Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
This isn't a gaming site, it's a dump. Five questions and confirmations before purchase, three after, then they spend half a day thinking about it and refuse to sell you a $30 game. It's just shameful. Leave the internet.
SEAGM 回复2026-01-06
Hello, David. We apologise for the inconvenience you’ve experienced. Our goal is to provide a secure and reliable platform for all transactions, and we regret that your recent purchase did not meet these standards.
To assist you further, please provide your order details and contact our support team directly at [email protected], so they can review your case and help resolve the issue.
I love buying vouchers in your platform but your KYC was too strict. I don't want to be asked personally about my interests in life. I feel invaded. Surely, people buy vouchers because they need it. I'll be moving to another website to buy vouchers.
SEAGM 回复2026-01-03
Hi, Mitch. We’re sorry to hear about your experience and truly appreciate you sharing your concerns.
We understand that the identity verification (KYC) process can feel intrusive, and we regret if it made you uncomfortable. Please know that this process is implemented to comply with regulatory requirements and to protect both our users and the platform from fraud and unauthorised activities. The information requested is strictly for verification and security purposes only.
That said, we value your feedback and will continue reviewing our processes to ensure they remain as respectful and streamlined as possible. If you’d like us to review your case further or clarify any part of the verification process, you’re welcome to reach out to our support team at [email protected]
You can also find more details about our identity verification here:
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Thank you for your past support, and we’re sorry to see you go. We hope to have the opportunity to serve you better in the future.
Please be aware that some orders will need a verification ID / passport
SEAGM 回复2025-12-30
Hello, Konstantin. Thank you for your feedback. Please note that some orders may require identity verification using an ID or passport. You can find more information here: https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Any fees applied are collected by the payment service provider and are beyond our control.
If you need further assistance, please submit an email to [email protected], and our team will be happy to assist you.
Thank you for your understanding and for choosing SEAGM.
I bought 300+25 UC but the UC I bought is 52020530632 and I can't log in with this ID. Please help me.
Card No:PUBG300+25UC-13870510 PIN:LJ4sVH7B2F2e39Ha36
SEAGM 回复2025-12-30
Hello, Есүхэй. We’re sorry to hear about the trouble you’re experiencing. For your own security, we kindly advise removing the card number and PIN details from this public review, as sharing such information may lead to unauthorised use.
Please note that SEAGM is not responsible for any losses resulting from the public disclosure of code details.
To assist you further, we encourage you to contact our LiveChat support, where our team will be happy to review your order and guide you accordingly. Thank you for your understanding, and we look forward to assisting you.
Hello, i've ordered from this website MANY times and most of my vouches was invalid. Or someone has used it already when I never have. My order is: C88989737 and it said its invalid after not using it for about 3 hours
SEAGM 回复2025-12-30
Hello, Nsnsjs Nahajs. We’re sorry to hear about your experience and understand your concern. This is certainly not the standard of service we strive to provide.
To assist you further, please contact our LiveChat support with your order number so our team can guide you through the reporting process. We will ensure this matter is thoroughly investigated.
Thank you for bringing this to our attention. We look forward to resolving this for you as soon as possible.
i been using SEAGM for years but lost my main account due to mail and number issue i cant recover it told support on 2nd account but im getting asked for KYC ?why im getting ask for this ?its not a bank or anything like related to asking me kyc ?i don't feel safe providing it to the site
SEAGM 回复2025-12-24
Hello, Taha Tariq. We’re sorry to hear about your experience and understand your concerns.
To assist you further, we kindly request that you contact our support team at [email protected] using your registered email address and provide the relevant account details. Our team will review your case carefully and see how we can best assist you.
Please be assured that any information shared is handled in accordance with our security and privacy standards. Thank you for your long-term support and for giving us the opportunity to look into this matter.
Hello, Yazep. We apologise for the inconvenience experienced. Some transaction limitations are determined by system and payment provider requirements and are not adjustable on our end.
Thank you for sharing your feedback.
Hello, Digamber Rai. Thank you for your patience. After checking, we can confirm that your order has been completed.
Please note that during periods of high order traffic, processing times may be slightly longer than usual due to increased queue volume. We appreciate your understanding, and our support team is always available via LiveChat, should you need further assistance.
Scammers. I read all info about my pop up on their website (fake info) and pop up 500 TW for Aion 2.
