I bought a course on vocal percussion from Alex Ostapenko ; "Konnakol: Language of Rhythm" There is no sign of the course now. I also bought an Ableton Live music DAW course - no sign of that now. I have contacted Sacrill - no answer. I think I will buy the Konnakol course on Facebook with Eduelle - and hope their courses don't disappear. I would say look out for Sacrill - they are sloppy. Many of their courses are targeted at women and I received a few invites to join courses I would have to be a woman to make the most of - I don't think they know my gender !
My experience with the brain biohacking course has been excellent. It helps me stay active and create new neural pathways, promoting my neuroplasticity. This is reflected in how I have been reconnecting with my creativity and speed of reasoning when quick thinking is required. I totally recommend it!! With gratitude, Ale.
I bought a course online from this company and they've taken it off of my account without telling me why and when I asked for help they're now ignoring my emails no matter how many times I ask them to. Please help me. I paid for Lifetime access to the konnakol course.
It seems that they've changed their business model to be a subscription service, but that's not what I paid for and that's not what I was originally sold and they should definitely be honouring that agreement but they are not. The course was; Author: Alex Ostapenko ; "Konnakol: Language of Rhythm"
^ I purchased this course in January 2023 and now i've come back to it to look at the content again and it has disappeared; but my access was sold as an evergreen product that I would have lifetime access to.
I bought a course about two or more years ago called Neurogym and Ouroboros, authored by Victoria Zimenkova. I logged in today and can't access it anymore. I've reached out to both the author and Sacrill, yet no responses from them.
I have found in Sacrill excellent trainings for specific topics I was researching to dive into... I love this platform, it's easy to use, and it offers a lot. Highly recommended!
I bought the "Opening The Voice: Learn How to Sing Beautifully and Freely
I bought the "Opening The Voice: Learn How To Sing Beautifully & Freely" course with Niya Anastasia Arkhangelskaya. I loved the clear and simple explanations up to the point and the exercises as well, and specially practical topics like ressonance and the warming up exercises (these last in the Bonus Lesson), so necessary to prepare us to make sounds fully and safely.
Around middle of February, I was unable to access the ouroboros course; apparently others had the same problem.
The Customer Support was considerate enough to contact me, and though it didn't work out at first, things are fine now.
Technical issues will crop up from time to time....
I ran into a problem when I wanted to buy a course as a gift for my niece. Thought I had to figure out a different birthday present, but thanks to the quick and excellent help from Pauline at customer support it was solved.
Very helpful and professional.
I bought a course on Sacrill for 19$ that was marketed as having unlimited access and found out a week ago that they have been charging me for 6months now for a subscription I was not formally informed of. I’ve received in July an email from a billing company with an invoice of 69$ and checked my account and saw that the subscription was not active. Their invoices were going to spam and last Sunday I found out they directly debited 345$. I checked my account again and the subscription is NOT active. I read other reviews of people who had the same issue with Sacrill and I understand that they offer a free trial with automatic subscription afterwards if people do a free trial or hit mistakenly hit a button, but if that’s the case, how is the subscription on my account not active? And how would one cancel something that is not active? I sent them a refund request by email on November 25th and have not heard back from them.
Wonderful fast customer service, and really love the courses I purchased! ☺️
Sacrill 回复2024-10-31
Hi Dina,
Thank you for your 5-star review! 😍
I'm happy to hear you our Support Team provided you with prompt help. It's also amazing to learn you're enjoying your courses.
We wish you fruitful learning on our platform!
Best regards,
Lina Kohl
Customer Support Lead of Sacrill
The customer support was very quick and helpful🙏 i lost access to my previously bought course, send them a message and within a few hours got my access to the course.
Sacrill 回复2024-10-28
Hi Ollie,
I'm very thankful that you showed your appreciation for our Support Team! ❤️
I'm happy to know that you've been provided with qualified help. Please, remember that our team is always ready to assist you via one of the communicating channels below:
Support Team Email – [email protected]
Support Team WhatsApp – https://wa.me/16468143040
Best regards,
Lina Kohl
Customer Support Lead at Sacrill
Very good answers from support. Very good to have intercharged the course that was not working properly by another that I choose. That was awesome!
Sacrill 回复2024-10-14
Hi there!
