SendPulse

Hi! Thank you for sharing your detailed feedback. We’re really sorry to hear about your experience, and we appreciate you taking the time to explain the issues you faced. We are constantly working on improving the platform’s UI and the service as a whole. To make the product easier to use, we’ve created a detailed Knowledge Base, which you can always rely on: https://sendpulse.com/knowledge-base. We’re also open to all suggestions and comments, as they help us make SendPulse better. At the same time, SendPulse aims to maintain high email deliverability standards. To achieve this, we follow our Anti-Spam Policy, which includes checking mailing lists and message content to ensure emails are sent only to confirmed subscribers. Sometimes, certain account settings or third-party tools can trigger automatic warnings, even if no active campaigns are being sent. This can, unfortunately, lead to delays or additional reviews. We understand how frustrating it is when important transactional emails get blocked, and we’re sorry for the inconvenience this caused. If you ever face a similar situation again, please don't hesitate to contact us directly — we’ll be happy to review the case as quickly as possible. Thank you again for your honest feedback. It really helps us improve. Best regards, SendPulse Team