SimpliSafe

Hi Nicholas, Thank you for taking the time to share this and for the account information along with it. Three months to get a professional installer to your home is well outside what that path should look like, and we would like to investigate why the schedule slipped that long. We are also sorry the Video Doorbell angle mount did not fit the geometry of your entryway well enough to face the street the way you needed. For a setup like yours, an Outdoor Camera can be a better option because the mount is more flexible with viewing angles, which lets you frame the street directly. We've noted your contact information and will reach out to look at both the install timeline and whether an Outdoor Camera swap makes sense for your specific setup. The SimpliSafe Team

Hi there, Thank you for taking the time to lay out both what works and what falls short of what you want, and for sharing your account information so we can dig into the specifics. There is one important clarification worth making on the remote monitoring point: it is less that we "will not" monitor those cameras and more that we cannot, because Active Guard runs on power draw levels the battery only mode cannot sustain, which is why plug in power becomes a hard requirement rather than a nudge. On the design feedback around the Keypad look and the magnetic camera mount drift, we are passing both along to the product team so they land where they are most useful. We will also pull the install call to see where the tech's familiarity with the system fell short, so that specific gap does not carry into the next install. We appreciate you leaving this with the level of detail you did. The SimpliSafe Team

Hi Joseph, Thank you for letting us know. Sharing app access with additional users is walked through step by step in our guide at support.simplisafe.com/articles/app-features/additional-user-access-for-simplisafe, and it should sort out what has been getting in the way. If you follow it and something still is not lining up, let us know and we will dig in from there. The SimpliSafe Team

Hi Ben, Thank you for taking the time to flag this, even briefly. We hear that the interaction did not go the way it should have, and we would like to dive deeper into what actually happened so we can address it directly. We've requested your information so we can pull the call, understand where the answer went sideways, and follow up with you on the specifics. The SimpliSafe Team