Thank you very much for your kind words!
We are happy to hear that the course exchange went well for you and that you are pleased with the result. Our team is here to make your experience easy and smooth, and we are always ready to help you find the right course. Enjoy learning on our platform! 😊
Best regards,
Lina Kohl
Customer Support Lead of Sacrill
I had bought a course that didn't work for me, but...
I had bought a course that didn't work for me. It simply was too advanced for me. Therefore I decided to cancel my subscription and wrote to the support. Fourteen days had passed already , so officially I was not entitled for a refund. I knew that. They were very sorry but instead of saying "goodbye" they offered me to choose any other course without having to pay for it. I think that's really nice. I had not expected that. Bravo for Sacrill.
Sacrill 回复2024-10-06
Hi there,
Thank you so much for your kind review!
It's fantastic to hear that you've been satisfied with the help of our Support Team. Our managers go above and beyond to find the best solution in any situation. I'm glad that the replacement of the course worked out for you. If you ever need our assistance again, please don't hesitate to contact us via one of the communicating channels below:
Support Team Email – [email protected]
Support Team WhatsApp – https://wtsp.cc/16468143040
Best regards,
Lina Kohl
Customer Support Lead of Sacrill
The support team was great
I was able to recover my class
I’m grateful
Sacrill 回复2024-09-07
Hi Mariette!
Thank you for your kind review!☺️
I'm happy to hear that our Support Team helped you to access your course.
Remember that we are always here to help you via email or WhatsApp:
Support Team Email – [email protected]
Support Team WhatsApp – https://wtsp.cc/16468143040
Best regards,
Lina Kohl,
Customer Support Lead of Sacrill
I would give MINUS if I could! This is a SCAM! Avoid, avoid!!! I bought one course. Also got a 7 day free trial. After the 7 day trial it went over to a payed monthly memebership (I must have missed that...) but then I was offered lifetime access for 100 dollar (just a little bit more than a monthly payment, which I tought was a little bit strange, but since I have seen other companies do this I thought nothing more of it). I said yes, since the courses seemed good (even though I did not like the way they sneaked in the monthly membership thing...) but I heard nothing from the company. I emailed many times. I did not look at the courses during this time, since I tought I would have lifetime access and there was no rush... Before next month, I reached out again and said I wanted to cancel the membership on Sacrill + get the money back, since I did not get what I was offered. I sent several more emails. On sacrills site I saw that it looked like the problem was solved.... However, it turns out, they where now charging me in the name harmonyjingle. I looked it up and it looks like the same company. I emailed on the new emailadress I found and I have been in correspondence with them and they refuse to end my membership and refuse to give me my money back. This have been going on for several months now. The answers I get from them show me that they don´t read what I write properly, they don´t care and they want to stall this as long as possible. I have now asked my bank to give me a new card (so this scam company can´t take more money from me). I have also filed a police report, to maybe, maybe be able to get my money back this way. This have already taken me around 2 working days in total + a lot of anger and stress. Now I need to continue with the bank, the police + change all of my other payments for the new bank card. So it´s not even done yet! I have never been in contact with a company this bad before. They also stall by asking me to email different persons, with email adresses from different companys and when I asked about this, they did not reply on that..... I have sent A LOT of emails for several months, I have send copies of emails to other employes, I have tried to explain everything agian and again for them. I have never experienced a worse company before! I would also like to warn all the people offering their services on this site. As a company owner + course creator myself, I would never want to be accosiated with companies like this. They go by the name SACRILL / HARMONY MINGLE / FULL OF MIND / NEW MIND START - but it´s all the same website! Some of the answers on my emails was probably an AI reply, 70% of my emails they did not reply to and the rest of the answers was no answers: they did not answer my questions and they did not give me anything for all the trouble they caused. AND: Since they first charged me in the name of sacrill and then harmonyjingle, I suspect, that If I was able to end the harmonyjingle service, they would have just put me on the full of mind membership, then the new mind start etc.... (TRY TO) END YOUR SUBSCRIPTION & GET A NEW BANK CARD DIRECTLY, BECAUSE THEY WILL CHARGE YOU FROM ANOTHER COMPANY AND THIS WILL GO ON FOREVER IF YOU DON´T STOP THEM! Add on after I wrote this I saw on sacrills website that my membership is acctivated there again, so now they are gonna try to charge me from harmony jingle AND Sacrill. I have no words for this.... This is f-cking unacceptable!
