Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
I bought one $100 and five $10 Apple gift cards from this website. When I tried to use them, the system showed they had already been redeemed—meaning they sold me cards that had already been used by others. I contacted them for a resolution, but they refused to help. This is a scam platform; I am reporting them so they face legal consequences, and I strongly advise everyone against buying anything from this site. They do not sell official, unused codes; the cards come from suppliers and often originate from illicit sources—essentially, this platform is a vehicle for money laundering.
SEAGM 回复2026-09-01
Hello, Zongao.
We sincerely apologise for the frustration and concern caused by your experience with the Apple Gift Cards.
We understand how concerning it is to receive codes that cannot be redeemed, and we’re sorry to hear that you feel your request was not adequately addressed. We take reports regarding code redemption issues seriously and would like the opportunity to review your specific orders and the assistance previously provided.
Could you please share your order number or ticket number with us by contacting us at [email protected]? You may also mention this Trustpilot review so our team can easily identify your case.
Once we have the relevant information, our team will review the matter carefully and follow up with you as soon as possible. We’re sorry again for the experience you encountered and appreciate the opportunity to look into this further.
I made a purchase but my account has not been charged yet. I have a Tether transfer receipt but I have not received the product yet!
SEAGM 回复2026-09-01
Hello, Raphael Maria. We’re sorry for the inconvenience and understand your concern regarding the pending payment and undelivered order.
Could you please reach out to us via LiveChat or email [email protected] with your Order ID? It would also help if you could attach the full Tether transfer receipt showing the wallet address, transaction hash, amount, date, and time, so our team can verify the payment quickly.
We apologize again for the inconvenience and appreciate your patience. Our team will review the matter and assist you as soon as possible.
When i bought my nintendo gift card code for US that was 10$, they gave me an already used code rather than a new one. Immediately after a couple minute or 2 of seeing this issue, i tried to contact their support team to inquire for the issue and what kind of compensation will they give me, but they still have not contacted me in the timeframe until now. I do not recommend to purchase here as it seems it is a scam
SEAGM 回复2026-09-01
Hi Gerwin,
We sincerely apologize for the inconvenience and frustration you experienced with your Nintendo eShop code, as well as for the delay in resolving your concern.
We have reviewed your case and acknowledge that the experience did not meet the level of service we aim to provide. After checking your account, we can confirm that a refund was provided for the affected order, and the refunded amount was subsequently used for new orders on your account.
Our team will also send you an email shortly regarding this matter to provide further clarification and follow up with you directly.
We’re truly sorry again for the experience you encountered and appreciate your patience and understanding while we review the matter further.
The tng reload pin already been redeem..I still not redeem it yet
last night I buy 2 tng reload pin cost me rm300 ...SeaGame said they want to review it first.why the hell i want to report this when i can got what i buy...and then until now seagame still not respond on my report..just refund my money back..
SEAGM 回复2026-09-01
Hello, Nurul Hidayatie. We sincerely apologize for the inconvenience caused by the delay in receiving your Touch ’n Go reload PINs and the lack of an update regarding your report.
We understand your concern and appreciate that you expected to receive the purchased PINs promptly. As there are no order or ticket details available in the review, we’re currently unable to identify the specific case.
Please update your review with the relevant order number or ticket number, or contact us directly at [email protected] with your order details. This will allow our team to locate your case and follow up with you directly.
We’re sorry again for the experience you’ve had. Once we receive the relevant details, we’ll review the matter and provide you with an update as soon as possible.
Why do you write "instant delivery" in your offers if it is not "instant delivery" but you have to proxess it and i have to wait! The only thing that was instant was you charging my account!
SEAGM 回复2026-09-01
Hello, Tim.
We sincerely apologize for the frustration caused by the delay in receiving your order.
We understand your expectation of receiving your purchase promptly, and we’re sorry that your experience did not meet that expectation.
If you could share your order number or contact us via LiveChat or at [email protected], our team will be happy to check the order and assist you further.
We appreciate your feedback and will take it into consideration as we continue to improve our service.
My codes are already redeemed, when I asked for an appeal, it takes like 8 hours. And then when I repurchased the code again. It is also already redeemed. Please help me
SEAGM 回复2026-09-01
Hello, Akip haha. We sincerely apologise for the experience you encountered with your order and for any inconvenience caused.
We have taken this matter seriously and will be reviewing it further with our team. We will contact you by email shortly with an update regarding this matter.
Thank you for your patience and understanding while we work to resolve this for you.
Have previously had no problems with them, but yesterday and today I purchased three Nintendo US eShop codes (1 x $70, 2 x $35) from SEAGM, and every single one returned “This code has already been used” when I attempted to redeem them. None of the codes were redeemed by me.
