Samsonite (samsonite.fr) has a 4.2 out of 5 rating on OK.one, based on 5 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
Great client service. Samsonite has been equipping the whole family for years. We really appreciate the client service, which is super user friendly and efficient to send spare parts for maintenance with small repairs. Many thanks Samsonite! We stay with you!
Thank you so much for this wonderful review! It means a lot to our team to hear that you are happy with our service :) Wishing you many more amazing journeys with your Samsonite luggage!
My Samsonite luggage handle was broken, I connected on Samsonite website to look for a new one. Samsonite service was perfect, express delivery done within few days, free of charge ! Great service
Hi Jean, Thank you very much for your kind feedback! We’re delighted to hear that you were able to quickly find a replacement handle on our website and that it arrived so promptly and free of charge. It’s great to know you’re happy with our service, and we truly appreciate your trust in Samsonite! Kind regards, Samsonite Europe
Since I begun to travel a bit more often. I wanted to have an affordable, high quality suitcase. Bought a Samsonite S'cure 81cm model. After 6 years of going around the world as maximum weight loaded, rolling through the airports and streets, taking the beating of the airport cargo staff, everythings still working as a new but the spinner wheels started to be a little out of order. So I went to the spares website. Put my serial number there and find the needed spare parts. 1 week and the new wheels arrived, 10 minutes job to change them and now we're ready to go around the world again for next 6 years at least!
Hi, Thank you for sharing your experience! 😊 We’re thrilled to hear that your Samsonite S’cure has stood the test of time and travel for six years. It’s great that our spare parts service made it easy to replace the wheels and get your suitcase ready for many more adventures. Your story perfectly shows why we focus on durability and convenient support. Kind regards, Samsonite Europe
Amazing service! Thank you! Very quick support for my broken wheel.
Hi Matze, Thank you for your kind review! We’re happy to hear that you were satisfied with our service and that we could assist you quickly with your broken wheel. Thanks for choosing us! Kind regards, Samsonite Europe
Purchased 2 Sansonite case costing approximately £300 each with a 10 year warranty. Within 18 months one cracked and split in the wheel area, nothing to do with the airline handling. Advised by Sansonite to send to their approved repairers at a cost of £30 to me. The repairer said it was my negligence and wasn’t covered. A year later exactly the same thing occurred with my other bag. I feel it is a manufacturing weakness around the wheel area and Sansonite do not want to know, they haven’t even asked for photos! Posted this review and approximately 5 weeks later Sansonite posted an apology and suggested I send details to their customer service team, I did and of course no response! Same old same old Sansonite Further 2 weeks has gone by and still no response, I even emailed Sansonite CEO and no response there either!! Sansonite team, if you do read this please do as you mentioned above and help me get my one time use £700 cases repaired or replaced please? It’s now July and Samsonite... Read more
Dear Mrs Hope So sorry to hear about your dissatisfaction rest assured that your complaint is being addressed. Your suitcases are planned for collection today. We will be in touch as soon as they have been inspected by our authorised service center Have a great day !
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