Sensible Weather

Hello Stephanie, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating. We understand how confusing it can be when reviewing general information about Weather Guarantees on our website. While Sensible Weather offers different types of Weather Guarantees—including options for heat, rain, and snow—not every reservation includes every type of coverage. The specific Weather Guarantee purchased with your reservation was for precipitation only, which is why excessive heat was not covered in this instance. Our team reviewed your policy and explained the coverage that was selected for your reservation. We also appreciate you pointing out that our general website information could be interpreted differently, and we've shared your feedback with our team as we continue working to make our coverage descriptions as clear as possible. We never want our customers to feel misled, and we regret that this experience left you feeling that way. Thank you again for bringing your concerns to our attention. - The Sensible Weather Team

Hello Kyle, I am so sorry that you were not happy with your recent experience. I'm not able to locate a Guarantee or contact ticket with the details provided, so I haven't been able to investigate your case to try to find a solution. Please reach out to us at [email protected] if you'd like us to take a look. If you've reached out already, please reply to the most recent email you've received from us so we can identify your Guarantee. Thanks! - The Sensible Weather Team