The suitcase made it to our destination…
The suitcase made it to our destination and home again in the designated time frame. My only complaint was that it was very dirty after the trip home. It looked like it had been dragged on the floor.
About ShipGo
Data updated- Website
- shipgo.com
- Category
- Travel & Vacation
- Location
- United States · West Palm Beach
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 100% (1/1)
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Is ShipGo legit?
ShipGo (shipgo.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Fantastic service
Found this service by chance on Google and can not recommend highly enough the customer service was above and beyond door to door service is amazing and many options offered updates about pick up and delivery very helpful
Customer service is extremely…professional
Customer service is extremely excellent. I had called a few times with various questions. They pick up immediately and we’re able to answer my questions professionally and extremely nice. The boxes came perfectly. Nothing broke. They came on time delivered and picked up right on Target.
You told me my bag would be here at my…
You told me my bag would be here at my home within five days and it was right on time, from the pick up to the delivery it was perfect, I’m telling all my friends that travel to send there bags and to go with Ship Go thank you all
Just What We Needed
We needed to ship eight boxes of books. Shipgo was FABULOUS--from the customer service, to the pickup, to the delivery. I was shocked to receive my boxes five days early. Yay! A couple boxes were a little beat up (likely, due to the rains on the East Coast), but nothing that damaged the contents.
Highly recommended!
This is my second time using ShipGo, and once again, I had a great experience. My box arrived in just 3 days, exactly as promised, and everything inside was intact and in perfect condition. I also appreciated the regular tracking updates and notifications throughout the entire process—from pickup to delivery—which gave me peace of mind. ShipGo has proven to be reliable, efficient, and hassle-free, and I would definitely use their service again and again.
I was not told there would be a $40 fee…
I was not told there would be a $40 fee each way for picket up and drop off.
Reply from ShipGo2026-07-27
Mr. Tungate, Good afternoon, and thank you for sharing your recent ShipGo experience. I'm glad your outbound shipment arrived ahead of schedule, but I'm sorry to hear your destination hotel charged you a $40 service fee upon delivery. While not common, some hotels and resorts do assess a receiving, handling, or storage fee to guests — similar to an overnight parking charge, for example — and this isn't a fee associated with ShipGo. We always recommend reaching out to your destination ahead of time to check for any potential fees like this before shipping. If a destination does charge a receiving or handling fee, it's often worth considering an alternative delivery location instead, such as a golf course, a friend or relative, or a FedEx location (which may carry a small fee, but typically far less than a hotel charge). I can see you've already discussed this with our team, and since this was your first shipment with us, we've made a one-time exception to refund the $40.00 fee you were charged by the hotel. I hope this reflects our commitment to making sure your experience with us is a positive one, and that we can be part of your future travels. Thank you for choosing ShipGo!
"The service was fast and awesome
"The service was fast and completely satisfactory. My sister was originally planning to drive 2 to 3 hours just to drop off her bag, but to her pleasant surprise, ShipGo picked it up directly from her remote location! She didn't need to travel at all. Truly an excellent service!"
ShipGo is faboosh
You guys my bags arrived ON TIME and to my doorstep it is truly magical!
Seamless and arrived before expected.
GSo Simple, great Value!
I looked at several online shipping websites to send Skis from the US to Europe and back. ShipGo was the least expensive and the process was so simple. They truly were the best value from any of the websites.
Amazing experience 1000x recommend
Easy & fast a great convenience
The fact that we dont have to lug our…
The fact that we dont have to lug our bags through the airport and have to wait for them when we land
A job well done!
From start to finish , it was seamless . Booking was made on the phone and the lady who took the booking offered the $20 discount that I didn’t know about . Without the discount, it was $69 ! Thank you so much!
Prompt service
Prompt service. Never disappoints. Customer service is excellent
my luggage actually arrived early and I…
my luggage actually arrived early and I love this service for travel
Very happy with the service
Very happy with the service. Already recommended to a friend. Plan to use when she moves back to NYC after grad school.
Delivery service excellent
Delivery service excellent . For future it would be better if laugage collection time duration reduced. As an example, it’s mentioned that the laugage will collect within 9am to 6pm. For this I have to wait whole day to give it.
Thank you so much much
Thank you so much much Greatly appreciated My first luggage arrived the next day the the 2 a day n half early What an amazing experience I’m am grateful My gratitudes. Blessings 🙏🏻