SGT Auto Transport

Thank you for your wonderful feedback! We’re thrilled to hear that both the dispatcher and driver provided excellent communication and went the extra mile to ensure your vehicle was delivered safely, on time, and right to your doorstep. We truly appreciate your kind words and are grateful for your trust in SGT Auto Transport. We look forward to assisting you again in the future!

Dear Mr. Epps, Thank you for sharing your feedback. We appreciate the opportunity to clarify the circumstances surrounding your order. We respectfully disagree with the suggestion that SGT Auto Transport acted improperly. The $199 cancellation fee was applied in accordance with the terms of the signed Customer Shipping Contract. This fee was clearly disclosed during the booking process and acknowledged as part of the agreement before the order was finalized. It is not a payment for completed transportation services, but rather an agreed-upon fee that covers administrative efforts, resources, and costs associated with processing and managing the shipment. Our records indicate that the cancellation occurred after resources had already been dedicated toward arranging transportation. We also want to emphasize that engaging with multiple transportation providers simultaneously can create challenges within the auto transport industry, as duplicate bookings and overlapping requests may cause confusion among carriers, impact scheduling efforts, and make it more difficult for companies to effectively coordinate a shipment. SGT Auto Transport operates with honesty and transparency, and we provide customers with clear terms before they commit to a shipment. The cancellation policy was not added after the fact or applied unexpectedly—it was part of the agreement accepted at the time of booking. While we understand that customers may change their plans or choose not to proceed, canceling an order does not eliminate the contractual terms that were agreed upon. We remain committed to fair business practices, honoring our agreements, and providing accurate information throughout the transportation process. We appreciate the opportunity to address your concerns and clarify the facts surrounding this matter.

Dear Greggs, Thank you for your feedback. We respectfully disagree with the characterization of your experience. The $199 charge referenced in your review was not a payment for completed transportation services, nor was it hidden or unexpected. It is a clearly disclosed cancellation fee outlined within the Customer Shipping Contract that applies under specific circumstances agreed to before the order was placed. The fee is intended to cover administrative costs and expenses, carrier sourcing efforts, and other resources dedicated to arranging transportation on the customer's behalf. SGT Auto Transport is committed to transparency, and the applicable cancellation terms are presented prior to booking so customers can make an informed decision.

Thank you for your wonderful feedback! We’re thrilled to hear that your experience with SGT Auto Transport was smooth, transparent, and reassuring after your previous challenges with other providers. We’re glad our team was able to provide the communication and support you needed throughout the process and that your vehicle was picked up quickly and delivered successfully. We truly appreciate your trust and recommendation, and we look forward to assisting you again with any future transportation needs.

Dear Jay, Thank you for taking the time to share your feedback. We value customer concerns and appreciate the opportunity to address the points raised regarding your transportation experience. We would like to clarify that pickup and delivery timeframes provided during the booking process are estimated timeframes and not guaranteed delivery appointments. Auto transportation involves many variables, including carrier availability, route conditions, scheduling requirements, and other operational factors that may impact timing. While we always work to complete shipments as efficiently as possible, unforeseen delays can occur during transportation. According to our records, your vehicle was successfully transported and delivered to the destination. The transportation service was completed, and we do not find a basis for a full refund based solely on a delay outside of the estimated timeframe, as the contract does not provide guaranteed delivery dates. We also take your concerns regarding carrier operations, communication, and compliance seriously. Your feedback has been forwarded to our Quality Assurance team and Carrier Compliance team for further review and investigation. These teams will review the details provided and evaluate the concerns raised regarding the carrier’s operations and communication. At this time, we have not received documentation confirming any wrongdoing or violations by the carrier involved. However, we remain committed to reviewing all concerns appropriately and ensuring that the carriers we work with meet applicable requirements and service expectations. We appreciate your feedback and the opportunity to review your concerns. Our goal remains to provide transparent communication and reliable transportation solutions for our customers.

Thank you for sharing your experience. We’re glad we could assist with your vehicle transport and that everything went smoothly from start to finish. We appreciate your trust and look forward to helping you again.