So, when I tried to use this code at payment page it requires a native Taiwan account with verified taiwan phone number which wasn't mention on seagm website:
Step 1: Purchase MyCard Taiwan Points at SEAGM
Visit SEAGM.com and navigate to the MyCard Taiwan product page
Select your desired MyCard denomination
Add to cart and proceed to checkout
Choose your preferred payment method
Complete the payment process
Step 2: Retrieve Your MyCard Code
After completing your purchase, go to "My Cards" section in your SEAGM account to retrieve your MyCard serial number and password.
Step 3: Redeem MyCard for Aion 2
Go to the Aion 2 TW Official top-up website, log in to your game account.
Select the top-up product and choose your character's server. After confirming the details, click "Purchase" (or "Buy").
Select "MyCard Points Card" (or "MyCard Prepaid Card").
After confirming that the order information is correct, fill in your email address and click "Pay" (or "Proceed to Payment").
Enter the card number and password, then click "Confirm" (or "Submit").
Your Quna will be credited to your Aion 2 account instantly
So, system was rejected my order, I've contacted seagm's support and they gave me a google form for requesting "refund". After 2 days I receive email without any contact ability and answer, they ignored the issue and said like your redeem code is fine!
More stupid liars I have never met. So, they just stole my money and hide.
SEAGM 回复2025-12-18
Hello, Nika. We’re sorry to hear about your experience and understand your concerns. Upon checking, we can confirm that the MyCard Taiwan code you purchased is valid for use. Please note that regional restrictions, such as requiring a verified Taiwan account and phone number, are set by the game publisher.
As stated on our product page, this product is only compatible with a verified Taiwan account. We recommend reaching out to the top-up website support team for further guidance on redeeming the code. Our team is also available via LiveChat to assist if you have any questions.
Thank you for your understanding.
Hello, Erza. Thank you for sharing your feedback. We would like to clarify that Atome payment is currently not supported for Maxis Prepaid products. This limitation is determined by Atome’s payment policy and is beyond our control.
We apologise for any inconvenience this may have caused. Please consider using an alternative payment method to complete your purchase. Should you require further assistance, our customer support team will be glad to help.
Thank you for your understanding.
Customer service lied to me
I bought two codes and only one of them worked. I reported the problem to customer service, the follow up report insisted that it's valid when it's clearly not working. I'm willing to share the pin code and serial number with anyone who asks it's really upfront NOT valid (isn't used at all) order number is
C88222084
SEAGM 回复2025-12-16
Hello Amasi, thank you for your feedback.
We would like to inform you that the issue regarding order C88222084 has now been successfully resolved. Our team has completed the verification process, and the resolution details have been sent to you via email.
We sincerely apologise for the inconvenience caused and appreciate your patience and cooperation throughout the process. Should you require any further assistance, please feel free to contact us again via LiveChat. We are always here to help.
If everything is now satisfactory, we would truly appreciate it if you could consider updating your review to reflect the resolution. Thank you for your time and understanding.
idk if these 5 star reviews are even genuine but the experience i had was terrible
At the first they'll ask you to create your account, so far its simple and nothing happens, payment is convenient, once the money is on their side, goodluck getting what you paid for, they'll lock your account and claim "KYC Needed" like okay? where was this kyc requirement when we first create the account, you waited till i paid? And then theyll make you take like 10 pictures of a selfie with you and your id and a note and payment details for whatever reason, did that, theyll tell you to contact customer support for "additional clarification", i use live chat and this person "Cloud" is very odd, Typos and grammar is nonexistent, he'll ask you personal questions about your paypal account and then once you tell him everything and cant find anything else he can use to stall he'll finish it off with:
Your payment proof is incorrect. You're required to resubmit the payment receipt from PayPal in full.
As for now ive submitted the receipt again and no reponse, dont buy from here, g2a will be your best bet
SEAGM 回复2025-12-12
Hello, Notdreamy. We’re sorry to hear about your experience, and we understand your frustration.
Our verification (KYC) is only triggered when the system detects irregular or high-risk activity during a purchase. It isn’t required at account creation because not all users need it unless a transaction requires additional security checks. This process is in place to protect both your account and your transactions.
For more information, you may refer to our verification guide here:
https://help.seagm.com/hc/en-us/articles/13705937977113
We also apologise if the communication you received felt unclear. Your feedback will be shared with our team to improve our service quality.
