SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
以上内容由商家自行提供，未经平台核实。SEAGM（seagm.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 742 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：52% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 100% 的差评；近 12 个月新增 373 条。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi, Fawad Khan. We’re really sorry to hear that you haven’t received your order. We understand how frustrating that must be. Could you please reach out to us via LiveChat and provide your order number and details? Our support team will review the status immediately and assist you as soon as possible. We appreciate your patience and look forward to resolving this for you promptly.
They ask for KYC when you just buy a gift card, weird. Taking selfie with passport and date written, bank card photo. Very bad experience.
Hi, Sintia. We’re sorry to hear about your experience and truly appreciate you sharing your concerns. We understand that the identity verification (KYC) process can feel intrusive, and we regret if it made you uncomfortable. Please know that this process is implemented to comply with regulatory requirements and to protect both our users and the platform from fraud and unauthorised activities. The information requested is strictly for verification and security purposes only. That said, we value your feedback and will continue reviewing our processes to ensure they remain as respectful and streamlined as possible. If you’d like us to review your case further or clarify any part of the verification process, you’re welcome to reach out to our support team at [email protected] You can also find more details about our identity verification here: https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification Thank you for your past support, and we’re sorry to see you go. We hope to have the opportunity to serve you better in the future.
My order of just 49$ was cancelled after payment and refund takes over 10 working days. Very disappointing experience for a supposed instant top-up service.
Hello, Bien Abug. We understand how frustrating this can be, and we’re sorry for the inconvenience caused. Once a refund is processed on our end, the timeline is determined by the card issuer or payment service provider, which is unfortunately beyond our control. If you need help checking the refund status, our support team will be happy to assist. For more details on refund timelines, please refer to our help article: https://help.seagm.com/hc/en/articles/1506
I’ve made 10 purchases with this company, and on two occasions I did not receive the products I paid for. I discovered that I had entered my player ID incorrectly, off by just one digit. When I contacted customer support to resolve the issue, they offered no assistance whatsoever. They simply cited their terms of service and abruptly closed the chat. I’m now out approximately $15 for a product I paid for but cannot use.
Hello, Eric K. Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience has caused. Unfortunately, once a top-up has been successfully processed, the payment is delivered directly to the game publisher and cannot be reversed or refunded. This limitation is set by the game provider and is beyond our ability to override. As outlined in our Terms of Sale (Section 14), customers are responsible for ensuring that all account details, including the Player ID, are entered correctly before completing a purchase. Once the top-up is completed, changes or reversals are no longer possible. We genuinely appreciate your past support and regret that this situation has left you feeling dissatisfied. Your feedback has been noted, and it helps us improve how we communicate these policies more clearly moving forward.
I bought two subscriptions for my game. They never arrived, and customer support said they'd conduct a review within five days. In fact, 10 days have passed, and customer support said they won't do anything, so I have to wait and the review will now take up to a month. In short: a scam.
Hello, Ste Pham. We’re very sorry to hear about the issue with your Mobile Legends orders and completely understand how frustrating this must be. We are currently investigating the matter with the service provider. If it’s confirmed that the recharge has been failed, we will ensure you receive refund for it. We appreciate your patience and will keep you updated as soon as possible via email. Thank you for bringing this to our attention.
I bought a gift card of a certain country that I'm not in but this is not the first time I do this the gift card not working I go to the support and say gift card not working support start getting smart on me and say you are not in that country I say just give me my 7 dollars back it's not worth it they say no I call my friend in that country he try to activate the gift card and what a surprise it's not working I got back to support and they say you need to go to the other support and file a complaint and wait 1 to 5 days bro it's 7$ not even worth all that (there way of filling complaint is the oldest and worst way I ever seen in my life) why do you even have customers support at that point if they don't do anything Customer support says just talk to Google play store and they will help you bro it's 7$ why it's taking that long it's not like I have 1 million dollar gift card They do everything in there best just to not help you with there bad service Don't buy pls because they will do there best to not help you
Hello, Joshua Wilson. We are sorry to hear about your experience and appreciate you bringing this to our attention. In order for us to investigate the issue and assist you properly, we kindly ask that you provide your order number or any related purchase details. Please email our support team at [email protected] so we can review the case and work toward a resolution. Thank you for giving us the opportunity to assist you.
Scam I bought a gift card and it didn't work they didn't refund me or send another gift card
Hi Isaac, we’re very sorry to hear about your experience. We take issues like this seriously and would like to help resolve it. Please share your order details directly with our LiveChat support team so we can review your case and assist with a refund if applicable. Your satisfaction is important to us, and we look forward to resolving this issue promptly.
Don't try buying from them they don't give refund if you buy anything in accident and bad support not worth it
Hi Poh, we’re very sorry to hear about your experience. We take issues like this seriously and would like to help resolve it. Please share your order details directly with our LiveChat support team so we can review your case and assist with a refund if applicable. Your satisfaction is important to us, and we look forward to resolving this issue promptly.
