SBLI (sbli.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Everyone I had contact with was polite , professional , and were clear about what they were asking me.
We're glad to hear you had a positive experience with our team. Thank you for sharing.
Representative Melanie Talley Is very informative
We are so happy to hear that our representative was very informative. We appreciate your positive feedback!
Personal attention by our sales rep, listend to our needs and was very caring and communicative. SBLI made it easy to update our life insurance.
We're so glad to hear our sales representative provided such caring and communicative personal attention. It's wonderful that we made updating your life insurance easy. Thank you for your kind words!
My experience was great because is reasonable and good coverage for me and my family.
We're so happy to hear that our coverage meets your family's needs and provides great value. Thank you for your wonderful feedback!
Quick and easy process for life insurance that didn’t break the bank.
We're so glad you found our life insurance process both quick and affordable! Thank you for sharing your positive experience.
The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
We appreciate your feedback regarding the application process. We're glad our customer service was helpful.
From opening conversation to the finish your team made the process work.
We are so glad our team made the process work smoothly for you. Thank you for your kind words.
The process was so painless and the representative I spoke with was amazing. Didn’t try to up sell, straightforward and kind. It went quick and they are much better priced than other companies.
We are so happy to hear that your experience was painless and efficient. We appreciate your kind words about our representative and pricing. Thank you for this wonderful feedback!
The nurse you sent did not give me all of my information. I did not receive the code to ckeck my yest results. I am dissapointed in that.
We apologize for the frustration you experienced during your insurance examination. Our expectation is that applicants receive clear information regarding all aspects of the examination process, including how to obtain copies of any laboratory results generated as part of the underwriting process. We have shared your feedback with our examination vendor and requested that they review this matter with the examiner involved. We expect our vendors and their representatives to provide applicants with accurate and complete information and to deliver a positive customer experience. Please note that we have mailed you a copy directly of your laboratory results. We thank you for applying to SBLI.
As a Former leader with SBLi helping people nationwide as a seasoned professional Insurance advisor for over 30 years I can testify SBLI has a great reputation and exceptional Product line to help protect Families and highly recommend this Insurance Company Nationwide! To get a policy with SBLi is the best decision for an individual whether your 18 yrs old to 75 I Highly recommend this company to protect your loved ones !
Thank you for your kind words and for sharing your experience with SBLI. We truly appreciate your recognition of our commitment to helping individuals and families protect what matters most. It's especially meaningful to hear feedback from someone with extensive experience in the insurance industry. Thank you for your support and recommendation.
On June 8, 2026 SBLI Insurance Agent Jeffrey Taylor authorized an automatic premium withdrawal from my Bank account without my approval. I never authorized the withdrawal. I was never given an insurance policy. I did not receive an insurance policy to review. I never signed an insurance policy. On June 4, 2026, SBLI Insurance Agent Jeffrey Taylor called to tell me that a $300,000/10 yr term life insurance policy I applied for was approved by SBLI Underwriters. SBLI Insurance Agent Jeffrey Taylor lied to me. I was only approved for $250,000/ten yr term. SBLI Insurance Agent Jeffrey Taylor told me I had a 10 day window to accept the Policy. SBLI Insurance Agent Jeffrey Taylor took it upon himself to approve the policy for me and submit the automatic withdrawal from my bank. He never gave me the 10 day window to accept the policy. I will seek Legal action against the SBLI Insurance Company and Insurance Agent Jeffrey Taylor. ----To the AMERICAN PUBLIC: BEWARE of the SBLI Insurance Company and its Insurance Agents. DO NOT give them your SS #, Bank Routing # and Bank account #. I never thought SBLI was capable of doing this to anyone. I had complete faith/trust in them. SBLI Insurance Agent Jeffrey Taylor needs to be investigated and fired. Juan Rodriguez Department of Homeland Security U.S. Customs and Border Protection
Mr. Rodriguez, We take concerns regarding policy issuance and premium payments seriously. Consequently, we promptly contacted you and processed your requested policy surrender with a full refund of all premium payments. A refund check was issued and mailed to you. We understand that you also referenced transaction fees. If you would like reimbursement for those fees, please continue working directly with our team and provide the applicable details so that we may review them. We strive to provide a positive experience for every customer, and we regret that your experience did not meet those expectations. If you have any additional questions, please continue working directly with our team so we can assist you further. Sincerely, SBLI Customer Service
Very easy process
Thank you for sharing your feedback! Happy to hear it was an easy process.
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance. We would highly recommend Jack for anyone’s life insurance needs. Sincerely, Eric and Jennifer Bottesini
We are so pleased to hear about your positive experience and appreciate you sharing your kind words. We are glad we could provide helpful guidance.
Thank you for sharing your feedback! Happy to hear the process was quick for you.
Quick and easy application taken over the phone. Although I needed a medical examination, it was done very quickly and very professionally. I had a complicated orthopaedic medical history which entailed review by underwriters, however I was still issued a preferred plus rating from SB LI and I’m very pleased with the rate.
We're so glad to hear about your positive experience with our application process and medical examination. Thank you for sharing your satisfaction!
Generally OK to deal with, however I tried to login today to pay my premium and the customer login portal presented a "Page Unavailable" message. I chatted with support, and sure enough, they're aware of it and "working on it". I asked if their customers would be notified when the problem was resolved and was told definitively that we would not be. Essentially, "try again later" and "it should be back up tomorrow". Why is it so hard to notify your customers of a service outage or its restoration?
Thank you for your feedback. We’re glad to hear your overall experience has been positive, though we understand your frustration. Our customer portal is currently undergoing scheduled maintenance as we work to improve the experience and reliability of our systems. We apologize for the inconvenience and appreciate your patience while this work is being completed. In the meantime, our Customer Service team is available by email at [email protected] or call 800-694-7254 and we'd be happy to assist with premium payments or account questions.
Great prices, good service. But the underwriting process is aggravating probably like all their competitors. (Why is the insurance industry not reforming like all other industries?)
Thank you for your feedback and for recognizing our competitive pricing and service. We understand the underwriting process can sometimes feel lengthy or frustrating, and we appreciate your patience as we work to gather the information needed to make the best decisions for our customers. Your perspective is valuable, and we’ll be sure to share it with our team as we continue looking for ways to improve the experience.
Can't get a live human. Have requested several call backs from their auto-attendant to no avail. Chat not working on their website. Wondering if money is getting tight...
Thank you for taking the time to share your experience. We take this feedback seriously. We’d like the opportunity to look into this further, but we’re unable to identify your account based on the information provided in the review. Please email us at [email protected] or call 800-694-7254 with your details so our team can take a closer look and provide further clarification.
John was very helpful navigating the changeover to our new policy.
We're happy to hear our team provided such helpful support during your policy changeover. Thank you for your kind words!
Awesome experience, completed in a time manner, set up and online portal completed and it is great to know I am insured
We are so glad to hear you had an awesome experience and appreciate your positive feedback!
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