Sacrill 回复2024-06-28
Hi Helene!
I'm sorry you had to go through such an experience with our platform.
I understand how frustrating it can be when your messages aren't answered. Especially considering the situation you're in.
It's true that all businesses, including us, sometimes may have problems with receiving/delivering emails. When there is a heavy load on the email, emails can get lost.
Please message us on WhatsApp and I will reply to you to resolve this situation as soon as possible: https://wtsp.cc/16468143040
I tried searching for your payments or correspondence with us using your details in Trustpilot. Unfortunately couldn't find an account that has the purchases that are listed in your review.
Will wait for your message on WhatsApp to correct the payment error you described. I have already informed the managers so that when you message, your request will be directed to me.
Best regards,
Lina Kohl,
Customer Support Lead of Sacrill
UPDATE I did first contact about a refund within hours of realising payment had been made twice, but no reply. This has now all been resolved and the customer service has been great, once they made contact.
I have bought 2 courses, the first one I was charged twice for and never received a refund despite asking several times. The second course wont play on any device, this issue is still ongoing and yet to be resolved. The one course Mana Movement, was great, not worth being charged twice for though....
Sacrill 回复2024-07-13
Hi Sadie!
First of all, I'd like to thank you for the kind words about our Mana Movement course. 🙏
I see that our Support Manager has replied to you via email after your request.
Unfortunately, we have to strictly follow our Terms of Policy which state a 14-day window for refunds. Despite the fact that your request was made 6 months after the double payment, we were ready to refund you the payment for the course. However, we didn't find it in our system and didn't get from you any receipts proving the double charge. Our managers aren't allowed to initiate refunds without clear proof, so we kindly ask for your understanding.
I apologize once again for the inconvenience taking place wth our Neuro Dance course. I advise you to open it now - our specialists have managed to solve the problem! In addition, I can see that you were provided with temporary access to this course. If you face problems using it, I'll be happy to sort it out.
If you have additional questions, do not hesitate to contact us again, we will be glad to assist you.
Best regards,
Lina Kohl
Customer Support Lead of Sacrill
Scam !! Do something Sacrill, it's not normal to subscribe for one course and then be charged about 79USD/moth !!! for a membership I didn't ask or accepted being clearly informed !!! Everyone is complaining about the same here ! DO SOMETHING
Sacrill 回复2024-06-15
Hi, Reinhard!
We are sorry to hear that you have had such an experience with us.
It appears that during the purchase of a course, you may have also opted for free trial access to all courses for one week. We would like to emphasize that the trial period is entirely optional, and we have made this information as clear as possible on our website and in our emails. If customers choose to add a trial, we notify them several times about their subscription on our website, as well as via email. Within one week, customers can easily cancel the trial in their account settings or by contacting our support team.
Unfortunately, I could not find any emails or messages from you in our messaging channels.
Please, reach out to our Support Team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), so that we could sort this out and assist you.
Best regards,
Lina Kohl,
Customer Support Lead of Sacrill
I bought one training from them and I automatically got a 7-day free trial subscription that I did not want. When the 7-day free trial went off they charged automatically 75euro and still don`t know what for if the subscription for 1 month is 21 dollars, there is no mentioning about the 75 euro on their website.
Sacrill 回复2024-05-22
Hi Alicia!
We're sorry you experienced an unexpected payment.
Unfortunately, I don't see your surname here on Trustpilot, so I am unable to assist you immediately with your situation.
Please, reach out to our Support Team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), so that we could sort this out and assist you.
Our clients' satisfaction is our top priority, so we'll do all possible to resolve this situation.
I would like to underline that the trial is not added automatically, it's optional and absolutely volunteer. At the stage of the purchase, customers are offered a free trial week access to all courses and Zoom-events. In this offer, we described all the details and terms of the trial. Plus, after adding a trial subscription, customers are notified about that on the website and via email. Within a week, you can easily disable the trial in the account setting or via our Support Team to avoid the payment.
Hope this helped to clarify a situation. We want things to be right between us and our customers.
Best regards,
Lina Kohl,
Customer Support Lead of Sacrill
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