orders return to the regular subscription pricing. We appreciate you giving RYZE a try and hope the replacement helps make your experience a little better. Thank you again for your feedback. We take comments like yours to heart and appreciate the opportunity to make things right.