Bought 60€ rewarble. It needs an kyc verfication for it. There is no note saying that you need to verify yourself in order to receive the voucher before buying. The item is also non refundable and non returnable. The problem is I wanted it quick it didnt even take 2 minutes to buy the item but now im stuck in a verfication process that will atleast take a day and more likely more without having the option to give it back.
Hello, Ali Ali yt mk. We apologise for the inconvenience and understand how frustrating this experience must have been. For security and fraud-prevention reasons, some orders require KYC (Know Your Customer) verification before delivery. While this requirement is stated in our Help Center, we acknowledge that it may not have been clear enough at the time of purchase, and we appreciate you bringing this to our attention: https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification As the verification process was not completed, your order has been fully refunded. Refund processing times depend on the original payment method and can be found here: https://help.seagm.com/hc/en/articles/1506-When-should-I-expect-my-refund We sincerely apologise for the inconvenience caused and will use your feedback to improve transparency for future customers. Thank you for your understanding.
Paynow issue for payment on my steam wallet, even though I paid, it still requests for me to pay
Hello, Alexander. Thank you for your review. We’ve checked your transaction and can confirm that the payment was completed. Please rest assured that your Steam Wallet card is already available. You can retrieve the card PIN by going to “My Cards” or visiting https://www.seagm.com/card/list and entering your SEAGM account login password. If you require any further assistance, please don’t hesitate to contact our support team via LiveChat. We’re always happy to help.
They use to have option to pay with NOk but overnight they change it to force you pay euro so you loose money in transactions,so you see a price ,pay a different price and you might not receive your product.
Hello, Stefan Raileanu. We’re sorry to hear about your experience and appreciate your feedback. Prices are displayed clearly on the final checkout page. Any difference between the displayed price and the final charged amount may be due to currency conversion or additional fees applied by the selected payment service provider or the customer’s bank. These fees are not set or controlled by us. To ensure everything is correct and to check the status of your order, please contact us via LiveChat and provide your order details so our support team can review this. Thank you for reaching out.
Hi, Avishkar Khandare. We’re sorry to hear about your experience. To assist you further, could you please provide your order number or account details via our LiveChat? This will help us resolve the issue as quickly as possible.
I made a purchase, but I was required to complete KYC verification. I had to submit many photos and spent a significant amount of time on this process. However, the issue has still not been resolved, which is causing me great frustration. Although this platform was previously reliable for making purchases, I am no longer satisfied. I am extremely frustrated. Since I am filing a complaint, I kindly ask you to resolve this issue as a matter of urgency. When problems occur, I am unable to sleep, and this situation is causing me serious distress and loss because it has not been resolved.
Hello Nomi Sukh, Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and frustration you experienced during the KYC verification process. For security and compliance purposes, KYC verification may be required in certain cases. That said, we fully understand the importance of resolving this matter as quickly as possible. To allow us to assist you further, we kindly ask that you contact us via LiveChat and provide the email address registered with your SEAGM account. Our support team will review your case and guide you through the next steps to help expedite the resolution. We truly appreciate your patience and value the trust you place in our platform. We hope to have the opportunity to resolve this matter promptly and restore your confidence in our service.
At no point during account creation or them taking your money do they mention their extremely invasive ‘additional verification’. Supposedly this to prevent fraudulent activity or I had the luck of the draw of being ‘randomly selected’ for this. They ask for a passport. And then want you to to write specific details and take a selfie with these details and your passport. Any editing of your personal information means you won’t pass. But do they tell you this up front? No. Do they offer alternative verification? No. Do they tell you why you’ve been flagged for fraudulent activity? No. No information for you. But they want all your information. After 90 minutes of going back and forth, I finally asked for a refund. Was told my amount was refunded. Was this indicated in my account? No. Did they send an email stating a refund had been issued? No. Did anything come through the payment method (PayPal) about a refund? No. Quick to take your money. But not wanting to give you your money back. I waited for verification. Nothing came. Asked the stupid chat person. Was told it could take a few days! For the first time EVER (in 25 years of having a PayPal account), I did a PayPal chargeback. Lo’ and behold. Within one minute of submitting the chargeback and I get an email from SEAGM stating my account has been suspended. And I find I can no longer log in. So, it is advised to take screenshots of your account and transactions should you have an issue. Because instead of acting maturely, like a (legitimate) business should, they retaliate. Again, quick to take and slow to respond. Clearly they did not actually issue a payment with PayPal because the notification that a chargeback had been issued and their subsequent retaliation was nearly instantaneous. Anyway. 0/0 stars if I could give it. Would not recommend. They’re immature scammers, so buyer beware.
