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San Martin Watch Store

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100 条评价

4.0100 条评价
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关于 San Martin Watch Store

数据更新
网站
sanmartin.watch
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
43 条评价
差评回复率
91%(21/23 条)
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商家自述

Discover More San Martin Men Watches, Find One Of Your Best Favourite Style,Security Payment, 2 Years Warranty, Lifetime Guarantee, Products and Services Are Great.

以上内容由商家自行提供,未经平台核实。

San Martin Watch Store靠谱吗?

San Martin Watch Store(sanmartin.watch)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 100 条用户评价,属于购物与时尚分类,口碑良好。75% 的评价为 4 星及以上,19% 为 1 星;商家回复了 91% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, accurate timekeeping, and beautiful design of the watches, noting that they exceed expectations for the price. Many consumers also mention that items are securely packaged and arrive quickly, making the purchase process smooth and enjoyable. Some reviewers were not happy with the lengthy delivery times and unexpected shipping delays experienced during transit. Buyers additionally expressed frustration regarding customer support, stating that communication was often lacking when dealing with unresolved order issues or warranty claims. A few individuals pointed out minor drawbacks such as unrefined bracelets or difficult return processes.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Good experience. great watch.

Good experience. the watch was well packaged and arrived fine. though the preorder did take a couple of months. At this point I've grown to love it. one nitpick, i would love to see a hardening coating on the titanium here. there is darn good polishing on the titanium and the lume is great. bracelet is good, though you can feel the unfinished area between links. otf adjustment is easy and usable. Crown was a little rough on the thread, but i'm almost certain that is a titanium issue.

Extremely Disappointed. $318 Paid and Still No Watch

I am extremely disappointed with my experience with SanMartin.watch. I paid $318 for my order and even paid approximately $30 EXTRA for expedited shipping because I wanted the watch as soon as possible. Instead, I have received no watch, no meaningful shipping update, and essentially no customer service. I have repeatedly tried contacting them through their live chat and have received no response. I have also sent multiple emails and have not received a proper response there either. At this point, I genuinely feel like I have been scammed out of $318. You take a customer's money—including additional money for expedited shipping—and then don't ship the product or communicate with the customer? That is completely unacceptable. What makes this even more frustrating is that I originally believed I was purchasing through an official San Martin operation. Had I known I would be dealing with this level of communication and uncertainty, I would have purchased elsewhere. I buy a lot of watches, and I understand that shipping delays can happen. That's not the issue. The issue is taking someone's money and then ignoring them when they ask where their order is. A legitimate customer should not have to chase a company repeatedly just to find out what happened to a paid order. Unless this company immediately responds, provides legitimate tracking showing that my watch has actually shipped, or refunds my full $318, I cannot recommend purchasing from this website. Buyer beware. My experience with SanMartin.watch has been absolutely unacceptable.

San Martin Watch Store 回复2026-09-15

Dear Customer, We sincerely apologize for the frustration and inconvenience caused by the delay. We have already responded to your inquiry and would like to clarify that your order has been delayed because this is a newly released model that was temporarily out of stock. We understand that this is especially disappointing since you also paid for expedited shipping. The new stock is expected to be ready shortly, and we currently expect to ship your order within this week. Once the package is dispatched, tracking information will be provided to you as soon as possible. We are very sorry that the delay and communication made you feel uncertain about your order. Please be assured that your order is in our system and has not been ignored. If you no longer wish to wait, you are also welcome to contact us at any time and we can cancel the order and arrange a refund for you. Again, we apologize for the inconvenience and appreciate your patience. Best regards, San Martin Customer Support Team

San Martin watches are throwaways

I purchased a San Martin watch, and the bracelet broke. Looks like I lost my investment. My request: Can you sell me a Jubilee Bracelet for my Sno144 watch? Message from San Martin: Dear Stewart hi, Thanks for your inquiry.  The bracelet always lack stock, difficult to produce. Sorry, it can't sell. 

This site is 100% Legit

This site is 100% Legit. After a fair bit of research I pulled the trigger and placed an order. The watch arrived after 9 days so not the quickest delivery but the watch is so much better than what I thought. order also came with the green watch box so very impressed with the quality. Also I had a few questions from their customer service team that were responded with in quick turn around so Id recommend this site and these watches as Ill be making another purchse

Excellent watch

Excellent watch, the finish and look of the Watch is amazing. You would expect to pay a lot more money for the quality

San Martin Watch Store 回复2026-07-17

Dear Customer, Thank you very much for your wonderful review! We are delighted to hear that you are impressed with the finish, design, and overall quality of your San Martin watch. Our goal has always been to provide excellent craftsmanship, high-quality materials, and great value for watch enthusiasts. Your support and appreciation mean a lot to our team and encourage us to continue improving and creating better watches. Thank you again for choosing San Martin. We hope you enjoy your watch for many years to come! Best regards, San Martin Customer Support Team

