SGT Auto Transport

Dear James, We are disappointed to read your review, particularly as it does not reflect the efforts made by all parties to resolve the situation. SGT Auto Transport fulfilled its contractual obligations by arranging transportation through a properly licensed, insured, and vetted carrier. While vehicle damage during transport is unfortunate, such incidents are precisely why carriers are required to maintain cargo insurance coverage. Upon being notified of the issue, both the carrier and our team remained actively involved within the scope of our authority to help facilitate communication and support the claims process. According to the most recent information available, Progressive approved the claim and the carrier issued the applicable deductible payment, resulting in a positive resolution path for the damages sustained. Regarding your concerns about communication and service options, we understand your frustration and regret that your experience did not meet expectations. However, we respectfully disagree with the implication that SGT failed to assist. Our records reflect ongoing involvement and cooperation throughout the claim process. We appreciate the opportunity to provide this clarification and wish you the best moving forward.

We’re glad to hear your vehicle was delivered on time and in excellent condition. We appreciate your kind words about the driver’s professionalism and communication throughout the process. Thank you for your recommendation and for choosing SGT Auto Transport!

Dear Naomi, Thank you for your feedback. We respectfully disagree with your claims as they are not accurate and do not reflect how our process operates. We do not provide misleading quotes or engage in deceptive practices. All pricing is based on real-time carrier availability and market conditions, and any cancellation fees are clearly disclosed in the Customer Shipping Contract prior to booking and agreed to by the customer at the time of signing. In this case, our records indicate that the terms of service were presented and accepted before the order was placed, including the cancellation policy. The $199 cancellation fee is not hidden or a “small print clause,” but a clearly stated part of the agreement designed to cover administrative costs once an order is initiated and resources are allocated. We remain committed to transparency and professional service and appreciate the opportunity to clarify the situation.

We’re very glad to hear about your positive experience with SGT Auto Transport! We’re especially pleased that both our team and the driver provided excellent communication and professional service throughout your shipment. We appreciate your understanding regarding the delivery conditions and are happy to hear everything was handled safely and efficiently. Thank you for your kind words and support!

Thank you, Ethan! Your feedback is highly valued.

We’re delighted to hear that we met your expectations and delivered exactly as promised. Thank you for your trust and for taking the time to share your experience with SGT Auto Transport!

We’re thrilled to hear you were happy with our customer service and timely delivery. Thank you for your trust and kind words—we look forward to serving you again in the future!

We’re thrilled to hear you had such a great experience with us! Thank you for your trust and recommendation. We’re also glad your driver provided excellent service and made the process easy from start to finish.

Dear Bryan, We are sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your concerns. We understand how important timing was for this shipment, especially with your upcoming travel plans, and we regret the frustration caused by the delays and communication challenges you encountered. That said, we would like to provide some important clarification regarding the transportation process. SGT Auto Transport operates as a licensed transportation broker, and as outlined in the signed Terms and Conditions, all pickup and delivery dates are estimated and subject to factors outside of direct control, including carrier scheduling, route adjustments, traffic, weather, mechanical issues, and compliance with federal transportation regulations. Your vehicle was successfully assigned within the contracted pickup window to a licensed and insured carrier, and transportation was initiated accordingly. While we understand your frustration regarding the transit timeline and the carrier’s delays after pickup, cross-country transport schedules can occasionally shift due to logistical circumstances that arise while the vehicle is already in transit. We would also like to clarify that it is incorrect that no one from SGT attempted to contact you regarding the situation. The matter was escalated to a supervisor from our team who personally contacted you to review the circumstances, discuss the delivery concerns, and assist in coordinating the best possible resolution based on the carrier’s status and available options at the time. Additionally, our team remained actively engaged throughout the process by communicating with the carrier and providing updates through the available support channels. We sincerely apologize if the temporary phone system issues and reliance on live chat support created additional inconvenience during an already stressful situation. Regarding delivery coordination, carriers are required to arrange delivery with an authorized party present to receive and inspect the vehicle. If no party is available at the scheduled delivery time, alternate arrangements such as rescheduling or secured storage may become necessary in accordance with standard transport procedures. We understand this was not the outcome you hoped for and regret the inconvenience this created during your vacation. We appreciate your feedback, as it helps us continue reviewing carrier performance and improving the customer experience. While we recognize your dissatisfaction, we respectfully disagree with the characterization that anyone intentionally misled you, as our team worked to coordinate the shipment based on the information and carrier availability at the time of booking. We wish you the best moving forward and appreciate the opportunity to address your concerns.

Dear Sam, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was frustrating, however we would like to clarify several important points regarding the service provided. At the time of booking, the order was placed under the discounted cash-on-delivery (COD) rate, which requires payment directly to the assigned carrier in cash or certified funds upon delivery. This payment structure, including the COD requirement, is clearly disclosed in the Customer Shipping Contract that was signed and agreed to prior to dispatch. The carrier assignment and service terms were accepted under these conditions. Regarding the carrier change, in the auto transport industry, carrier availability can occasionally shift due to operational or mechanical reasons. When this occurs, a replacement carrier may be assigned to ensure the shipment is still completed within the scheduled window. Any adjustment in carrier pricing reflects current market availability and is always communicated prior to dispatch for approval. With respect to delivery timing and contact, carriers operate independently and are responsible for on-the-road coordination and arrival updates. SGT Auto Transport facilitates communication through available dispatch channels and support systems, and we rely on carrier updates to relay accurate timing information. We understand your concerns regarding communication and payment at delivery. However, the COD requirement was part of the agreed service terms, and the carrier was acting in accordance with those instructions at the time of delivery. Based on our records and review, the shipment was completed in accordance with the signed agreement and service terms selected at booking. We appreciate your feedback and the opportunity to clarify the process.

