San Martin Watch Store

Dear friends, Thank you for your feedback and for choosing our products multiple times. We’re glad to hear that you’ve been satisfied with the fast delivery, elegant packaging, and the quality of our tools overall. We sincerely apologize for the issue with your watch. We do offer a replacement policy for defective products, and we’d be happy to assist you with an exchange. Sometimes, ensuring the watch is fully wound can help stabilize its timekeeping, so we appreciate your patience in observing it a little longer. However, if the problem persists, please don’t hesitate to contact us directly at [email protected]. We’ll make sure to resolve this for you promptly. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our brand. Best regards, San Martin Watch team

Dear friends, Thank you for reaching out to us regarding the issue with your San Martin SN0121 watch. We sincerely apologize for the inconvenience caused by the fallen off emblem on the clasp and the frustration you’ve experienced while trying to resolve this matter. Since your order was placed through Shopee, our team has limited access to order details or communication with their sellers. Typically, we handle replacements and after-sales support directly for purchases made through our official store. However, we understand your situation and want to help. If you’re still unable to contact the Shopee seller, please provide us with your order details (e.g., Shopee order number, purchase date) via [email protected]. We’ll do our best to assist you by reaching out to the seller on your behalf or exploring alternative solutions. We value your trust in San Martin and regret that this experience has disappointed you. Your satisfaction is important to us, and we’re committed to making this right. Please don’t hesitate to contact us directly for further assistance. Best regards, San Martin Watch team

Dear friends, I'm very sorry to hear that you were disappointed when you received the plastic watch box instead of the leather one you expected. We truly value your opinion and understand your feelings. The reason we use plastic watch boxes for standard packaging is that they offer better protection for the watch movement during international transportation. They are more resistant to impacts, moisture, and temperature changes, which helps ensure that your precious watch arrives in perfect condition. However, we do appreciate your preference for a leather watch box. To make up for this disappointment, we are more than happy to offer you a leather watch box free of charge. We want you to be completely satisfied with your purchase from us. If you would like to receive the leather watch box, please feel free to contact our sales team at [email protected]. They will assist you in arranging the shipment of the leather box as soon as possible. Once again, we apologize for any inconvenience this may have caused you. We look forward to serving you better in the future and hope that you will continue to enjoy your watch. Best regards, San Martin Watch team