What Customer Service?
I purchased three watches from San Martin: their GMT with the white “sand beach” dial, the diver with the gray gradient dial, and their manual pilot watch with small seconds. I like all of them, and never had to contact customer support in any way, shape or form. Unfortunately, my luck ran out on the fourth purchase: the Pelagos clone with a blue dial. Tracking info stopped updating a week ago; so obviously the watch was lost in transit. No problem, just contact San Martin, and they’ll send another one. This is my fourth purchase after all. Trying to get ANY response whatsoever from San Martin is absolutely futile. From the website you are directed to the online chat. However, after multiple messages, I have received exactly ZERO responses. Not a peep. Not even an acknowledgement that I exist. OK, how about an email to their sales department (emails not allowed in these reviews)? Still silence. Apparently, their customer service department is a mirage. Buyer beware.