Dear Zhuangyan, We are sorry to hear that you were dissatisfied with your experience, especially as a returning customer. We value every customer relationship and would like to provide additional context regarding the concerns raised in your review. SGT Auto Transport did not ignore or refuse assistance regarding your damage concerns. Our claims department remained actively involved and communicated with both you and the carrier in an effort to facilitate the claims review process. While we understand the process may have felt frustrating, transport-related damage investigations require documentation review, communication with all involved parties, and adherence to established claims procedures in order to properly assess the matter and provide guidance. We would also like to clarify that the additional amount requested at pickup was related to excess personal belongings inside the vehicle. As documented in the Bill of Lading photos, the vehicle contained personal items exceeding the permitted transport limit, which can result in additional carrier charges due to weight and transport compliance requirements. We further note that we made good-faith efforts to continue discussing the matter directly and assist throughout the review process. However, a credit card dispute was filed while the matter was still under active review. As outlined in the signed Terms and Conditions accepted at booking, any disputes or chargebacks are handled in accordance with the agreed contractual terms, including the provisions related to collections and dispute processing. We always strive to provide professional service and support to our customers and regret that this experience did not meet your expectations. At the same time, we believe it is important that the full context of the situation is reflected accurately.

Dear Derek, We are sorry to hear that you felt disappointed with your experience. It is never our goal to mislead customers, and we regret that the scheduling process did not align with your expectations. While you selected the guaranteed pickup option, our team also presented alternative transport options during the process, including one that met the guaranteed pickup timeframe but involved a longer transit period, which was declined. Additional next-available pickup options with shorter transit times were subsequently identified and presented as well; however, those alternatives were also not accepted. As outlined in the signed terms and conditions, even with a guaranteed pickup option selected, SGT Auto Transport operates as a licensed transportation broker and carrier availability can occasionally be impacted by scheduling and logistical constraints outside of direct control. In such cases, our responsibility is to arrange transportation at the next soonest available opportunity, which our dispatch team was actively working to do. We respectfully disagree with the characterization that our company is a “sham,” as these are defamatory statements that do not accurately reflect the efforts made by our team to coordinate your shipment. Our staff remained actively engaged in attempting to secure a carrier solution based on the scheduling parameters provided. We regret that none of the available options ultimately worked for your timeline and appreciate the opportunity to clarify the circumstances.

Dear Kim, Thank you for sharing your feedback. However, based on the first name and last initial used on the review, we were unable to identify the specific case you are referring to. As a customer satisfaction and solution-oriented business, we are more than willing to work with you toward a resolution and assist in the best way possible. Kindly respond to the Trustpilot inquiry with your information or contact us directly at [email protected] so we can review your case and find the best possible solution for your situation.

We truly appreciate your continued trust in SGT Auto Transport! We’re glad to hear your experiences have been reliable and smooth, from scheduling to delivery. Thank you for choosing us again, and we look forward to assisting you in the future!

Dear Lex R, As your review was posted under your first name and last initial only, it makes it impossible for us to identify the exact case you are referring to. We sincerely regret to hear about the frustration and communication issues you described and would appreciate the opportunity to review and address the situation directly. To help us investigate and work toward a resolution, please respond to the Trustpilot inquiry with your order information or contact us directly at [email protected]. We remain committed to assisting you and resolving any concerns as promptly as possible.

Thank you for your kind review! We’re happy to hear your vehicle was picked up and delivered on time and that you found the service affordable. We appreciate your trust in SGT Auto Transport!

We truly appreciate your thoughtful feedback and recommendation! We’re glad to hear the communication, pricing, and overall process provided you with peace of mind throughout your shipment. Thank you for choosing SGT Auto Transport — we look forward to assisting you again in the future!

We’re glad to hear everything went smoothly and that you were happy with the pricing, quick pickup, and delivery to Tennessee. Thank you for choosing SGT Auto Transport—we appreciate your feedback!

Dear S Keith, We are sorry to hear that you were dissatisfied with your experience and understand your frustration regarding the delays, pricing adjustments, and communication concerns you described. However, we would like to respectfully clarify several statements in your review that do not accurately reflect our company policies, operational procedures, or the terms agreed to prior to transport. Regarding pricing, all quotes provided are clearly disclosed as market-based estimates and may fluctuate depending on carrier availability, route demand, vehicle specifications, and current transport conditions. As outlined in the signed agreement, updated pricing may occasionally be required due to trucker-demand fluctuations, and customers always have the discretion to accept or decline revised carrier offers. We would also like to clarify that the statement claiming we “do not start looking for drivers until the eleventh hour” is incorrect. Our dispatch team actively works to secure a carrier as early as possible within the customer’s requested pickup window. Carrier assignment timelines can vary depending on market conditions, route availability, and scheduling logistics within the nationwide transport network. Additionally, the claim regarding a “$300 cancellation penalty” is inaccurate. Our agreement clearly states that the administrative cancellation fee is $199, not $300, and it is not automatically charged in every cancellation situation. The fee only applies under specific contractual circumstances and is not a penalty. Likewise, our contracts are designed to protect both our customers and our company by clearly outlining the responsibilities and expectations of all parties involved. While unforeseen delays, rerouting, or logistical adjustments can occasionally occur within the transport industry, we do acknowledge your dissatisfaction regarding the delivery timeline and communication experience. At the same time, we must respectfully defend the integrity and reputation of our company against statements that are exaggerated or factually incorrect. We remain committed to transparency, professionalism, and assisting customers throughout the transport process.

It's wonderful to hear that you had a positive experience with our team. Thank you for choosing to do business with us!