Samsonite（samsonite.fr）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 5 条用户评价，属于购物与时尚分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-08-10。
很棒的客户服务。新秀丽多年来一直为整个家庭提供装备。我们非常感谢客户服务，它非常用户友好，并且能够高效地发送用于小维修的维护备件。非常感谢新秀丽！我们和你在一起！
Thank you so much for this wonderful review! It means a lot to our team to hear that you are happy with our service :) Wishing you many more amazing journeys with your Samsonite luggage!
我的新秀丽行李箱把手坏了，我连接新秀丽网站寻找新的。新秀丽的服务很完美，几天之内就完成了快递，而且免费！很棒的服务
Hi Jean, Thank you very much for your kind feedback! We’re delighted to hear that you were able to quickly find a replacement handle on our website and that it arrived so promptly and free of charge. It’s great to know you’re happy with our service, and we truly appreciate your trust in Samsonite! Kind regards, Samsonite Europe
自从我开始更频繁地旅行。我想要一个价格实惠、高品质的行李箱。买了新秀丽 S'cure 81 厘米型号。经过六年的最大载重量环游世界，在机场和街道上滚动，经受机场货运人员的殴打，一切仍然像新的一样，但旋转轮开始有点失灵。于是我就去了备件网站。将我的序列号放在那里并找到所需的备件。 1 周后，新车轮就到了，只需 10 分钟就可以更换它们，现在我们已经准备好至少在未来 6 年内再次环游世界了！
Hi, Thank you for sharing your experience! 😊 We’re thrilled to hear that your Samsonite S’cure has stood the test of time and travel for six years. It’s great that our spare parts service made it easy to replace the wheels and get your suitcase ready for many more adventures. Your story perfectly shows why we focus on durability and convenient support. Kind regards, Samsonite Europe
服务棒极了！谢谢你！ 非常快速地支撑我坏掉的轮子。
Hi Matze, Thank you for your kind review! We’re happy to hear that you were satisfied with our service and that we could assist you quickly with your broken wheel. Thanks for choosing us! Kind regards, Samsonite Europe
购买了 2 个 Sansonite 外壳，每个价格约 300 英镑，保修期为 10 年。 18 个月内，机轮区域出现裂纹和裂痕，与航空公司的处理无关。 Sansonite 建议将其发送给他们认可的维修商，费用为 30 英镑。修理工说这是我的疏忽，没有得到赔偿。 一年后，我的另一个包也发生了同样的事情。 我觉得这是车轮区域的制造弱点，Sansonite 不想知道，他们甚至没有要求照片！ 发布此评论，大约 5 周后 Sansonite 发表了道歉并建议我将详细信息发送给他们的客户服务团队，我发送了，当然没有回复！一样的老一样的老山索尼特 又过去了两周了，仍然没有回复，我什至给 Sansonite CEO 发了邮件，也没有回复！ Sansonite 团队，如果您确实阅读了本文，请按照上面提到的操作，帮我修复或更换我的一次性使用 700 英镑的箱子？ 现在是七月，新秀丽... 了解更多
Dear Mrs Hope So sorry to hear about your dissatisfaction rest assured that your complaint is being addressed. Your suitcases are planned for collection today. We will be in touch as soon as they have been inspected by our authorised service center Have a great day !
共 5 条符合条件的评价