SBLI (sbli.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were professional and nice, the frustration was not with them but the very annoying process of spending a lot of time answering questions I answered already 3 times. Also, I work all day so getting a ton of follow up calls daily is not helpful. I called back when I was free. I almost gave up and terminated the application at one point out of frustration. Also no one had access to my account showing I am already a solid customer.
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage.
Why should we be charged extra because SBLI made a mistake. Honor what you quote.
Additionally, I called to speak with someone about the discrepancy and never received a call back.
Reply from SBLI2026-07-31
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is when a premium differs from an initial quote.
We reviewed your concerns with our team and understand there was additional information provided during the application process that affected the final premium. We know this can be disappointing, and we strive to communicate any changes as clearly as possible throughout the process.
We appreciate your feedback and would welcome the opportunity to answer any remaining questions or discuss your experience further. Please contact our Customer Care team at 800-694-7254 or email [email protected], and we'll be happy to assist.
J
John · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
Dan Smith was great
Dan Smith was great - new policy to replace an older one. Process was simple, well communicated and done quickly - very happy
Reply from SBLI2026-07-30
We're so happy to hear that replacing your policy was a simple, well-communicated, and quick process for you. Thank you for sharing your positive experience!
B
Barbara · 1 review · Verified · Experienced 2026-07-17 ·
★★★★★
Chris Hudson was extremely helpful…
Chris Hudson was extremely helpful during this process. He would return calls immediately, answered my questions, and was immensely helpful. The nurse representative, Sheila, was efficient, kind, and very professional.
Reply from SBLI2026-07-30
We're so glad to hear about your positive experience with our team members. It's wonderful to know that their helpfulness and professionalism made a difference for you. Thank you for sharing your kind words.
The agent was very pleasant from the onset, therefore i decided to proceed with the process. She answered my emails timely and took the time to ensure the errors on the policy were corrected.
Reply from SBLI2026-07-27
We are so pleased to hear about your positive experience with our team. We always strive to provide excellent service and ensure all policy details are accurate. Thank you for sharing your kind words!
The process was straightforward from start to finish. Any questions I had were answered promptly. It made buying life insurance easier than I thought.
Reply from SBLI2026-07-23
We are so glad to hear that our process was straightforward and that we could make buying life insurance easier for you. We appreciate your kind words!
S
Stephen · 2 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
I have had SBLI for quite awhile
I have had SBLI for quite awhile. I contacted them as my 30yr term policy is coming up on expiration. It was a very easy process via phone and then an exam.
Reply from SBLI2026-07-23
We're so happy to hear that your experience with us, especially regarding your term policy, was easy and positive. We appreciate you sharing your feedback!
We are so pleased to hear that our team provided you with a kind and professional experience. We truly appreciate your feedback!
H
Hal Dolan · 3 reviews · Verified · Experienced 2026-07-03 ·
★★★★★
It took 3 months to get approved. That was a long time.
It took 3 months to get approved. I thought that was kind of long
Reply from SBLI2026-07-20
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention.
After reviewing your application, we can confirm your policy was issued and is in premium status. It appears there was information that was required to be reviewed during the underwriting process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
Our Customer Service team is available by email at [email protected] or call 800-694-7254 and we'd be happy to assist with any questions.
Thank you for your review! We're glad to hear you had a positive experience and found our team to be professional. We appreciate your feedback and thank you for choosing SBLI.
B
Brian · 2 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
My financial advisor suggested SBLI for…
My financial advisor recommended SBLI for my personal life insurance needs, and I'm very glad I took that advice. The entire process was simple, straightforward, and completed in just one month from application to approval.
The professionalism and responsiveness of the SBLI team were a breath of fresh air, especially after I had withdrawn a previous application with Banner Life. That experience was filled with delays, repeated requests for information, and having to answer the same questions multiple times, which became very frustrating.
Choosing SBLI was the right decision, and I couldn't be happier with my experience. I'll definitely be sharing my positive feedback with my financial advisor and would highly recommend SBLI to anyone looking for a smooth, professional life insurance application process.
Reply from SBLI2026-07-13
We are so pleased to hear that your financial advisor's recommendation led you to such a positive experience with us. It's wonderful to know that our application process was simple, straightforward, and completed efficiently for your personal life insurance needs. We truly value your kind words about our team's professionalism and responsiveness, especially after your previous frustrating experience elsewhere. We are delighted that choosing us was the right decision and that you are happy with your experience. Thank you for sharing your positive feedback and for highly recommending our services.
M
Mark · 1 review · Verified · Experienced 2026-06-27 ·
★★★★★
when I chose to purchase more life…
when I chose to purchase more life insurance coverage on June 15,2026 and I was given all the information through advertisements sent to my home explaining the extra coverage that was provided to me and the extra cost. To apply for this coverage was easy and quick. It was a very pleasurable experience.
Reply from SBLI2026-07-13
We are so pleased to hear that our advertisements provided clear information about the extra coverage and costs, and that the application process was easy and quick for you. We truly appreciate your positive feedback and are glad we could make this a pleasurable experience.
