课程材料非常好。 帮助热线没有那么多。遇到启动问题并尝试使用聊天选项和电话支持。两次都失败了,没有回电或聊天回复。 我终于弄清楚了我的问题所在,但浪费了 45 分钟。 如果该公司没有帮助支持,那么只需将其从菜单中删除即可
Safe Drivers Academy 回复2026-01-22Thank you for your 4-star review, William. We sincerely apologize for the lack of response from our customer support team. You're absolutely right to be frustrated. You reached out for help, and we dropped the ball. That was our mistake, not yours.
We're glad you eventually figured out the startup issue on your own, but you shouldn't have had to waste 45 minutes doing that. Our support is there to help, and we failed to deliver when you needed us. We've already addressed this internally with our team to make sure it doesn't happen again.
We really appreciate you noting that the course material was very good. That means a lot, especially given the frustrating start you had. If there's anything else we can do to make this right and earn that 5th star, please let us know.
Thank you for choosing Safe Drivers Academy, and again, our apologies for the support issue.