SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
以上内容由商家自行提供，未经平台核实。SEAGM（seagm.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 742 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：52% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 100% 的差评；近 12 个月新增 373 条。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions. Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I just wanna thank Jun Jie for helping me change my email, which allowed me to reset my password from there. Great job!
Hi Ha Kim, Thanks for the kind review. Your support to SEAGM is very much appreciated.
How can i get my Game Card code. i Bought steam wallet
Hi Jericho, You can contact our customer support for help via Live Chat on our website for card delivery.
Order in-game currency from them. I didn't get the amount I ordered. Only 3/4. So I talked to the support team. I was informed that they had to restock. No notification or message about the matter at all. No sincerity from them whatsoever. They just sent me a generic message. Such a turn off for my first purchase.
Hi Lance, Apologize for the less than smooth first purchase. Kindly note that there are times when stock just about run out. Rest assured that our support team will contact you for the remaining trade balance. Thank you.
I purchase some ff14 gil on this website at 3 am, this website didn't know that I needed to add the player in order to get the gil after 30 mins of talking to customer service the agent gets online to add me, the status of the order changes to sending 7 hours later it has not been send then I figure out that it takes 24 hours just to send gil. I don't know what these reviewers are talking about fast service this Website is incredibly slow. I go check out SSEGold.com, because they know what they are doing and they get it done under 30mins. remember the agent went online added me not even gave me the gil and just left. Don't buy in this store for FF14 They clearly don't know what they are doing.
Hi Piano Man, We apologize for the unfortunate incidence which happened earlier. Sorry for the delay in adding friends due to our agent's negligence. However, our Agent has already notified the delivery time before you leave, moreover, we have already stated on our web page that delivery time may up to 24 hours(0-24). Kindly take note, for ff14 Gil delivery time is very depend on our supplier's stock and sometimes because of the different time zone. Thank you and we sincerely apologize for the inconvenience caused.
I bought a 5000 yen Google Play Gift Card JP with an invalid code. Rather than changing the card immediately i must follow a certain "procedure" involving them checking to the supplier that took a long time. Hope they change this "procedure". Edit: I guess I was too angry before. But I need you to understand that your customers are buying a product through this cards and sometimes the product have some kind of promotion at a limited time periods. It's not everyday that I buy a card of this amount, and the way you handle this card defect made me miss the time period. I just hope that you could change how you handle card defects. Thank you.
Dear Edgar Anarossi, First of all, we're sorry for this incidence and for what you've experienced on our website. However, please understand that there are possibilities of the card codes to have defectiveness or error, even it's low on chances. We've checked on your card code issue and the code has been found defective. Thereby, a new correction code had been sent to your email inbox. Kindly check your email now and redeem the new delivered code. Thank you and we sincerely apologize for the inconvenience caused.
Only joined the site yesterday and buying from them is a nightmare! The payment is always rejected or froze and it took 4-5 live chats before someone actually mentioned verifying my phone number! Eventually got a small order to go through, but couldn't buy everything I wanted. Tried to buy again this morning and the system error at payment is still there. I want to buy from them but they don't want my money! One of the hardest sites I have ever bought from.
Hi Matt Barty, First of all, we would like to apologize for the unfortunate incident you had on our website. FYI, our Paypal payment is monitored by a fraud tool system. The system fraud tool is developed to block all the potential fraudulent payments in order to safeguard our company from being targeted by the fraudsters. Nevertheless, we've checked your SEAGM account and found that you managed to make payment eventually. Please note that the system will alert and flag your account if any suspicious purchasing behaviour detected. It's advisable for you to maintain or slowly increase the order amount. The longer the time you purchase, the higher the payment limit. For any further issues or inquiries, you may contact us via customer support Live Chat. LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
Do not alert users about problems with suppliers.
Hi Cedric Vayne, First of all, we would like to apologize for the unfortunate incidence. FYI, Our supplier failed to recharge because of your account problems and we did notify you by email. However your may try to purchase again after you fixed the account problems. For any further issues or inquiries, you may contact us via customer support Live Chat for immediate assistance. LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
Arghh, 3 hours of excruciating numbers,codes and phone scratch cards trying to reach the required seagm credit total to finish my checkout...3 times I had to run in and out the house.. but that's nothing compared to the 23% service charge. What exactly do they need to service to charge so much? From 794,000 VND, ended up paying over 1 million VND. I was talking to a rep during that time.. ( Charles was his name >_> ) I asked him before I took any steps. I was clear with my wordings as much as an english teacher can be. " Does the credit balance and my credit from my phone card add up to pay for the total amount ". You may already guessed what he said. At the time i asked that question I've only enter in 200k so it wasn't a big lose. I could have withdrew from this money-trap. I'm only saying he could have given me information that could've saved me a lot of time,but the most unforgivable action was keeping important information from me, their new customer. Do not trust this place or these people. They may be bound by rules to not cheat you but they can make your purchase a living hell. Then switch partnership or work out a better deal with them for your customers sake. I'm not ignorant in businesses.. My family owns one.
