Scout & Nimble

Hello David, thank you for your valued feedback. It is very much appreciated. I apologize for the confusion on the labels and delay from Ava in getting back to you. She was out sick on Monday, so that may have been the reason for the delay. However, I am glad to see that Claire was able to step in and help get this resolved for you. If there is anything else that is needed please do email our support email at [email protected]

We appreciate you taking the time to share your feedback about the Isador dining table. We understand your disappointment with the splitting that has occurred. As we discussed, all solid wood furniture naturally expands and contracts in response to humidity and temperature changes, and this can result in splitting over time—particularly after several years of use. This is a characteristic of natural wood, and not a manufacturing defect. We have filed and claim and shared your photos with the manufacturer and they have denied the claim on the item and are stating the same information regarding it being a natural split in the wood due to changes in humidity levels within your home over a 3.5 year period of time. Our warranty period aligns with industry standards, and at 3.5 years of use, your table is outside this coverage period. That said, we're here to help. We'd be glad to connect you with repair options or provide additional care guidance to help extend the life of your table, as I am fairly a certain a repair technician would be able to address the splitting wood that you shared with us. If you'd like to explore these options, please contact our customer service team directly. We value your business and want to ensure you have the best possible experience with our products.

Hello Nancy, thank you for your feedback. It is very much appreciated. In looking at the tracking on your order it does look like your order was delivered within 5 business days of your order being placed. I apologize if there was any inconvenience with that shipping timeframe. I'm going to request that one of our Customer Care Specialists reach out to you to discuss this in more detail to see how we can better display our shipping timeframes. Thank you again for being a valued customer and for your feedback.

Thank you for your feedback! We looked into your order and want to provide some insight. Your order was placed on November 29th and shipped promptly on December 3rd, with a tracking email sent that same day to the email used at checkout. We have also sent you an email this morning with that same tracking information in case it was filtered out of your inbox. Please feel free to reach out to us at [email protected] or (833) 857-2062 if we can provide any further clarification! Scout & Nimble

Thank you so much for the wonderful review! We’re thrilled to hear the ordering process was smooth and that the item description was helpful. If you ever need anything or have questions as you shop, we’re always here to help! Scout & Nimble 💛

Thank you so much for your kind review! I’m really glad we were able to get those replacement chairs out to you quickly, especially before the holidays! Scout & Nimble 💜

Thank you so much for taking the time to share this! We’re thrilled to hear you’re loving your new stools, and I’m glad our team was able to get that replacement taken care of quickly for you. We always try to make the process as easy as possible, and it means a lot to know that was the case with your order! Scout & Nimble 💗

Thank you so much for your kind words! We’re so glad to hear that Hayley was able to assist quickly and make sure everything was taken care of. It’s wonderful to know you love your console and can continue enjoying it for years to come! Scout & Nimble 💖

We’re so happy to hear this! Our team always aims to make things right as quickly and smoothly as possible. Thank you for taking the time to share your experience. It means so much to us! Scout & Nimble 💛

We’re sorry to hear you feel disappointed by your experience. Our team was in touch throughout your claim process, and a replacement part was sent promptly after confirmation from our supplier. While the incorrect part was an unfortunate error from the manufacturer, we placed a new replacement order immediately and have continued to monitor the shipment to ensure it arrives in perfect condition. We always aim to make things right as quickly as possible and truly regret if this caused frustration for you. We appreciate your feedback! Scout & Nimble

Thank you so much for your kind words, Amy! We’re thrilled to hear our team was able to step in quickly and make things right. We truly appreciate you recognizing the effort; it means so much to us! We hope you think of us for any future house needs. Scout & Nimble 💛

Thank you so much, Ellen! We truly appreciate your kind words and are so glad you had a great experience with our team. Scout & Nimble 💜

We’re so glad to hear that! Making the return process smooth and simple is always our goal. Thank you for sharing your experience! Scout & Nimble 💖

We’re so happy to hear that you love your new dining chairs! Thank you for sharing your experience and for your kind words about Kileigh. We truly appreciate your support and loyalty! Scout & Nimble 💗

Thank you so much for your kind words! We truly appreciate your patience and understanding throughout the process. We’re so glad our team was able to make things right quickly and ensure you’re happy with your new table. Standing behind our products and customers is what matters most to us — thank you for recognizing that! Scout & Nimble 💛