To help resolve this matter quickly, please email us at [email protected] with:
[i] Your order number(s)
[ii] The email used for the purchase
Once received, our team will immediately recheck your verification and provide a clear solution.
Thank you for allowing us the opportunity to make this right.
I bought two amazon giftcards for 55USD, only one worked. The other was an invalid code. I shared proof that it's invalid, not used at all (its possible to test) but still haven't heard anything from their refund or got a replacement code
SEAGM 回复2025-12-13
Hello, Amy Syed. We’re sorry to hear about your experience and understand how frustrating this situation must be for you.
We have received your report regarding the Amazon gift card issue, along with the proof you provided. Please be assured that our team is currently reviewing the case, and this process may take a little time to ensure everything is thoroughly checked.
Once the verification is completed, we will contact you directly via email with an update. Please don’t worry. No customer will be left unattended, and all reported issues are carefully reviewed to ensure a fair resolution, whether through a replacement or a refund if a code issue is confirmed.
Thank you for your patience and understanding while we complete our investigation.
I’ve been a loyal SEAGM customer for a long time, and today I tried to log in only to find my account suddenly suspended for no reason. I did absolutely nothing wrong, yet I’m completely locked out. Their live chat support was no help at all they just told me they can’t assist. After this kind of attitude and zero support, I won’t be using their services anymore.
SEAGM 回复2025-12-20
Hello, Marcel. We’re sorry to hear about your experience and understand your frustration.
To assist you further, please contact [email protected]
using your registered email address and include any relevant order details. Our team will review your case accordingly.
Thank you for your understanding.
Hello, Khaled Waled. Thank you for sharing your feedback. We appreciate your suggestion to add Egyptian local payment methods. Expanding our payment options is something we are continually reviewing, and your input helps us understand what our users need.
We’re sorry that the current payment methods did not meet your expectations. Your feedback has been forwarded to our team for consideration in future improvements.
Thank you for taking the time to let us know how we can do better.
the transaction said completed but nothing goes in my account the management of reports is very slow
SEAGM 回复2025-12-03
Hi Carlo, we’re really sorry to hear about your experience. If your transaction shows as completed but nothing has arrived in your account yet, please reach out to us via LiveChat with your order details so we can investigate this for you right away.
We understand how frustrating delays can be, and we’re committed to resolving this quickly. Thank you for giving us the chance to make it right.
Used to be very fast and I have 300+ transaction in my account , now it’s taking too long time for recent transactions. Disappointed
SEAGM 回复2025-12-03
Hello, Aaron Goh. Thank you for sharing your feedback. We sincerely apologise for the delay you experienced. We truly appreciate your continued trust in us and the 300+ transactions you have completed. Your support is valued.
Due to an unusually high volume of orders, processing times have recently been longer than normal. Please be assured that our team is actively working to restore our usual turnaround speed.
We appreciate your patience and understanding. If you need assistance with any specific transaction, please feel free to contact us directly via LiveChat.
Live chat is very good, but the verification process is so bad. For that, I need to take so many pictures... hope it will change more comfortable.
SEAGM 回复2025-12-02
Hello, Porori. Thank you for your feedback. We are pleased to know that our live chat support met your expectations. We also appreciate your comments regarding the verification process. We understand that it can feel demanding, and we are actively working to make it more efficient and user-friendly.
Your input is valuable to us as we continue to improve our services. If you would like to share any additional details, please feel free to contact us directly. Thank you for helping us enhance the customer experience.
It is second time when I buy packs in value over 100$ and I’m not receiving only after a 12h+ hours because you are out of stock. when I bought the pack it was the only one available — the rest were already showing as out of stock. Maybe you could look into this issue, as it’s not a nice experience for your customers. Thank you for your understanding!
SEAGM 回复2025-12-02
Hello, Tigan Alexandru. Thank you for sharing your feedback. We apologise for the frustration you experienced and understand your concerns regarding the delay. After reviewing your case, we can confirm that your order has been completed successfully.
We are also looking into the inventory issue you mentioned to ensure our availability status is accurate and reliable for future purchases. Your feedback is valuable and helps us improve our service.
If you have any further questions or need additional assistance, please feel free to contact us directly. Thank you for your understanding.
Hello, Abhishek Kumar. Thank you for your feedback. We are unable to verify the situation based on the information provided. If you experience any issues related to our service, please contact us directly with your order details at [email protected] so we can assist you.
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