THe technician was professional and…
THe technician was professional and very pleasant
About SimpliSafe
Data updated- Website
- simplisafe.com
- Category
- Home Services
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (52/52)
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Is SimpliSafe legit?
SimpliSafe (simplisafe.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Very hard to add a person
Couldn’t get professional install for 3…
Couldn’t get professional install for 3 months and doorbell mount never worked to properly face street
Reply from SimpliSafe2026-08-07
Hi Nicholas, Thank you for taking the time to share this and for the account information along with it. Three months to get a professional installer to your home is well outside what that path should look like, and we would like to investigate why the schedule slipped that long. We are also sorry the Video Doorbell angle mount did not fit the geometry of your entryway well enough to face the street the way you needed. For a setup like yours, an Outdoor Camera can be a better option because the mount is more flexible with viewing angles, which lets you frame the street directly. We've noted your contact information and will reach out to look at both the install timeline and whether an Outdoor Camera swap makes sense for your specific setup. The SimpliSafe Team
User friendly and easy self installation.
User friendly and gives complete home security coverage I requested from SimpliSafe. Easy self installation of new system. Less expensive than previous home security company I used. SimpliSafe doesn't require a contract agreement.
After finally speaking with a live…
After finally speaking with a live person on a phone call, I got Alexander A. to help me walk thru the troubleshooting of an entry sensor on my system. He was EXTREMELY patient and helpful and we solved the problem quickly. I bypassed the chat system because I need a live person to interact with instead of the automated system. I wish it was easier to get a live phone call to help me, I am of an age where I'd rather do things as 'in person' as possible. That is my ONLY 'complaint' against SimpliSafe, I have had occasion to deal with them in the past and things have always concluded favorably!
After trying to rectify an issue with…
After trying to rectify an issue with the base station of my unit through the online chat proved unsuccessful, was referred to call the Simplisafe Product Specialist team. Alexander A. was able to assist me and resolve the issue quickly. Thanks Alexander A., keep up the good work!
- Overall satisfaction with SimpliSafe
- Prompt delivery of purchased system parts - Excellent directions for set up and ease of set up - Very happy with the results!
LEX was very…Amazing
LEX was very professional,courteous,kind and patient..she really knows her job and what to look for to solve your problems..she is amazing...a pleasure to speak with her..
Keisha is first rate.
It’s “ok”
It’s “ok”. It’s not that the system doesn’t function. For me, it’s the feel and appearance. It feels like it’s a toy since it’s primarily an app based system. Appearance wise, the sensors are fine but the keypads seem very 1990’s. The camera mounts SUCK! The magnet is weak and your cameras will droop until you prevent it yourself. Also, and very important! They WILL NOT monitor remotely if you don’t plug them in! This can be a huge issue if you don’t want a power cord ran from wherever the camera is. Do the install yourself! The tech I got was not fluent with the system and the install shows! A costly learning experience. If your from the security system world, keep SimpliSafe in mind but it may not be your ultimate choice.
Reply from SimpliSafe2026-08-07
Hi there, Thank you for taking the time to lay out both what works and what falls short of what you want, and for sharing your account information so we can dig into the specifics. There is one important clarification worth making on the remote monitoring point: it is less that we "will not" monitor those cameras and more that we cannot, because Active Guard runs on power draw levels the battery only mode cannot sustain, which is why plug in power becomes a hard requirement rather than a nudge. On the design feedback around the Keypad look and the magnetic camera mount drift, we are passing both along to the product team so they land where they are most useful. We will also pull the install call to see where the tech's familiarity with the system fell short, so that specific gap does not carry into the next install. We appreciate you leaving this with the level of detail you did. The SimpliSafe Team
Raving fan!!!
Had issues with couple items on my system due to WiFi - rep was very friendly and took time to listen, fix issues and calm me down and was a real surprise and delight moment when he offered a free month of monitoring for the issue and time spent on the phone. I left Vivint for a similar issue after being with them for 10 years where they could not replace a small sensor whereas SimpliSafe team replaced the lock which was giving issue without me asking and offered compensation for time spent on the phone. Excellent customer focused service and company. !!!
Difficulty sharing app
Reply from SimpliSafe2026-08-07
Hi Joseph, Thank you for letting us know. Sharing app access with additional users is walked through step by step in our guide at support.simplisafe.com/articles/app-features/additional-user-access-for-simplisafe, and it should sort out what has been getting in the way. If you follow it and something still is not lining up, let us know and we will dig in from there. The SimpliSafe Team
Worst customer care experience of my…
Worst customer care experience of my life. Completely oblivious support staff
Reply from SimpliSafe2026-08-07
Hi Ben, Thank you for taking the time to flag this, even briefly. We hear that the interaction did not go the way it should have, and we would like to dive deeper into what actually happened so we can address it directly. We've requested your information so we can pull the call, understand where the answer went sideways, and follow up with you on the specifics. The SimpliSafe Team
Quick response when I forgot alarm was on
Quick response
SimpliSafe Customer Service is…
SimpliSafe Customer Service is amazing!! I appreciate how patient, kind and efficient they are!! Thank you, SimpliSafe!!
Easy to use.
SimpliSafe Review
SimpliSafe was easy to put in and works great
Messasiah was pleasant
Messasiah was pleasant, courteous, and professional. I thought I had a difficult-to-solve problem that was going to take considerable time and multiple phone calls being passed from one rep to another. Not so, I was surprised when Messasiah was able to quickly correct the problem and stayed with me to test the system to ensure it functioned correctly. I nominate Messasiah for employee-of-the-month and recommend she receive the top award of the eight day all-expenses paid vacation to Hawaii! Great representative of SimpliSafe!
Arielle was a great help
Arielle was a great help. She went through step-by-step on a problem that I have with one of my cameras and also my keypad which was by the garage. Thank you so much for your help. I’m asking for management or Supervisor that she needs a raise or a promotion for her. Great customer service. Thank you once again for helping me out.
Great system covers inside and outside…
Great system covers inside and outside security snd camera coverage and doorbell and locks. Very good phone service and security monitoring.