Shop Solar

Thanks for the review, Mike. We're here to help with whatever you need!

We're so glad to hear you got the help you need!

Thanks for the review, Tommy!

Thank you so much, Alex! This review absolutely made our day. Chantelle really is a superstar, and we are glad she was able to get those warranty documents over to you in record time so the home sale could go through without a hitch. Mike, Andre, and Alex will be thrilled to hear your shout-out, too. We love helping our customers with everything from the initial design and permits to long-term support. Thanks for being such an awesome part of the Shop Solar family!

Hi Charles, We apologize for the missed call and the missing cables! Since tracking shows the cables were delivered on July 2nd, they may have been misdelivered by the carrier. Our service team has already reached out to you via email to help you file a missing parcel claim with FedEx. Please check your inbox and reply to our message so we can get this resolved for you right away!

Hi Hex, Thank you for the excellent review! Taking on a remote DIY project means doing the heavy lifting yourself from measurements to setup, but the payoff and cost savings are absolutely worth it. When a project is moving fast, a missing part can throw a major wrench in the gears, so we are glad we could rush those replacements out to you over the weekend to keep your Monday timeline on track. We appreciate your business and are thrilled we could help you get through the permitting process smoothly!

Hi Michelle, We're so glad our team took the time to answer your questions and help you get the right equipment for your needs. We hope to work with you again!

Thanks for the review, Tim. We're glad to hear you're happy!

Thank you so much for the wonderful recommendation! Knowing that our team has consistently been there to provide the parts and information you need is the highest compliment we could receive. We are fully committed to supporting our customers through every stage of their solar journey, and we truly appreciate you taking the time to share your experience.

Hi Nestor, Thank you so much for your continued trust in us on your fifth purchase! You make an excellent point about the importance of having everything documented for future warranty claims. We want to reassure you that you won't have to navigate any future warranty hurdles with the manufacturer alone. At Shop Solar, we actually handle all post-purchase technical support directly. If you ever experience an issue with your equipment, our in-house technical team will work with you to troubleshoot it. If a replacement or repair is needed, we will open the claim with the manufacturer on your behalf and manage the entire process for you. That being said, we completely understand wanting those serial numbers for your own personal records. You will be able to find the serial numbers on all the equipment - usually on a sticker located on the sides or back of inverters and batteries. If you need help locating them please reach out - our team is happy to help!

Your review is just how we like to keep solar - simple and straight forward! Thanks for sharing your thoughts, Don!

Hi Vincent, Going from a solar beginner to confidently securing your winter backup power is a major win! We believe there are no dumb questions, and we are thrilled our team could make your buying experience simple and stress-free. Thank you for the incredible review, the high praise for our crew, and for being a customer for life!

Hi Edward, Thank you for the fantastic review! Troubleshooting equipment issues can be a time-consuming process, and we are glad Karl was able to dedicate the necessary hours to get everything working perfectly for you. We really appreciate your feedback and are always here if you need anything else down the road.

Thanks for sharing your feedback, Jim!

Thanks for taking the time to leave us a review, Todd! We're glad you got the help you needed. We look forward to working with you again.

Hi Alli, We take a lot of pride in being a small, dedicated team, and we're so glad we could handle the heavy lifting during that tricky warranty process. We'll always go to bat for our customers when manufacturer's make warranty claims harder than they need to be. Thank you so much for the fantastic review and for your trust in us. We look forward to working with you again on your next project!

Hi Eric, Welcome to the off-grid family! Taking on a full solar and battery build by yourself is no small feat, and we are absolutely thrilled that we could help you bring it across the finish line. Local inspectors can definitely be tough when it comes to battery storage codes, but building out that fire-resistant room and getting the right replacements sorted is how you do a DIY project right. Pairing that heavy-duty ground mount with local pros for the final electrical hookup was a genius move to save money while keeping everything safe. Thanks for sharing your journey with us, and enjoy your awesome new system!

Thanks for the review, Hector!

Hi Darrell, We are so glad you chose to partner with us for your solar needs! James is fantastic at breaking things down, and we're thrilled he could answer all your questions and give you that outstanding service. Thank you so much for the 5-star review!

Thanks for leaving us a review, Michael!