I contacted SEAGM, but so far I have only received a general holding response saying they are “investigating”.
I strongly recommend NOT buying any US Nintendo eShop digital codes from SEAGM until what is clearly a recurring issue is fixed. I certainly won’t be buying anything else from them until this is resolved and I either have a refund or working codes.
SEAGM 回复2026-09-01
Hello, Thomas. We sincerely apologize for the inconvenience and frustration caused by the redemption issues you experienced with your Nintendo eShop codes.
We understand how concerning it is to encounter the same issue with multiple codes, especially when you have previously had a good experience with us. At the moment, we’re unable to identify the specific orders from the information provided in the review.
If convenient, please update your review with the relevant order number(s), so our team can locate and review the orders. Alternatively, you may contact us directly at [email protected] with your order number(s). You may also include a reference to this Trustpilot review for context.
We take this matter seriously and will investigate the issue and work towards an appropriate solution as soon as possible. We sincerely apologize again for the experience you’ve encountered and appreciate your patience and understanding.
Bought 2 eshop $10 dollars awhile ago since $20 dollars is not available. They sent me 2 used codes. I tried it several times making my Nintendo Account to be blocked from encoding codes. I sent tickets to CS but my problem is not yet resolved. This is just my 2nd and 3rd transaction with them. Hoping they are not scam and this is just an error. Ive read other 1 star reviews and we all have same problem. It also happened on the same day.
SEAGM 回复2026-09-01
Hi Rigo,
We sincerely apologize for the frustration and inconvenience you experienced with your Nintendo eShop orders. We understand how concerning this situation must be, especially after both codes could not be redeemed and your account was affected by multiple redemption attempts.
We take this matter seriously and would like to review your orders and the redemption issue carefully. As we’re unable to identify your orders from the information provided in the review, please either update your review with the relevant order number(s) or contact us directly at [email protected].
If you have already submitted a support ticket, you may also update this review with the ticket number or include a reference to this Trustpilot review in your ticket. This will help our team locate your case and follow up accordingly.
We’re truly sorry for the experience you’ve had and appreciate your patience and understanding. We’ll do our best to review the matter and provide an appropriate solution as soon as possible.
Thank you for your wonderful 5-star review, Qiwa San! We’re glad to hear that you had a smooth experience and were happy with our fast and helpful customer service. We truly appreciate your support and look forward to serving you again!
Thank you for your wonderful 5-star review, DG! We’re delighted to hear that Rachael provided you with great assistance. We’ll be sure to share your kind feedback with her. We truly appreciate your support and look forward to serving you again!
Hello, Si Apps. We sincerely apologize for any frustration caused by the identity verification process. We understand that being asked to provide identification when purchasing digital products may feel inconvenient. Please be assured that verification is part of our security measures to help protect customers and prevent fraudulent transactions.
If you need any further clarification or would like us to check your order, please feel free to contact our Support Team via LiveChat or email us at [email protected]. We’ll be happy to assist.
i purchase 70 usd for nintendo eshop but i think its already used
i purchase 70 usd for nintendo eshop and when i input the code it says already used help
SEAGM 回复2026-08-28
Hello, Kuru Seraphim. We sincerely apologize for the inconvenience and understand how concerning this must be. Please submit a report directly through the affected order in your SEAGM account so our team can review the code and transaction details thoroughly.
We take this matter seriously and will investigate it carefully. Once the report is submitted, our team will get back to you as soon as possible with an update.
Hello, Ankit Meena. We’re sorry to see your 1-star rating. We’d appreciate the opportunity to understand what went wrong and assist you accordingly. Please contact our Support Team via LiveChat or email us at [email protected] with your order details and a brief description of the issue. We’ll be happy to look into it and assist further.
Hello, Ijat Tony. Thank you for your 5-star review! We’re delighted to hear that your issue was resolved quickly. We truly appreciate your support and trust in SEAGM!
Hello, Imran. Thank you so much for your 5-star review! We truly appreciate your support and are delighted to know you had a great experience with SEAGM. We’ll continue doing our best to provide fast, reliable, and seamless service.
Dear Jewell Hira, Thank you so much for your 5-star review and kind words. We truly appreciate your encouragement and are delighted to know that you are satisfied with our service.
Your support motivates us to continue delivering excellent service, and we look forward to assisting you again in the future.
I ordered a top up for Oxide: Survival Island which has a limit of 1 per account. My Oxide account has not yet claimed the offer nor hit that limit, yet my order got cancelled for this reason "Looks like you’ve reached the purchase limit for this item. But no worries, we’ve got your back! If you’d like to: • Update your game account, • Cancel the order to try something else, Just connect with us via Live Chat. Our team is ready to assist you quickly and get things sorted. Thanks for choosing SEAGM!".
