Thank you for your feedback. We understand your disappointment that the order did not arrive before the end of the school year. While our timelines are estimates, factors outside our control—such as high demand during our peak season can occasionally impact delivery dates.
We also regret that your experience when seeking an update did not meet expectations. We take pride in our customer support and are sorry we fell short in this instance. Your feedback is valuable and we appreciate you giving School Mate the opportunity to be part of your project.
While our company does offer other fundraising products, the Classroom Books are separate and are not offered or advertised as a fundraiser.
School Mate® is privately owned and supported by a team of employees dedicated to delivering quality work. Even during peak season and on challenging projects, we strive to perform at our highest level, including completing and delivering books more than a week ahead of schedule. We regret that this did not meet your expectations. We remain committed to quality, clear communication, and a pleasant customer experience.
Thank you for your feedback! We’re glad to hear you were pleased with the quality of your books. While our production dates are estimates, we understand that you relied on the timeline provided when planning your project, and we regret any inconvenience this caused. We aim to meet all estimated ship dates; however, during peak seasons, some orders may ship a few days later than expected, as was the case here. We’re unable to offer expedited shipping due to cost constraints, but we remain committed to producing and fulfilling orders as efficiently and reliably as possible. We truly appreciate the opportunity to be part of your project and hope to work with you again in the future.
Thank you for your feedback. We sincerely apologize that your books did not arrive in the condition you expected.
While we try to meet our estimated production times, heavy seasonal demand can sometimes create a delay. More importantly, the bent corners of the books is something we definitely want to address, so thank you for bringing it to our attention.
A member of our team will be reaching out to you shortly to learn more about the damage and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to address your concerns.
Thank you for your feedback. We're glad to hear that you found the process easy and that you were pleased with the quality of your books, and we hope they are enjoyed! We apologize that your shipment took longer than expected. We strive to keep our production schedule on time as we understand how important timely delivery is. Unfortunately, orders can fall a few days behind during our peak season as in the case with your books. We continually work to meet our production timelines as closely as possible even during the busiest of times.
Thank you for taking the time to share your experience. We're happy to hear that you were pleased with the finished books and found the ordering process straight-forward.
We apologize that your order took longer to arrive than anticipated. We understand how important it is to receive your books on time, especially projects with specific deadlines. We strive to keep our production schedule on time.
Unfortunately, orders can fall a few days behind during our peak season as in the case with your order. We continually work to meet our production timelines as closely as possible even during the busiest of times.
Your feedback is valuable, and we thank you for choosing School Mate!
