Ship Camps

Diana, Good morning, and thank you for reviewing your recent Ship Camps experience. We’re pleased to see your shipments were delivered ahead of schedule on both legs of your round trip. With that said, we’re very sorry to hear your trunks were damaged upon delivery. Since this is the first time the damage has been reported to our team, a member of our Claims Team will be reaching out directly to assist you with filing a damage reimbursement claim. Please know that all Ship Camps shipments include up to $1,000 of complimentary insurance coverage, with the option to insure up to $7,500 so you are protected in situations like this. While damage in transit is uncommon, the insurance coverage is in place to provide peace of mind in the rare event something does occur during transit. Please be on the lookout for outreach from our team. We appreciate your time and look forward to resolving this matter and helping replace the damaged item at no additional cost to you. Thank you again for choosing Ship Camps.

Marti, Good afternoon, and thank you for reviewing your recent ShipCamps experience. We are pleased to see your trunk was delivered ahead of schedule returning home from camp. However, we sincerely apologize for the condition of your trunk upon delivery and for the fact that you also received another camper's shipment. This is the first time our team has been made aware of either issue, and we apologize for the inconvenience they have caused. To ensure a satisfactory resolution, a member of our leadership team will be reaching out to you directly to assist with filing a damage claim and coordinating the return of the misdelivered item to its rightful owner. We understand how frustrating this must have been and appreciate you bringing it to our attention. We look forward to speaking with you, resolving these matters, and restoring your confidence in our service. Thank you in advance for your time and understanding.