I reached out to support, they told me that they really couldn't process it and refund is the only option.
They said "We sincerely regret that we’re unable to proceed with your order due to purchase limit. As a result, we would need to proceed with issuing a refund. Kindly confirm your preferred refund method:
Original Payment Method: Refunds will exclude third-party processing fees (charged by the payment merchant). Processing time varies; please review our Refund Time Information for details.
SEAGM Account Balance: Instant refund, available immediately for future purchases.
Please reply with your choice (1 or 2), and we’ll prioritize your request.
I paid with an E-Wallet and I obviously chose the first option. Yet they came back with:
Dear Customer,
If you would like to proceed with the refund, please note that refunds to the original payment method will exclude the payment fees.
**Please note that any applicable processing, payout, or international transfer fees will be deducted from the refund amount.**
To process your refund request, please provide the following information:
**1**. Account Holder Name:
**2**. Account Type: Business/Individual
**3**. Name of the Bank (GCash is not supported):
**4**. Account Number:
**5**. SWIFT Code:
**6**. Email Address:
**7**. Mobile Number:
**8**. Tax ID:
**9**. Beneficiary Address:
**10**. A detailed bank slip of the transaction or bank statement:
Once we receive the above information, we can proceed with your refund request.
I paid with GCash as an E-Wallet yet when it's time for refund they wanted a bank transfer.
Obviously, I got forced to refund to just a SEAGM balance but there's nothing I can really do.
P.S I was gonna rate 1 star, but I got a refund so they're getting 2.
SEAGM 回复2026-08-24
Dear Runa K,
We sincerely apologize for the inconvenience you experienced with your recent order for Oxide: Survival Island.
After reviewing the User ID you provided, we found that the ID is not eligible for the bonus package. Please note that package limits are shared across all platforms. This means that if the package has already been purchased elsewhere, you are not eligible to recharge it again, even if it is your first purchase through SEAGM.
Regarding your refund, kindly note that refunds to GCash e-wallet are not available at this time. Refunds can only be processed via bank account or credited to your SEAGM balance.
We truly regret any frustration this may have caused and appreciate your understanding of these policies.
I placed "two orders 8 days ago", and neither of them has been completed.
For more than a week, instead of actually resolving the problem, SEAGM support keeps telling me that I have to wait while they contact or receive an answer from their **supplier**.
This is completely unacceptable.
I purchased the service from "SEAGM", not from some unknown third-party supplier. My payment was made to SEAGM, and SEAGM accepted my orders. Whatever relationship they have with their suppliers should be "their internal problem", not something the customer has to deal with.
Why should a paying customer wait "8+ days" simply because SEAGM cannot get an answer from its own supplier?
If you advertise and sell a product or service, you should either:
- deliver it within the promised timeframe;
- immediately provide a clear solution if delivery is impossible;
- or issue a refund.
Instead, my money has been tied up for over a week while I keep receiving essentially the same excuse: "we need to wait for the supplier"
From a customer's perspective, this shows a serious lack of responsibility. SEAGM acts as the seller when taking the payment, but when something goes wrong, suddenly the responsibility appears to be shifted to a third party that the customer has absolutely no relationship with.
After "8 days with two unresolved orders", I cannot recommend this service.
If you are considering buying from SEAGM, be aware that if something goes wrong with your order, you may end up waiting for an unknown amount of time while support tells you they are waiting for their supplier.
Absolutely unacceptable customer service.
SEAGM 回复2026-08-24
Dear Zniec,
We sincerely apologize for the inconvenience caused by the delay in your case.
Please be assured that we have reported the issue for investigation. The resolution process may take longer depending on the response time from our supplier. We will contact you immediately once we receive the results of the investigation.
If you require further assistance in the meantime, please do not hesitate to reach out to us at [email protected].
Thank you for your patience and understanding.
Costumer service is very reliable and responsive, you wont over think again like my previous payment methods. Also good discount
SEAGM 回复2026-08-22
Thank you for your wonderful feedback, Gerald Caliza! We’re glad to hear that our customer service has been reliable and responsive, and that you’re enjoying our discounts as well. We truly appreciate your support and look forward to serving you again!
I regretted not reading the review first, I got the same invalid code. Cannot be redeem. I guess the money is gone now, don't trust them.
SEAGM 回复2026-08-22
Hello, Wuiann Woon. We’re sorry to hear about your experience and understand your concern regarding the invalid code.
Please contact us via LiveChat or open a support ticket through your SEAGM account so our team can review the matter seriously and investigate the order. We’d appreciate the opportunity to look into this and assist you accordingly.
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