关于 San Martin Watch Store
数据更新- 网站
- sanmartin.watch
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 43 条评价
- 差评回复率
- 91%（21/23 条）
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商家自述
Discover More San Martin Men Watches, Find One Of Your Best Favourite Style,Security Payment, 2 Years Warranty, Lifetime Guarantee, Products and Services Are Great.
以上内容由商家自行提供，未经平台核实。San Martin Watch Store靠谱吗？
San Martin Watch Store（sanmartin.watch）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 100 条用户评价，属于购物与时尚分类，口碑良好。75% 的评价为 4 星及以上，19% 为 1 星；商家回复了 91% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, accurate timekeeping, and beautiful design of the watches, noting that they exceed expectations for the price. Many consumers also mention that items are securely packaged and arrive quickly, making the purchase process smooth and enjoyable. Some reviewers were not happy with the lengthy delivery times and unexpected shipping delays experienced during transit. Buyers additionally expressed frustration regarding customer support, stating that communication was often lacking when dealing with unresolved order issues or warranty claims. A few individuals pointed out minor drawbacks such as unrefined bracelets or difficult return processes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I didn’t get my order and they didn’t…
I didn’t get my order and they didn’t give me any solution
San Martin Watch Store 回复2025-11-04
Dear Customer, Thank you for reaching out to us. Your order has arrived at its destination, but the package has encountered a delivery error and is not yet successfully delivered. The delivery station indicates that the recipient's address is incorrect, or the phone number is invalid/unreachable. Please provide a valid address and contact information (phone number, email address, etc.) so that the package can be delivered promptly. The package can be held locally until November 11, 2025 (subject to local procedures or customs regulations). We contacted you via email but you did not reply. Please contact us as soon as possible at [email protected] so that our package can be delivered. Best regards, Customer Service Team San Martin Watch
INCREDIBLE!!!
INCREDIBLE!!! I have 21 watches, two of which are very high end, and the San Martin SN0121T may be my favorite daily wear! It is excellent in every way! The build quality is great, the power reserve lasts a long time, it is thinner than the Tudor Pelagos 39, has 100 meters more water resistance (depending on the model) and has a date window! I could not be more pleased with this watch! My wrist size fluctuates pretty drastically throughout the day and the way the claps can adjust multiple times, quickly, has made this a non issue now! I can't say enough good things about this watch! Very fast and careful shipping! Thank you! Oh and the lume is very bright too!
Excellent product
Excellent product, just as described! Quick shipping and packaged very well!
San Martin 'UK warehouse'
Ordered a watch from the UK warehouse six days ago. San Martin claim 3-5 days delivery. I am not convinced the watch is, or indeed was ever even in the UK in the first place. The order is STILL pending after 6 days under a .4PX suffix which suggests it is being shipped from China. l will request a refund if the order is still pending tomorrow
San Martin Watch Store 回复2025-10-13
Dear Valued Customer, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Please note that orders shipped from our UK warehouse typically arrive within approximately 4-5 business days. There might be some delays on weekends. What's your order number or email address? We'll check for you. If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help! Thank you for your understanding and support. Best regards, San Martin Customer Service Team
San Martin watches..buy with confidence!
San Martin watches... are among my favorites. I own Certina, Squale, Marathon, LIV, Steinhart, Bulova, Seiko and more.. I have over 60 in my collection. My San Martin automatics are as accurate, if not more accurate than any of my Swiss watches. ..and IMHO San Martin homages of Seiko are better than Seiko originals. Most of my SM watches are dive watches, and they are EXCELLENT in all aspects. The website is alsp easy to use, and has always made accurate orders for me.
What Customer Service?
I purchased three watches from San Martin: their GMT with the white “sand beach” dial, the diver with the gray gradient dial, and their manual pilot watch with small seconds. I like all of them, and never had to contact customer support in any way, shape or form. Unfortunately, my luck ran out on the fourth purchase: the Pelagos clone with a blue dial. Tracking info stopped updating a week ago; so obviously the watch was lost in transit. No problem, just contact San Martin, and they’ll send another one. This is my fourth purchase after all. Trying to get ANY response whatsoever from San Martin is absolutely futile. From the website you are directed to the online chat. However, after multiple messages, I have received exactly ZERO responses. Not a peep. Not even an acknowledgement that I exist. OK, how about an email to their sales department (emails not allowed in these reviews)? Still silence. Apparently, their customer service department is a mirage. Buyer beware.
