Ship7 回复2026-02-18Dear Mohammed,
We deeply regret for the inconvenience caused.
Upon review, we noticed that your recent order (# 300210046, DHL Tracking # 1547494211) was returned domestically due to a damaged shipping label during transit. We understand that this was unexpected and sincerely regret the inconvenience caused.
Once the shipment was received back at our facility, it was promptly reshipped via DHL under the new tracking number # 2448244934, and we are pleased to confirm that it was successfully delivered to you within 3 business days, in line with the estimated transit time.
We truly understand your frustration regarding this experience. Unfortunately, the label damage occurred during transit and was beyond our control. Nevertheless, we regret that your recent order did not meet your expectations.
As a valued and long-standing customer, your satisfaction is very important to us, and we sincerely hope for the opportunity to serve you again. We are confident that your future experience with us will reflect the level of service we continuously strive to provide.
If you have any remaining questions or concerns, please feel free to reach out to us at any time—we are always here to assist you.
Should you feel that your concerns have been addressed, we would greatly appreciate it if you would consider updating your review on Trustpilot to reflect your latest experience. Your feedback helps us improve our service and maintain transparency for all our customers.
Once again, we sincerely apologize for the inconvenience and thank you for your patience, understanding, and continued trust in Ship7.
Regards,
Ship7.