SignUpGenius

Thank you for taking the time to share this feedback, and I’m sorry to hear about the frustration with the recent changes, especially around logging in as an alternate admin. I understand how disruptive it can be when a workflow you rely on changes without clear communication, particularly when you’re trying to manage events on a tight schedule. I will share your comments with our team so they can review the concerns around admin and secondary admin access and the impact of the recent updates. If you have any specific questions about accessing your account or need help getting back into the admin view you’re used to, I’d encourage you to reach out to our Customer Success team at [email protected] and they will be happy to help.

Thank you for your feedback and for continuing to rely on SignUpGenius for your contract work. I’m sorry to hear that you’ve experienced issues with the mobile app failing to open consistently. I understand how frustrating that can be, especially when you need quick and reliable access on the go. We appreciate you sharing your experience, and I want you to know that our team is actively working on improving the app’s performance and reliability. Feedback like yours is incredibly valuable as we continue making updates to provide a smoother mobile experience for our users. In the meantime, I’m glad to hear that accessing SignUpGenius through your iPhone’s web browser has been working well for you. Thank you again for taking the time to share your thoughts with us.

Thank you so much for taking the time to share your experience—we truly appreciate your review! I would like to let you know that ad removal is included with all of our paid subscription plans. If you’d ever like to explore those options, our Customer Support team would be happy to help you find the best fit. You can reach them anytime at [email protected]—they’re always glad to assist!

Thank you for sharing your feedback—we truly appreciate you taking the time to let us know about your experience. I’m very sorry to hear that you’ve encountered issues on the site. We understand how frustrating and disruptive that can be, and I sincerely apologize for the inconvenience it’s caused. Our team actively monitors performance and works to resolve issues as quickly as possible. We’re also focused on implementing longer-term improvements to strengthen the platform’s stability and provide a more consistent, reliable experience. Thank you for your patience and for sticking with us while we make these improvements. If you’re still experiencing specific issues, please don’t hesitate to reach out to our support team at [email protected]. They are more than happy to help.

Thank you for your feedback. We’re sorry to hear that your experience with our site was slowed by video ads. Our goal is to provide free access to our content, and ads help us keep the site running—but we understand they can sometimes feel overwhelming and impact performance. We’re actively working on ways to provide a smoother, more enjoyable user experience. Your input is very valuable, and we appreciate you taking the time to share it.

Thank you for sharing your experience. We’re very sorry to hear about the difficulties your booster club has encountered and understand how important reliable access to your sign ups and historical data is when coordinating volunteers and community events. We take concerns like this seriously, and losing access to important information is certainly not the experience we want any organization—especially nonprofit groups that rely on SignUpGenius—to have. We also apologize for the frustration caused by the delay in communication while this issue has been under review by our technical team. We truly value the nonprofit organizations and volunteer groups that use our platform, and feedback like yours helps us continue improving both our systems and our support experience.

Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. I also wanted to make sure you’re aware of a couple of features that may be helpful. We offer the ability to duplicate a sign up, which can save time when creating similar events. In addition, reminder messages can be sent for all sign ups except those created in the Slots Only format. If you’d like any guidance on using these features, please don’t hesitate to reach out to our Customer Success Team at [email protected]. They’re always happy to help!