Never again san martin

Never again. First watch I have bought nearly fell from my wrist onto the ground. Caught it while failing onto the street. Spring bar got loose. Second watch the end link did not fall naturally down, got stuck. Bad customer service, bad business policy. No sense for customers. Avoid this cheap micro brand. Poor quality, just cheap

San Martin Watch Store 回复2026-07-17

Dear Customer, We are sorry to hear about the issues you experienced with your watches and understand your frustration. We would like to look into this matter and assist you properly. Could you please provide your order number and the email address used for the purchase? If there is a quality issue with the watch, please contact our customer service team at [email protected] with your order details and photos/videos of the issue. We will carefully review the situation and, if confirmed, we can arrange a replacement or appropriate solution for you. We value every customer's feedback and would appreciate the opportunity to resolve this issue. Best regards, San Martin Customer Support Team

The quality of watches are fantastic

The quality of watches are fantastic. The service from the manufacturer is terrible. My watch has been stuck in Orlando for over a week and not moving. I have called the distributor and the shipping neither will respond nor will they refund my money very disappointing too bad they did not have a distribution of their watches in the USA if they could fix this, they could give the Swiss a real hard time in my opinion, but as long as the service and shipping is so poor, they will never hit the high that they could. First of all now if I could give a zero I would. I have emailed you no less than 10 times to ask for my money back. Obviously you can look my account up from my email. I’ve attached the replies to the order so you have the order number I still have not received the Watch or my money back. You will not get any more business from me. What a shame because you have a great product.

San Martin Watch Store 回复2026-06-29

Dear Customer, We sincerely apologize for the inconvenience caused by the shipping delay and completely understand your frustration. Thank you for your kind words about the quality of our watches. We are truly sorry that the delivery experience did not meet your expectations. To resolve this issue as quickly as possible, we are happy to arrange a full refund for your order. Please contact us at [email protected] with your order number, and our customer service team will process the refund for you promptly. We sincerely appreciate your feedback, as it helps us improve our logistics and customer service. We hope to have the opportunity to provide you with a much better experience in the future. Best regards, San Martin Customer Support Team

Fast and well packaged delivery

Fast and well packaged delivery. Watch feels and looks great.

San Martin Watch Store 回复2026-06-17

Dear Customer, Thank you very much for your wonderful review! We're delighted to hear that your order arrived quickly and securely packaged, and that you're happy with the look and feel of your watch. Providing quality products and a great experience for our customers is always our goal. Thank you for choosing San Martin. We truly appreciate your support and hope you enjoy your watch for many years to come. Best regards, San Martin Customer Support Team

Surprising quality for the price

Genuinely surprised at the quality of the watch I ordered. I expected a mediocre shiny bauble of a watch, but the SN0008 Tudor clone is so well made, I actually prefer to wear it instead of a mid-tier Citizen that cost me 5x as much. Shipping was a bit of a fiasco, the package went from their California location to someplace in Seattle and bounced around there for a week, but I can't fault San Martin for that.

San Martin Watch Store 回复2026-06-17

Dear Customer, Thank you very much for your kind review and for sharing your experience with us! We're delighted to hear that the quality of your SN0008 exceeded your expectations and that it has earned a place alongside your other watches. Comments like yours are a great encouragement to our team and motivate us to continue offering the best possible value and craftsmanship. We also appreciate your understanding regarding the shipping delay. Occasionally, packages may experience unexpected routing or temporary congestion within the carrier's network, and we're grateful for your patience throughout the process. Thank you again for your support, and we hope your San Martin watch continues to bring you enjoyment for many years to come. Best regards, San Martin Customer Support Team

I ordered a watch that was already sold…

I ordered a watch that was already sold out, despite the fact that I managed to successfully order it anyway. When I first tried to contact them via chat on the website, they took almost a week to get back to me because “they were on vacation”- terrible communication overall. The watch took nearly two months to arrive, and it STILL is sold out on the website, so I have no idea whether they just sent me one that someone didn’t want. Overall not impressed.

San Martin Watch Store 回复2026-06-17

Dear Customer, Thank you for your feedback, and we are sorry for the waiting time and inconvenience caused. We would like to clarify that the watch you received is a brand-new watch, not a returned or previously owned item. The model you ordered is currently in very high demand and is undergoing restocking. At the moment, only a limited quantity has been assembled and made available, while the main production batch is expected to arrive in July. When you placed the order, we informed you that the item was out of stock and that there would be a waiting period before shipment. We sincerely apologize if our response during the holiday period caused additional frustration. If, after receiving the watch, you are not satisfied with it or no longer wish to keep it, please contact us and we will be happy to arrange a return according to our return policy. Thank you for your patience and understanding. Best regards, San Martin Customer Support Team

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