Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.
Fraudulent company, refused to email me a return label due to the red light wrap not being big enough to use for the body and too big to actually wrap around abs as intended. I finally threatened to leave a bad review & they sent me the return label, but made sure I didn't receive it in time to mail back in the 30 days from purchase date, not received date policy. I mailed everything back in unopened, perfect condition packaging. It's been several months & they are still fighting my credit card company even though they received the product back in brand new condition in original packaging 31 days after I bought it... because they refused to email me a return label. Months & still refusing to refund me. Horrible company based out of China!
I bought the infrared cap for my hair 2 years ago. It stopped working a couple of months ago and I didn't get in touch with the company because I just lost my mom and my dad and I had a lot going on in my life. I finally got around to sending them an email and the response was I was 7 days after the warranty and they wouldn't do anything. I couldn't believe it. I would never give this company a referral ever. How can you do business like this? I was so upset. I called three times and nobody called me back. I will never ever recommend this product to anybody. All I wanted was my head cap to work This is my first negative review I ever wrote.Im very upset about this
Roseann Labonte
So the company got back to me and offered 15% off discount I was. Insulted.Would never give this company business. I was days off with the warranty because I had personal problems and didn't call sooner The cap working months before that
Scienlodic 回复2025-12-23
Dear Roseann,
We are truly sorry to hear about your experience, and first and foremost, we are deeply sorry for your loss. Losing both parents is incredibly difficult, and we completely understand that reaching out about a product would not be a priority during such a time.
We sincerely apologize if our previous response and the lack of follow-up calls caused you additional frustration. That is not the experience we want any customer to have, and we appreciate you taking the time to share your feedback.
Please know that we do want to help resolve this issue. We kindly invite you to contact us directly at [email protected]
, and our support team will personally review your case and work with you to find a solution.
Your experience matters to us, and we truly hope we have the opportunity to make things right.
Warm regards,
Scienlodic Support Team
The company pretends to be in the USA but its not. That is the reason why their shipping takes 2 to 3 weeks. They answer your email, night time in the US which is day time in China. Chinese characters all of a sudden appeared in the email thread. Also, they DO NOT have a phone number for customer service. Its very fishy. They also create their own positive reviews online.
Scienlodic is not based here in the USA as they try to impress. Their website is deceptive.
Scienlodic 回复2025-05-22
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet expectations and we’d like to clarify a few points.
Scienlodic is an international brand. While we do have warehouses and fulfillment partners in the U.S., some products—especially when certain models or colors are temporarily out of stock—are shipped directly from our factory to ensure your order is fulfilled as quickly as possible. We understand shipping delays can be frustrating, and we always aim to keep customers informed.
Our customer service team responds 5 days a week, and we do our best to reply as quickly as possible regardless of time zone. While we currently provide support via email in order to track and resolve issues efficiently, we are actively exploring additional channels like phone and chat.
As for reviews, we take authenticity very seriously. We do not create or purchase fake reviews. All feedback published on our website and third-party platforms comes from real customers who voluntarily share their experience.
We genuinely care about our customers and are always willing to help. If you have any unresolved concerns or would like further assistance, please contact our customer service team directly at [email protected]. We’d be happy to help make things right.
Sincerely,
Scienlodic Customer Care Team
NY USA - Excellent customer service, response time is immediate, HIGH QUALITY PRODUCT, well built, finely crafted, much better than many "others" ive tried in the marketplace. Highly recommended. On time delivery and very satisfied with this purchase.
Advertised by “Retexes” on FB as a Cold Laser Therapy device for the shoulder. Delivered in a Scienlogic box, Red Light Therapy, not Cold Laser device! So false advertising. The shoulder harness straps would not hold the device in place, the Velcro type straps kept detaching. So asked for full refund and return.
Scienlodic 回复2024-12-26
We truly value each and every customer, as well as the feedback we receive.
To assist you further, could you please provide your order number? You can also reach us via email at [email protected], or feel free to leave your contact details, and we'll promptly follow up.