Hello Jane, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. For security and fraud-prevention purposes, accounts may be required to complete additional identity verification. As outlined in our Help Center, edited, covered, or altered documents are not supported. These requirements are publicly listed in our FAQs before submission: [i] https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification. Regarding refunds, once a refund is approved, it enters a processing stage handled by the payment provider. During this period, the refunded amount may not immediately appear in your account or payment method. Processing timelines may vary depending on the provider. Further details are available here: [ii] https://help.seagm.com/hc/en/articles/1506-When-should-I-expect-my-refund Please also note that when a chargeback is initiated, the account is automatically suspended as a standard security precaution. This measure is implemented to prevent any activity during the investigation period and is not intended as a retaliatory action. We regret any inconvenience caused and appreciate your feedback. If you would like us to review your case further, please contact our team at [email protected] with your order details, and we will be happy to assist.
It just doesn’t work. Took my money and now I have to wait for a month to get a refund. They also refuse to send any refund confirmation to my email
Hello, Ivan Tykhy. Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and understand your concerns regarding the refund process. Please note that refund processing times are determined by the payment service provider and the issuing bank, and are unfortunately beyond our control. Once a refund has been approved, the completion timeframe may vary depending on the payment method used. For your reference, you may review the estimated refund timelines here: https://help.seagm.com/hc/en-us/articles/360031102574-When-should-I-expect-my-refund Regarding the refund confirmation email, we apologise for the earlier delay. The refund confirmation has already been sent to your registered email address. Kindly check your inbox as well as your spam or junk folders. If you are still unable to locate it, please contact our LiveChat team, and our agents will be happy to resend the confirmation and assist you further. We appreciate your patience and the opportunity to address your concerns.
Hello Joker, we’re sorry for the inconvenience. Kindly reach out to our LiveChat team with your order details, and we will check on any possible refund for you. Our agents will assist you promptly. Thank you for your patience.
refund my money
Hello, Helmi. Thank you for your feedback. After checking, we found that the payment has not been received. If the amount was deducted from your account, please contact our LiveChat support and provide the payment receipt so our team can verify the transaction and assist you accordingly. We appreciate your understanding and look forward to resolving this matter for you.
I just got scammed by this company from Malaysia. Search on google for a Viettel card. purchase one value 30.000đ Viettel card. Purchase at 08 January 2026 but in the Show Card they sent me a serial code and PIN code Expire Date 2025-12-31. I tried to 3/5 time on my phone to topup the code and it said: Ma so the cao khong hop le hoac da duoc su dung, Quy khach vui long kiem tra lai. Luu y: Thue bao da nap the sai 3 lan lien tiep va se bi khoa khi nap the sai 5 lan lien tiep. Tran trong. It mean the card already used by someone else or the code is invalid. Well done. thank you so much for scammed me 30.000đ for a website that look really legit but used for scam.
Hello, Ste Pham. We’re very sorry to hear about the issue with your Viettel card and completely understand how frustrating this must be. We are currently investigating the matter with our card supplier. If it’s confirmed that the card is invalid or has already been used, we will ensure you receive a replacement or a refund. We appreciate your patience and will keep you updated as soon as possible via email. Thank you for bringing this to our attention.
First their system doesn't registered the payment and then their customer service is also not taking action how much time it could take to check a transaction i reported immediately it's been more than 48 hrs no refund
Hello, iamnoton socialsites. We’re very sorry for the inconvenience and understand how frustrating this situation must be. 🙏 After receiving your report, we immediately escalated the case to the payment service provider. At the moment, the payment has not yet been released by them, and the funds are not with us, which is why the order remains in a pending payment status. Please rest assured that we are actively following up on this matter. Once the payment provider releases the transaction or provides an update, we will notify you promptly via email and proceed accordingly, including a refund if applicable. We sincerely apologize for the delay and appreciate your patience while this is being resolved.
VERY BAD THEY TRY TO SCAM MY MONEY. I BOUGHT WITH RAZER GOLD WALLET SINCE 12 DEC AND THE ARE ASKING FOR KYC JUST FOR 7 .12 $ PURCHASE , THAT'S WHY I CANCEL IT AND ASKING FOR REFUND FOR OVER 20 DAYS, THEY SAID , THEY WILL SOVLE IN 1-3DAYS AGAIN AND AGAIN AND TILL NOW.
Hi, ZAYAR TUN. We’re sorry to hear about your dissatisfaction and understand your concerns regarding this matter. Please be assured that we take all customer feedback seriously and do not engage in any form of fraudulent activity. For security and compliance purposes, certain transactions may require additional review, regardless of the purchase amount or payment method. Your case is currently under review, and the funds are temporarily on hold while this process is being completed. We regret that the resolution has taken longer than initially expected and sincerely apologise for the inconvenience caused. Should you wish to follow up on this matter or require further clarification, please contact our support team directly at [email protected], where they will be able to assist you accordingly. We appreciate your patience and understanding.
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