SBLI

We are glad you enjoyed your experience. We appreciate your kind words.

Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced during the application process. We understand how important clear communication and timely updates are, especially when purchasing life insurance. We also understand your concerns regarding the policy effective date and billing timeline. A member of our team will be reaching out directly to review your policy details, discuss available options, and help address any remaining questions or concerns. We appreciate you bringing this to our attention, as feedback like yours helps us continue improving the customer experience.

Thank you for your review. We’re glad to hear our agents were responsive and that your policy conversion process was ultimately smooth and successful. We appreciate your patience throughout the process and your feedback about the timing, it helps us continue improving the experience for our customers. Thank you for choosing SBLI!

We're happy to hear that the process, from the initial call to policy completion, was easy for you. Thank you for your positive feedback and for taking the time to share your experience.

Thank you for your feedback, we’re glad to hear the overall process was straightforward. We appreciate you bringing the reminder email issue to our attention and we'll investigate these notifications. Thank you for choosing SBLI. —SBLI Customer Care Team

Hi Cathleen, We’re sorry to hear about your experience and understand how concerning it can be not to have your policy details yet. While your application was approved at the rate originally quoted, we recognize that the timeline and follow-up did not meet expectations. We appreciate your patience throughout the process. Ross Singmaster from our team will be reaching out to review your rate, answer any questions, and make sure you receive a copy of your policy. In the meantime, you can contact him directly at 781-994-5409 or [email protected]. Thank you for bringing this to our attention, we’re here to help. —SBLI Customer Care Team

We're happy to hear that our representatives made the process easy and informative for you. Thank you for your positive feedback!

We're happy to hear that your application process with us was fast and easy. Thank you for sharing your positive experience; we appreciate your feedback!

Thank you for taking the time to share your experience, we appreciate your feedback. At SBLI of Massachusetts, we aim to make the application process as clear and straightforward as possible. As part of underwriting, we review medical history during the evaluation process. We understand how disappointing this can be. Our intent is never to cause frustration, but to ensure accuracy and fairness in every application. We’d welcome the opportunity to review your experience more closely. Please reach out to us at [email protected] or 800-694-7254 with your details so our team can take a closer look and provide further clarification. Thank you again for your feedback.

Andie, We’re very sorry for your loss and understand how difficult and urgent this situation must be. SBLI of Massachusetts is committed to supporting families with care and responsiveness during moments like these. While we always strive to provide timely assistance, we were unable to identify this experience based on the information provided. That said, we want to help ensure you’re connected to the right place as quickly as possible. If you’re able, please reach our team at [email protected] or 800-694-7254, and we’ll be happy to look into this and assist. Again, our condolences to you and your family during this time.

We're happy to hear that you had a great experience with SBLI! Thank you for sharing your feedback with us.

Thank you for taking the time to share your experience, we appreciate your feedback. At SBLI, we’re committed to making life insurance simple, transparent, and easy to manage, so we’re sorry to hear this wasn’t reflected in your experience. Regarding your rate, your final premium is determined during underwriting, where we review health and medical information. In some cases, this can differ from the initial quote. We’re always here to help walk through the details and answer any questions you may have. Our goal is to make processes as seamless as possible, and we’d like the opportunity to help resolve this for you more easily. You can reach our team at [email protected] or 800-694-7254, and we’ll be happy to assist. Thank you again for your feedback and for choosing SBLI.

We're happy to hear that you were pleased with the rate offered. Thank you for sharing your positive experience with us.

We appreciate your positive feedback!

We're happy to hear that the application process was easy and quick for you. Thank you for sharing your positive experience with us!

We're happy to hear that the application process was easy and convenient. It's great to know our customer service team provided quick and helpful answers. Thank you!

We’re sorry to hear about your experience. SBLI does not send unsolicited spam and takes responsible communication practices seriously. If you received a message that appeared to come from SBLI, we would like the opportunity to look into it and ensure your email address is removed from any communications if needed. Please feel free to contact us directly so we can investigate further. You can reach our team at [email protected] or 800-694-7254, and we’ll be happy to assist. — SBLI Customer Care Team

We appreciate your long-term business and are glad you find our services easy to use. It's great to know that creating policies and making payments is simple, and that our communications are helpful. Thanks for recommending us!

We're glad you enjoyed your experience with our fast, friendly service and helpful team. Thank you for sharing your positive feedback with us!

Thank you for sharing your feedback, Theo. We’re sorry to hear about your frustration regarding your term policy. At the end of many term life policies, coverage may continue on an annually renewable basis unless a request is made to cancel. Policyholders are notified in advance of the end of their level term period and any changes to premium. That said, we would very much like the opportunity to review your specific situation to better understand what occurred. Because we’re unable to locate your information based on this review alone, we encourage you to contact us directly so we can confirm whether you are an SBLI policyholder and look into this for you. Please note that we are not affiliated with SBLI USA. Please don’t hesitate to reach out to us at [email protected] or 800-694-7254, and our team will be happy to assist. — SBLI Customer Care Team