SENFENG is a professional manufacturer engaged in the research, development, production, sales and service of fiber laser cutters, fiber laser cleaning machine, laser welding machine, laser cladding machine, 3D robots, press brake bending machine and metal sander,etc.
Terrible customer service, especially when I needed to order spare parts, or consumables. None of them were available in the USA, and its really difficult to get answers of when the parts are being shipped.
From my experience its cheaper and faster to order through Alibaba or any other Chinese supplier then to go through Senfeng.
For any technical questions, it takes days to get it resolved. Our machine has been down for a month and still no answers of when the parts are getting here.
Many hours of down time for any issues,
terrible company.
thank you for replying.
and I'm in communication with senfeng via WhatsApp.
and still no respond.
machine mode# SF1500HWM
Senfeng Laser 回复2026-06-13
Thank you for sharing your feedback. We sincerely apologize for the frustration and downtime you've experienced.
We understand how critical machine uptime is to your business, and we regret that our response speed, spare parts availability, and communication did not meet your expectations. Your concerns regarding parts availability in the USA, shipping updates, and the time required to resolve technical issues have been shared with our management and service teams for immediate review.
We would like the opportunity to investigate your case and provide a clear update on the status of the required parts and technical support. Please contact us directly at [email protected] or send us your company name and machine serial number via private message so that our team can prioritize your case.
We value every customer relationship and are committed to improving our service, spare parts support, and response times. Thank you for bringing these issues to our attention.
Sincerely,
SENFENG Service Team
⭐☆☆☆☆ Warning to Potential Buyers
I strongly advise against purchasing any machinery from SENFEG LAZER. Their after-sales service is extremely poor, and they completely fail to honor their warranty commitments.
I purchased a Panel Bender and a Tube Laser Machine, spending more than USD 235,000 in total. Both machines have had continuous problems, and despite repeated follow-ups for over four years, the company has not taken any responsibility to repair or resolve the issues.
Their product quality and service support are both unacceptable. Please be very careful before dealing with this company.
Regards,
Muhammed
Dubai, United Arab Emirates
Senfeng Laser 回复2025-11-04
Dear,
We sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide. Could you please share your machine’s serial number or order details via private message or email ([email protected]
)? Our after-sales team will contact you immediately to resolve the issue. Thank you for your patience and understanding.
Warning to Potential Buyers
I strongly advise against purchasing any machinery from this company. Their after-sales service is extremely poor, and they do not honor the warranty period as promised. Repeated attempts to contact Mr. Niaz for support have been ignored. Based on my experience, I recommend exercising caution before doing business with them.
Regards
Mariya Suhail
Senfeng Laser 回复2025-11-04
Hi friend,
We’re very sorry to hear about your experience. We truly value your feedback and want to make things right. Please send us your contact information and machine details so our service engineer can follow up as soon as possible. Thank you for giving us the chance to improve. Our email is [email protected]
A reliable company, we purchased a laser cladding machine, they provided us with a good technical services both online and on-site, we would like to work with them in the future
My laser cutting machine have some problems from last few months and their service team can’t solve the problem permanently. I am loosing production everyday 😔
We also have 2 other machines they are working properly.
hello. I have 2 senfeng laser cutting machines for 4 years and the truth is they are very good machines. Their after-sales service is very good and I recommend them 100%
We have bought laser cutting machines from Senfeng. After service and everything is great. Machine performs great also. We will definitely order 2nd one from Senfeng again.
I bought a 2.5KW laser cutter, excellent technical service as well as customer service. Very happy with the operation and support to this day. 5 star seller
I recently purchased a Senfeng 1.5KW laser weld machine~ Senfeng
competently helped me choose the machine model, I am very satisfied with the service provided by Senfeng, engineers are ready to help us around the clock,respond instantly to our requests. I am impressed with the work of this company!!!!!
Having great experience with Senfeng 3015G.
Got the machine landed and fully assembled on April last year. It’s working great.
Online support team helps when machine down. Dispatch professional engineer in time to check the machine out and fix up eventually.
Sales response fast and helpful.
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