SendPulse

Hi Walid! Thank you for sharing your feedback, and we’re sorry for the frustration this situation caused. We recognize that our billing processes were not clear enough, which contributed to this issue. While the duplicate charges were refunded, we understand that the overall experience was disappointing. Your feedback has been shared with our team, and we are working on improvements to help prevent similar situations in the future. Thank you for bringing this to our attention. Best regards, SendPulse team

Hi! Thank you for sharing your experience, and we’re sorry for the frustration this situation caused. At SendPulse, we work hard to maintain high email deliverability standards for all users. To achieve this, we strictly follow our anti-spam policies and continuously monitor account activity. In some cases, we need to act quickly when an account shows patterns that may resemble spam-related activity, as protecting our sending infrastructure is a top priority for us. We understand that this process can sometimes affect legitimate users as well, and we appreciate your patience. After taking a closer look at your account and use case, we can confirm that we are happy to continue working with you. We also appreciate your feedback regarding communication during moderation. We understand how important clear and actionable explanations are, and we will use your feedback to improve our support experience. Best regards, SendPulse team