SchengenFlightReservationVisa.com

Hi Saurabh, Thank you for your message. Please note that airline system–generated reservations cannot be amended, and they are issued in the airline’s standard format. If you prefer a different format, please reply to this same email thread and we will be happy to generate an alternative version from another airline system, where available. We always aim to remain flexible and supportive for our valued customers. We continuously do our best to assist customers and fulfill service requirements and commitments within the stated timeframe. We sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and hope to serve you better going forward. Warm regards, Ryan Mitchell Customer Support Team SFRV Travels

Hi, Thank you for sharing your feedback, and we’re sorry for the frustration this caused. We understand your point completely: in South Africa, “JHB” is commonly used for Johannesburg, and it’s reasonable that you would enter the abbreviation you’re familiar with, especially if you don’t work with airline or IATA/airport codes. We also regret that you felt dismissed when you tried to explain the situation. That’s not the experience we want any customer to have. To clarify, airline and reservation systems generally recognize destinations using IATA airport codes (for Johannesburg, that would be JNB). When a non-standard abbreviation is entered, the system may not be able to generate the reservation correctly without manual correction or reprocessing. That said, we agree our communication should have been clearer, and we should have guided you more supportively rather than leaving you feeling unheard. We’re taking this feedback seriously and are already working on improving our booking instructions and validation prompts (including clearer guidance on airport codes vs. local abbreviations) to prevent this from happening again. If you’re willing, please contact us at support email/phone with your order details so we can review what happened and see what we can do to assist further. Kind regards, Ryan Mitchell Customer Support Team SFRV Travels

Hi, thank you so much for your 5-star review and for describing our service as “excellent and reliable.” We’re delighted to know you had such a positive experience with SFRV Travels, and we truly appreciate you taking the time to share it. We look forward to helping you with your future travel plans. Warm regards, Ryan Mitchell Customer Support Team SFRV Travels

Hi Aidan, thank you for taking the time to share the details of your experience. We’re genuinely sorry to hear that your visa application was refused and that this caused you inconvenience and financial loss. To clarify our service: the flight and hotel documents we provide are reservation confirmations issued through airline/hotel reservation systems and are intended to demonstrate proposed travel plans for visa application purposes. They are not “fully paid tickets” or hotel vouchers, and they do not include airline/hotel payment receipts unless the customer specifically requests and purchases fully paid, refundable bookings (where available). Many applicants use confirmed reservations successfully; however, visa decisions are made solely by the embassy/consulate and can depend on multiple factors beyond flight and hotel documents. Regarding the message sent during your appointment, our representative confirmed that your reservations were confirmed/active in the reservation system at that time. This confirmation relates to the validity of the reservation itself, not a guarantee that an embassy will accept reservations in place of paid tickets or that a visa will be granted. On reimbursement: we understand why you requested compensation. However, third-party costs such as visa fees, travel to the appointment, and photos are paid to external providers and are outside our control. For that reason, we cannot reimburse those expenses. Where applicable, we review each case for any refund eligibility under our service terms. We would still like to look into your order carefully and see if there is any way we can assist going forward (including providing updated documentation, if needed, in line with your next application requirements). Please contact us through your original order email with your booking/reference number so our team can review the complete file. Thank you again for the feedback. e take it seriously and will use it to improve how we explain the difference between confirmed reservations and fully paid bookings with receipts, especially for applicants whose visa centre/embassy explicitly requires proof of payment. Warm regards, Ryan Mitchell Customer Support Team SFRV Travels