Greetings from SEAGM, First of all, we would like to apologize for the misunderstanding in between and the unfortunate incident you had on our website. However, we would like to clarify the charges applied when you're using the mobile cards as a payment. FYI, our website doesn't charge any % for buyers who use mobile card payment but Nganluong (Payment service provider) does. Basically, whenever you charge your mobile card at our website, the payment has to go thru Nganluong and they charge you a 23% processing fee for using their services in making payment to a merchant website. That is why you received 23% lesser in your SEAGM account for purchases. If you do not wish to pay for any of the fees, we would like to suggest you for using the manual bank transfer or cash deposit via Techcombank account. Kindly refer to this link on how to make payment via bank transfer, https://help.seagm.com/hc/en-us/articles/229778307-How-to-pay-via-offline-bank-transfer- Alternatively, you may contact our customer support Live Chat to get immediate assistance on your queries. Hope this clarifies. Thank you.
[UPDATE] Amazingly, within 24 hours, they actually got me new codes! Terrible! Gave me PSN cards that were already used and told me to fill out a form to get the issue resolved. Who knows how long I'll be waiting based on other peoples' experiences with this place.
Hi Ren Queenston, We apologize for the card issue which you've recently experienced. Please understand that there are few possibilities which the card codes might have an error due to the technical error from the supplier or the publisher. Anyway, it's good that your issue has been resolved in a short time. For any further issues or inquiries, you may contact us via customer support Live Chat for immediate assistance. LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF We appreciate your patience & apologize for the inconvenience caused.
I bought a psn gift card and it gives me an error of already redeemed. I told them and they gave me link for submitting issue. after 6 days still no answer from them
Hi daneshh, First of all, we would like to apologize for the unfortunate incidence. For your info, there are few possibilities which the game cards might have an error due to the technical error from the game publisher. Nevertheless, we'd sent your card code for validity checking and currently still pending the result from the supplier. We understand that the checking has consumed a longer time than expected, rest assure that we'll get back to you via email whenever we received the result as it's our concern & obligation to provide after-sales services in any cases of defectiveness. For any further issues or inquiries, you may contact us via customer support Live Chat for immediate assistance. LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
It has reasonable prices for the gift cards, but it has proven impossible to purchase from Argentina with paypal funds or with credit card through paypal, even when it worked on every single website we tried Many tried with different accounts from different places but none had success, the sgm system just rejects the payment Support was unable to help or solve the issue
Hi Mariano Fernandez, There are several reasons why PayPal payments may be rejected. Most of these are issues with PayPal account verification or because either you've made more payments within a specified time period, or your transaction appears to be high-risk or fraudulent. Please make sure that you have a verified PayPal account and ensure sure that your PayPal account billing information and address are correct. If your payment is still rejected, you will need to select a different payment method for this purchase, visit this link https://www.seagm.com/homepay for more payment options available, such as Neteller, PaySafeCard, Skrill, Webmoney or OneCard. We apologize for any inconvenience caused.
1. twice i purchased through enets and twice i had to chat the support for follow up on my card. 2. how come paypal payments are always rejected? 3. if i try and pay by visa i still get directed to paypal?
Dear Allison, We are sorry to hear the incident happen to you. Referring to the first issue, normally the orders will be completed once the payment captured. In case you didn't receive the card, kindly contact our customer service via livechat. Regarding to Paypal payment reject, there is few possibilities such as the transaction has been detected as fraudulent activities by the system fraud tool which use by our company or you may have exceeded the limit of spending for the day. Other than that, if you have tried to make several attempts at the same time, the system might flagged the buyer as suspicious as well. Lastly, if the customer chooses VISA, the page will be directed to Paypal as it's our merchant chosen payment service provider for charging the transaction. Therefore, we suggest you to use another payment method in order to have a smooth payment transaction or alternatively you may contact our customer service Live Chat for further assistance from us, https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
I dont think so if this is legit.
Hi JsEañ Señorito III, Our website game cards selling is legitimate and it can be used for recharging your game account. For further inquiries, you may contact our customer support for assistance, Live chat URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF Thank you.
well i was going to get the mesos i ordered cause currently you guys have the lowest rate but she/he just refunded me right away after my answer for the question if i saw the adv i never said i wanted refund i just asked how long will it take but refunded was done. SO I WILL GIVE MY MONEY TO THE COMPETITORS.