San Martin Watch Store 回复2025-08-29
Dear friend, Thank you for reaching out to us, and we sincerely apologize for the inconvenience and frustration caused by the lack of updates in your order's tracking information. We’ve noted your concern and will immediately contact the shipping carrier to investigate the status of your shipment. Please rest assured—if the package is confirmed lost, we will either reship your order promptly or process a full refund, whichever you prefer. We also apologize for any delay in our response, which may have been due to time zone differences. Please know that we typically reply to all inquiries within 24 hours. To help us assist you more efficiently, could you please provide your order number? You may reply directly to this message or contact our customer service team at: [email protected] We truly value your patience and understanding and will do our best to resolve this matter as quickly as possible. Best regards, San Martin Watch
Order Number :- SM000065560
Order Number :- SM000065560 I ordered the above on 12th August, from UK Warehouse. There is no update on Tracking, my E Mail to San Martin has not been answered and no one responds on the 'chat' facility even when it days Agents are Online. Please re assure me that all is well with my order and it will be delivered a.s.a.p. Thanks.
San Martin Watch Store 回复2025-08-29
Dear Valued Customer, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Please note that orders shipped from our UK warehouse typically arrive within approximately 5 business days. After checking your order status, we can confirm that your package has been successfully delivered. We also apologize if our response seemed delayed—due to time zone differences, there might be slight delays in replying. However, we strive to respond to all inquiries within 24 hours. If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help! Thank you for your understanding and support. Best regards, San Martin Customer Service Team
Love my watches
Love my watches! Highly recommend that you buy one and enjoy the experience with it! High quality and performance! Wear it everyday.
Beautiful watch
Beautiful watch, well made and exactly as described. Pretty quick shipping, I wasn’t expecting to receive the watch this soon.
Brilliant watch
Brilliant watch, amazing quality, great price. Keep going guys amazing work 😎
A+++++ Doing everything above the…
A+++++ Doing everything above the compitition!!!
Awesome quality watch
Ordered a new release mother of pearl dial watch from the UK Warehouse. Arrived within a week. Beautiful watch, very fine finishing, great fly adjustable clasp and very accurate out of the box. Could have done with a bit more communication from the courier Yodel, but this is my only minor gripe and not San Martins fault. Already looking to buy another one.
You will never receive what you order.
Avoid at all costs. Scam site. Item ordered and supposedly dispatched using Yodel in the UK. Yodel have cancelled the delivery twice with no way to contact them or the site.
San Martin Watch Store 回复2025-07-28
Dear friends, What is your order number? Or please tell us the email address you used to order. Usually, parcels to the UK will be delivered within 5 working days after placing an order. You can contact us at: [email protected] Hope it helps. Best regards, San Martin Watch team
Excellent watch
Very good watch. Precise and well finished. Lots of lume ! Suick delivery
San Martins are aweosme
Very easy process from purchase to delivery. The watch is very good quality. I will be purchasing more for sure. Shipping was pretty fast.
Disappointed overall and sent the watch…
Disappointed overall and sent the watch back. Waiting for a refund. Shipping choice was poor and tracking made difficult. The bracelet screws are not full screws but microscopic screw heads. I would overlook the above if it wasn't for the awful timekeeping. I've had better experiences with baltany and octopus kraken. This was my last Chinese watch purchase.
San Martin Watch Store 回复2025-05-25
Dear friend, We sincerely apologize for the disappointment you’ve experienced with your recent purchase. Customer satisfaction is our top priority, and we regret that the product did not meet your expectations. Upon receiving your feedback, we immediately processed your return and refund request to resolve the issue as quickly as possible. Regarding shipping, orders from our US warehouse typically arrive within 2-5 business days, though tracking updates may occasionally be delayed during transit transitions—we appreciate your patience and understanding on this matter. We also take note of your concerns about the bracelet screws and timekeeping accuracy. Your feedback is invaluable to us, and we’ll certainly share it with our team to drive improvements. It’s our hope that you might reconsider Chinese watches in the future, as we’re committed to elevating quality and service. If there’s anything further we can assist with, please don’t hesitate to reach out. Thank you for giving us a chance, and we wish you all the best. Best regards,
Ordered a watch a week ago.
Ordered a watch a week ago. At that point money taken and a message in the tracking order telling me the "parcel information was received". Nothing more. No email, no update and concerningly, for two days now no response when try the web chat - told there are agents waiting but not a single reply. And no reply to my email. Nothing. Going to give it 72 hours but it seems this might be a scam. Either that or such poor customer service it might as well be. Further to my review above I received a phone call from DX. The woman I spoke to was exceptionally helpful and oversaw and ensured the delivery. Still left with the concern that the only way I got through was by using Trust Pilot, but on a positive note they are clearly care and are trying to sort things out for the better.
San Martin Watch Store 回复2025-05-19
Dear friends, What is your order number? Or please tell us the email address you used to order. Usually, parcels to the UK will be delivered within 5 working days after placing an order. Hope it helps. Best regards, San Martin Watch team
Amazing quality for the price.
I bought the homage watch to see if I liked it enough to pay up for the real thing. I relied on San Martin's general reputation and the low price, figuring I didn't have much to lose. I was impressed by the speed of delivery, the quality of the watch, and blown away by how accurate it is. I don't feel the need to trade up.
Very friendly service.
Very friendly service. The watch itself is superb. Top notch quality. Would be nice,if it came in dark green one day. I would buy again. Thank you
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