ShipGo

Mr. Tungate, Good afternoon, and thank you for sharing your recent ShipGo experience. I'm glad your outbound shipment arrived ahead of schedule, but I'm sorry to hear your destination hotel charged you a $40 service fee upon delivery. While not common, some hotels and resorts do assess a receiving, handling, or storage fee to guests — similar to an overnight parking charge, for example — and this isn't a fee associated with ShipGo. We always recommend reaching out to your destination ahead of time to check for any potential fees like this before shipping. If a destination does charge a receiving or handling fee, it's often worth considering an alternative delivery location instead, such as a golf course, a friend or relative, or a FedEx location (which may carry a small fee, but typically far less than a hotel charge). I can see you've already discussed this with our team, and since this was your first shipment with us, we've made a one-time exception to refund the $40.00 fee you were charged by the hotel. I hope this reflects our commitment to making sure your experience with us is a positive one, and that we can be part of your future travels. Thank you for choosing ShipGo!