Hi Luis, First of all, we would like to apologize for the incidence and the bad experience you had on our website. As mentioned by our service agent, buyers should check and confirm the stocks availability via customer service officer via Live Chat before making payment even though you see STOCK IN. This is because stocks may be purchased by other customers before you make payment. In this case, our service agent might have misunderstood your meaning that you want immediate delivery and don't wish to wait for the stock replenishment. Thus, she refunded your order unintentionally. Anyway, you may place a new order again and the estimation time of arrival is within 24 hours due to the high volume of orders pending at the moment. (Please reconfirm again with our service agent on the delivery time before you place the order.) Thank you and we sincerely apologize for the inconvenience caused.
Noticed that a quarter of the reviews are 1 stars.. Didn't look too good. But gave them the benefit of the doubt even after reviewing TrustPilot first before making the purchase. I asked their live chat CS to see if they had the gold in stock, but was given a vague reply of how they would not know until the purchase is made. Normally when I ask this question from other gold selling sites, the seller will actually check and actually give me a reply of "yes it's in stock" or an estimated time on when the gold would be delivered. So when given this vague reply, I felt it was kinda fishy, still giving them the benefit of the doubt, I made the purchase. After making the purchase I talked to another live chat agent, (most likely the same person using zopim/zendesk with multiple chat windows open) gave them my order number and said it would be mailed in-game within 24 hrs. Well, 40hrs later after ordering, and checking up a few times after the 24 hrs, I am still given a vague answer on when it will be delivered, possibly a week. I will update this review if anything turns up. --update-- Just decided to cancel order. Got the refund back in 2 mins without any issues. The "dealer" is still having issues when I asked about the order. Just bought from another supplier today and got the gold same day. Maybe its time for SEA Gamer Mall to look for new suppliers? would be good for business. Overall, give it a 2 star, mainly because the customer support was doing their jobs, I'm sure it was something they could not do to escalate the issue. So upper management probably needs to get their a** in gear and fix some issues with all these problems.
Greetings from SEAGM, We're sorry to hear this unfortunate incidence. Please note that we don't keep ready stock for the game as certain game currencies selling at our website are pre-order. So when the order is paid, we will pass your order to our supplier for delivery. Our estimation time of delivery is 24 hours and sometimes may take up to a longer time, possibly due to the long queue of orders waiting to be delivered. Anyway, we appreciate your feedback and we would like to apologize for the inconvenience caused.
I buy from them all the time. Considering changing my mind on this. I've waited almost 5 days for my order to be completed. It still hasn't been completed. I check back every 2 days and I'm kind of getting upset at this point. Don't think it was ever this bad of a wait before.
Hi Bumii, Thanks for the feedback. FYI, some of the products or services are pre-order and it might take up some time for the order to be delivered. Kindly check the stocks availability next time before you place the order if you wish to have instant delivery. Thank you & we apologize for the inconvenience caused.
Friendly support and fast reply. I've received bought item but I delivery time was very long - 16 hours but finally got it. The reason was out of stock. Good and legitimate shop but delivery could be faster or we should know the exact delivery time for an item instead of 0-24hr. Keep it up!
Thanks for your honest review and we'll try our best to speed up our stocks replenishment duration to serve you better!
I made an order early yesturday morning and was promised delivery within the 24 hours, however Since the 24 hours I messaged on the live chat section and have now been told they were out of stock on FIFA 16 coins, this has led to me waiting for up to two more days for the delivery of my order! This is frustrating as they ask you not to use your account whilst they are carying out this transaction, so now I am left with currently no product and no gaming. On the other hand, the price was the best I have found and the live chat gives you the answers quickly despite bieng blunt in the process! Overall very disappointed with the service!
Hi Daniel, First of all, we apologize for what you've experienced at our website. FYI, the stocks level for FIFA Coins is unstable for quite a long time already and you should have check the stocks availability with our service agent if you need an immediate delivery as what we stated under "Important notice". Anyway, the delivery time is normally estimated to be in 0-24 hours, depending on the speed of stocks replenishment. Do contact our customer support Live Chat now if you wish to have a full refund for your payment order. Thank you.
I am buy FIFA coins at this site 3 times, first time was very good, deliver takes about 30 minutes, second time was slower, about 2 hours, but I was trust this site. Yesterday I buy it third time. On this moment delivery goes already 20 hours. I am very disappointed, and I hope that will not have to wait any longer.
Hi Ruslan, Thank you for your honest review. Do take note to contact LiveChat support for stocks availability for short/immediate delivery. Stocks level for FIFA Coins is not stable for some time already. FYI, you can ask for refund should waiting time is too long. We appreciate your continuous support. Thank you.
Tried to order Steam wallet codes and the mail hasn't arrived on time and extreme delayed response was viewed. Usually it doesn't process for more than a few minutes.
Hi, Thank you for purchasing from SEAGM.com. Apologized for the delayed but could you give us your order number for us to check. This would help us improve our service.
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