We’re glad to hear the process was simple from start to finish and that our team was able to assist when needed. Thank you for your continued trust as a repeat customer, and we appreciate your feedback!

Thank you for your thoughtful feedback! We're delighted to hear your shipment from Florida to New York went so smoothly and that our driver went above and beyond to assist your parents. We truly appreciate your recommendation and look forward to helping you again in the future.

Thank you for sharing your experience! We're thrilled to hear your vehicle was handled with the care it deserved and that the process went smoothly from pickup to delivery. We appreciate your trust in SGT Auto Transport and are glad our team and driver provided the reliable service you expected. We look forward to assisting you again with your next transport!

Thank you for your continued trust and support! We’re honored to have assisted you multiple times and are thrilled to hear that you’ve consistently had a positive experience with our pricing and service. We truly appreciate your loyalty and look forward to helping you with your future transports!

Thank you for your wonderful feedback! We're delighted to hear your experience was hassle-free and that your vehicle arrived a day earlier than expected. We truly appreciate your support and look forward to assisting you again in the future!

We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

Thank you for your excellent feedback! We’re thrilled to hear your vehicle was transported from California to Massachusetts smoothly and that Ismet provided professional service throughout the process. We’re also glad Felix was able to assist you promptly after delivery. We truly appreciate your trust and recommendation!

Dear Customer, Thank you for sharing your feedback. We understand your frustration; however, we would like to clarify several important points regarding your experience. The cancellation of your order occurred while during your pickup window and your shipment was also engaged with another broker. As outlined in Point 1(j) of the signed agreement, double-booking can disrupt negotiations with carriers, create uncertainty in the marketplace, and result in delays and increased costs. SGT had already invested time and resources into arranging transportation options on your behalf. As outlined in the Customer Shipping Contract you signed, certain cancellation circumstances may result in an applicable cancellation fee. This fee is not a penalty, but rather a contractual charge intended to account for the administrative costs and resources involved when a shipment is cancelled after work has already been performed. No customer is obligated to use our services, and we respect a customer’s decision if they choose not to proceed. However, once a customer engages our services, utilizes our resources, and agrees to the terms of the contract, the applicable contractual obligations remain in place. Additionally, the dispute was further complicated when a chargeback was submitted despite the signed agreement containing provisions regarding credit card disputes and chargebacks. Our team made efforts to address the situation and work toward a resolution in good faith, but the actions taken were inconsistent with the terms agreed upon. We understand that not every transport experience goes exactly as expected, and we take customer concerns seriously. However, it is important to recognize that SGT followed the agreed process, provided available options, and acted within the terms of the signed agreement. We remain committed to handling all customer matters professionally and transparently.

Thank you for your kind review! We're pleased to hear the carrier provided professional and courteous service and gave you confidence that your vehicle was in good hands. We truly appreciate your support!

Dear Cynthia, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Unfortunately, because your review was posted using only your first name, we are unable to identify the specific shipment you are referring to. Without additional information, we cannot review the circumstances surrounding your order or investigate your concerns. Customer satisfaction is our highest priority, and we would greatly appreciate the opportunity to review your case and work toward a resolution. Please respond to the Trustpilot inquiry, update your review with your Order ID, or email your shipment details directly to [email protected]. Once we receive your information, a dedicated Customer Satisfaction Specialist will thoroughly review your case, contact you directly, and explore resolution options aimed at addressing your concerns.

Thank you for your great feedback! We’re thrilled to hear your vehicle was picked up ahead of schedule, delivered on time, and arrived safely without any issues. We’re also glad the driver kept you informed throughout the process. We truly appreciate your support and look forward to assisting you again in the future!

Thank you for your wonderful feedback! We’re honored that you chose us again for your vehicle transport. We’re delighted to hear you were pleased with the professionalism, timeliness, and overall service. We truly appreciate your recommendation and look forward to assisting you again in the future!

Thank you for your kind feedback! We’re glad to hear you found our service professional, fast, and reliable. We’re pleased our communication and phone support met your expectations. We truly appreciate your support and look forward to assisting you again!