Ship A Car Direct

Hi Ali, Thank you for your detailed feedback. I genuinely apologize for the disappointing experience you had with Ship A Car Direct and our carrier, KG Group. I understand how frustrating and inconvenient it must have been to deal with the damage to your car and the delays in pickup. Regarding the damage to your vehicle, our aim is always to ensure a smooth and satisfactory resolution for our customers. While it is unfortunate that KG Group disputed the damage, I want to emphasize that our "Damage Free Guarantee" is specifically designed to protect customers in such scenarios. Typically, no other company would likely have stepped in and paid for the damage when the carrier was disputing responsibility. Our commitment to you meant that we covered $500 towards your repair costs through our Damage Free Guarantee. When repair costs exceed $500, this amount is intended to cover your insurance deductible, enabling you to have the repairs performed through your insurance without any out-of-pocket expenses. That said, we are constantly striving to improve our services, and your feedback is invaluable in helping us do so. Thank you for bringing this to our attention, and I hope we can find a way to restore your confidence in our services. If there's anything more we can do to assist you, please let us know.