SGT Auto Transport

Thank you for your continued trust in us! We’re delighted to hear your second experience was just as positive and that our live chat team and driver provided the communication and support you needed. We truly appreciate your loyalty and look forward to assisting you again in the future!

Thank you for your continued trust and support over the years! We’re honored to be your preferred auto transport company and are grateful for your kind words about our team and service. Providing reliable, transparent, and stress-free transportation is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

Thank you for choosing us! We’re pleased to hear you had a good experience and appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.

We’re thrilled to hear your experience with the transport from MA to TX was seamless and on time. Thank you for your kind words about honoring the quoted price and for your recommendation. We truly appreciate your support!

Dear K A, Thank you for your feedback. We would like to clarify that the updated carrier pricing was related to a double-booking situation, where the shipment had been listed with multiple brokers at the same time. As outlined in the signed agreement, this can impact carrier availability and pricing, as it may create uncertainty in the marketplace and lead to higher carrier bids or delays outside of our control. With your cooperation, this situation has now been resolved, and the listing has been properly updated moving forward to help ensure a smoother and more efficient process. Our team is still actively working to secure and schedule the best available carrier option within your requested timeframe. We remain committed to keeping you updated as soon as new options become available. While we experienced a temporary phone system interruption, we are still fully available through email and live chat and continue to respond to customer requests as promptly as possible. Please feel free to contact us if you need further assistance, we are here to help and will continue working on your shipment until it is successfully delivered.

Dear CDR Dil, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that the initial quote provided was based on the market conditions and carrier availability at the time of booking. As disclosed during the booking process, vehicle transport pricing is subject to carrier availability and current market conditions. When the original pickup window could not be met at the quoted rate, our team presented an alternative option at a higher price for your consideration. Acceptance of any revised pricing is always optional, and customers are never obligated to proceed with an updated offer. Regarding your concerns about the transport itself, even our premium service does not guarantee that a vehicle will be the only unit being transported on a carrier. Auto transport carriers typically operate multi-vehicle trailers, and we will further investigate where this misunderstanding may have originated to ensure expectations are communicated clearly. We also apologize for any delivery delay you experienced. While carriers strive to meet estimated delivery schedules, factors such as traffic, weather, road conditions, and other scheduled deliveries can occasionally impact transit times. As for the concerns regarding the carrier and vehicle pickup, we take such matters seriously and will review the details internally. Our goal is always to work with licensed and insured carriers that meet industry requirements. We appreciate your business and regret that your experience left you dissatisfied. Your feedback will be reviewed with the appropriate departments as we continue working to improve our service and communication processes.

Thank you for your feedback. We are delighted to hear that your transport from upstate New York to El Paso, Texas was smooth, simple, and affordable, and that your vehicle arrived quickly. We truly appreciate your recommendation and your trust in our service, and we look forward to assisting you again in the future.

Dear Sdhoekstra, Thank you for taking the time to share your feedback. We would like to address several points to provide clarification regarding your shipment. As outlined in the signed Customer Shipping Contract, SGT Auto Transport acts as a licensed broker and all vehicles are transported by fully insured third-party carriers. Cargo insurance coverage is provided by the assigned carrier, as clearly disclosed in the agreement. In the event of a claim, our claims team remains available to assist customers in communicating with the carrier’s insurance provider and facilitating the process. Regarding payment terms, there was no 50/50 payment arrangement applicable to this shipment. Payment was processed in accordance with the agreed contractual terms and the selected service option at the time of booking. Our claims team did engage in an effort to assist in reviewing the reported concern; however, it was also noted that the item in question was reported as loose and unsecured at the time of transport, which is an important factor in the assessment of responsibility under carrier insurance guidelines. We understand that damage concerns are frustrating, and we remain committed to supporting customers through the carrier claims process within the scope of our role as a transportation broker.

Thank you for sharing your feedback. We take concerns regarding pickup scheduling and communication very seriously. However, because this review was posted anonymously, we are unable to identify the specific shipment being referenced or verify the details described. To assist us with investigating this matter, we kindly ask that you respond to the Trustpilot inquiry with your shipment details, update your review to include your order number, or contact us directly at [email protected]. Once we receive the necessary information, our team will be happy to review the matter thoroughly and provide any appropriate assistance.

Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

Dear Jennelle, Thank you for taking the time to share your concerns. As a returning customer, we genuinely regret that this experience did not meet your expectations. While we understand your frustration regarding the pickup delays and subsequent carrier cancellation, we would like to clarify that SGT Auto Transport remained actively engaged in coordinating your shipment and attempting to secure transportation. Unfortunately, carrier-side operational issues can occasionally arise that are outside of a broker's direct control. Regarding the top-load service, this is a premium transport request that is communicated to the assigned carrier. However, as with all transport logistics, final loading arrangements are subject to operational conditions and carrier requirements. We regret any confusion caused by the driver's personal opinions regarding the service. We also respectfully disagree with the characterization that support was unavailable. Our records indicate that our team remained in communication regarding the status of the order and that efforts were made to address your concerns throughout the process. With respect to the cancellation fee, it was assessed in accordance with the terms of the signed Customer Shipping Contract. The fee was not retained arbitrarily but was charged pursuant to the agreed contractual provisions governing cancellations prior to the expiration of the pickup window. Most importantly, customer satisfaction remains a top priority for us. A dedicated Customer Satisfaction Representative has been attempting to connect with you to discuss your concerns and explore a potential resolution. We genuinely value you as a returning customer and would welcome the opportunity to speak with you directly and work toward a mutually satisfactory outcome.

Dear Matthew, Thank you for sharing your feedback. We are pleased to hear that your vehicle arrived safely and in good condition. We would like to clarify that the additional fee referenced was for our expedited pickup service, which prioritizes securing a carrier for a specific pickup date. It is not a guaranteed delivery-date service. While we understand your disappointment regarding the timing of the shipment, factors such as traffic, weather, route changes, and carrier scheduling can impact transit times and delivery windows. We strive to set accurate expectations and provide transparent information regarding the services offered. Nevertheless, we regret that your experience did not fully meet your expectations and appreciate your feedback as we continue working to improve our services.

Thank you for your wonderful feedback! We’re thrilled to hear that your two vehicles were transported successfully from Long Island to Texas and that you found our pricing fair and affordable. We appreciate your recommendation and are glad the driver provided friendly, respectful, and professional service throughout the process.

Thank you for being a valued repeat customer! We’re honored to have earned your trust time and time again. It’s great to know that our reliable scheduling, transparent pricing, and dependable service continue to meet your expectations. We truly appreciate your kind words and look forward to assisting you with your future vehicle shipping needs.

Thank you for your wonderful feedback! We are delighted to hear that everything went smoothly from pickup to delivery and that our communication kept you informed throughout the process. We're also glad the Venmo payment option made things even more convenient for you. We truly appreciate your trust and look forward to assisting you again in the future!

Thank you for being a returning customer! We’re thrilled to hear both of your experiences were smooth and stress-free. We truly appreciate your continued trust and recommendation.

Thank you for your detailed feedback! We’re glad you found the process transparent, communicative, and easy to coordinate. We appreciate your trust in SGT Auto Transport.

Thank you for the great review! We’re pleased to hear everything went smoothly from booking to delivery and that your vehicle arrived ahead of schedule. We appreciate your recommendation and look forward to serving you again!

Dear Chris, We sincerely regret that your experience did not meet your expectations, particularly regarding the communication and support you received from our team. Please accept our apologies if any interaction came across as unprofessional, as this is not the standard of service we strive to provide. All of our agents are trained to handle customer concerns with respect, professionalism, and care. That said, we would like to clarify that the payment terms for your shipment were selected at the time of booking, specifically the discounted cash rate option. This payment structure, including the requirement for remaining balance to be paid in cash upon delivery, is also clearly outlined in the signed Customer Shipping Contract, which all customers are required to review and acknowledge prior to signing the contract. We understand that payment expectations can sometimes cause frustration, and we are sorry for any confusion you may have experienced. However, the terms selected and agreed to during booking are binding and form part of the contractual agreement between both parties. Your concerns regarding the phone conversation and customer service interaction have been taken seriously. We have forwarded your feedback to our Quality Assurance Team, who will review the call recording in detail to ensure all procedures were followed appropriately and to address any potential service issues. Once the review is completed, a member of our team will follow up with you directly. We appreciate your feedback and the opportunity to clarify this matter.

Thank you for your wonderful feedback! We're delighted to hear that you were happy with our customer service. We look forward to assisting you again in the future!