We would like to clarify that there are unauthorized sellers in the market who may be misrepresenting our products. We do not authorize any third-party vendors, such as "Retexes" on Facebook, to sell our products. Maybe you purchased from a source outside of our official channels.
Thank you for your understanding.
They're always very responsive. Whenever I have an issue, they reply quickly and resolve it. I've been a satisfied SciContour body pad plus customer for years.
12/03/24 UPDATE: Scienlodic replaced my faulty device only for this one also to stop working in less than 30 days. I had even purchased an additional one as a back up. I was very excited to purchase this product; however, they don't seem to last long. I've emailed the company again as there is a 60 warranty.
I purchased the Scienlodic Red Light Cap through Amazon in September 2023. I used it according to verbal instructions provided by a Scienlodic representative for 6 months without any improvements to my hair. If anything, my hair is thinner. I wanted to leave a review on Amazon, but the product is no longer available there. I checked the Scienlodic web site and a product which appears to have the same specifications is listed as SciVive Hair+ Classic. It sells for $289 vs the $139.99 price I paid on Amazon. If you purchased this cap I wish the best for you. Unfortunately, I can't give you any encouragement.
We have not received all items. We have reached out. We were told there was a notification sent to us about a delay. I have researched, but never received anything. Can not give a review on product as of now. I do not know if the product works as of yet. No contact phone number. Only correspondence has been by email. Could not give a time frame on when we will receive the stand.
It only arrived two days ago and have not tasted yet, however with packaging, how it looks visually and the information brochures which came with It, I am satisfied. Fingers crossed for the future, I hope I will have good results and the cap lasts very long.
I had been really enjoying my body pad. Unfortunately, some of the bulbs had burned out after having it a short time. I reached out to customer service, and Bonnie responded immediately and sent me a new one. It is rare to see such great Customer service like this anymore. I am excited to receive my new one and continue to enjoy the body pad! Thank you, Bonnie!
Originally the electrical connection was faulty and the company sent both a new pad and electrical components. My husband was dealing with Bonnie on that issue, and once it was resolved I had several questions. I found the instrucrions very vague, and Bonnie answered promptly and with clarity
I’ve only been using the pad for about two weeks consistantly and will be happy to comment in the coming weeks after recognizing improvements.
After I purchased my Scienlodic red light therapy slippers I sent an email with questions I had about the different phases of therapy for particular issue.
I received An email back in a timely manner that answered all my questions.
And yet again, I sent a second email about a malfunction in one of the slippers.
I immediately received an email from
Scienlodic Stating they will be happy to send a replacement.
Scienlodic 回复2024-11-22
Thank you so much for sharing your experience! We're thrilled to hear that our customer service team was able to promptly assist you with your questions and provide a replacement for your slippers. We always aim to make sure our customers are fully supported, and it's great to know that we were able to meet your expectations. If you ever need anything else, feel free to reach out— we’re here to help!
I am 36 and a very athletic active person.I was diagnosed with Osteoarthritis and have had two previous back surgeries.My red light therapy pad has truly changed my way of life.I use the pad in the evenings while I am laying down reading before bed or even during the day while I have to be on the computer. I love how I can lay it flat to stretch across my spine and also on other areas of the body for I feel it has helped tremendously with circulation and the many aches I use to have due to auto immune problems.I travel often and its so easy to pack and helps me have an all around better sleep! I cant live without this thing.
Scienlodic 回复2024-11-22
Thank you so much for sharing your incredible experience! We're so happy to hear that the red light therapy pad has made such a positive impact on your life, especially with managing osteoarthritis and improving circulation. It’s great that it’s easy to use whether you’re at home or traveling, and that it’s helping you sleep better too. We truly appreciate you choosing our product, and we’re here for any future support you may need! Keep enjoying your therapy!
Wellmedr
The Match Guy
Kissdonttell
Highfivetasks
Bubble Poi
Tryblushe
Sagevell