Sinocultural is a Chinoiserie Brand. Sinocultural is dedicated to preserving the Intangible Eastern Cultural Heritage and Bringing it into Modern Life. Sinocultural's Mission is to Spread the Charm of Intangible Cultural Heritage and to show the Exquisite and Fascinating Traditional Craftsmanship in China.
Hi,
Dear, thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order and also your share about your new purse.
The products are gorgeous and high quality, the embroidery is amazing. What made me take out a star is the gift box, I ordered the bag and paid extra 30 dollars for a gift box and was extremely disappointed to find out it's a very basic red box that was extremely over priced, nothing special about the decorating or the quality of it, so I suggest for anyone interested in buying the bags as gifts to buy them without paying extra for a gift box.
Sinocultural 回复2025-02-17
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. According to the gift boxes, we actively seek solutions and had ready upgrade our gift box. We look forward to your next order and evaluation again.
Everything, the service and the quality of the bag. It was everything that I was hoping for. It's like perfection. Thank you.
Sinocultural 回复2025-02-10
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and our service. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
Truly a good product and quick shipping. Have had a chance to know how it really is in use but just by seeing and holding it, it surely one he'll of a quality one. Look exactly as it's on photo.
Sinocultural 回复2025-02-07
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
My item was stuck in customs clearance for 3 weeks, made me miss an important date! I have yet to receive my item yet despite calling the courier service company and sinocultural has not been much help!
Sinocultural 回复2024-12-13
Dear Douglas,
Really sorry for the bad shopping experience in our website. When we encountered customs clearance problems on November 28, we sent you several emails to inform the customs clearance problems, and we need your assistance in customs clearance.You may have missed our email messages. Please follow the email instructions after seeing the message, contact the local customs office to assist in customs clearance. Our service email address is: [email protected], please contact us and we solve this problem together.
This company is very honest and kind. I love everything I have bought and they are great in their customer service. I once had issues with an order and they took care of it right away. The products are great and the service is wonderful! I highly recommend them and their products! 5 stars all the way!
The purse quality is amazing! I first saw their bags on Facebook, and I was blown away by all the beautiful designs on their website, especially the magnolia embroidery handbag! Their customer service is awesome I had a few a few questions before ordering and they so helpful!
Sinocultural 回复2024-11-25
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
Summary for the brand and purchase experience: Definitely will have future purchases!
Had ordered two bags and a wallet from them even though I was skeptical since there weren't many reviews or info available regarding the brand. However, the customer service over at their social medias were prompt (during business hours of course) and very polite to all my inquiries!
They had made the whole purchasing experience smooth and pleasant, the delivery had some issues with the tracking but they did their best in assisting it as well and the parcel arrived within a week!
The items had arrived in perfect condition, but the gift box I had purchased as an add-on had been damaged, contacted them again and were compensated in a timely manner too (was really surprised of that).
Regarding the product itself, the silk-made is what caught my eye and the quality is definitely there, prices also are way reasonable for what you get.
Again, will definitely revisit their store and purchase more in the future
Sinocultural 回复2024-11-25
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse, the craftsmanship and our customer service. We take great pride in our work and are glad it met your expectations.We look forward to your next order!
I got my sister the pretties silk bag for her birthday, and she loved it very much!
Sinocultural 回复2024-11-22
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. We look forward to your next order!
The bag was packaged flawlessly and arrived on time. Incredible craftsmanship and so so beautiful. I get compliments every day for this stylish, elegant, and unique silk bag! Great company.
Sinocultural 回复2024-11-22
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations. We look forward to your next order!
Bait and switch !
This is very disappointing as it was the PEFECT Christmas gift for my girlfriend. And the website has so many more gift I could get her in January for her birthday! Literally the nicest looking handbags that are in this price range.
Then it all went to hell....
The item was in stock online, so I bought it. Very soon after I received an email it suddenly wasn't available, but they could send me the style in some other sizes that were random. I said "NO" to switching TWICE and then demanded a refund. I want the exact item I selected and paid for. Why would I rather have something else? It still says in stock by the way!
Do not trust these people!
Yes I REFUSED a different size of the product. I want exactly what is pictured and what I had paid for. Yes I will REFUSE other items then the one that I chose and purchased. It said "in stock" for hours later of the SAME item and SAME SKU every time I checked back. Don't spit on my cupcake and tell me it's frosting.
Unacceptable. REFUSE to be bait and switched!
This is not up to anyone's "standards" especially when I am buying a handbag for over $300. So you permanently lost a customer. Your website should be accurate and customers should be able to get exactly what they want and pay for. Not some substitutions in different sizes or whatever.
__________________________________________
Order Confirmed- Here is the email everyone!
"Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent." - LIES, LIES,LIES
Sinocultural 回复2024-11-18
Dear,
Thanks for your review. It's a pity for your bad shopping experience in our website.The size of the bag you purchased is out of stock. For the same style, we have other sizes in stock so we send you message to communicate with you that whether if it possible to change to other sizes. You refused and request for a refund. We processed your refund promptly.
Actually the bag your ordered which was out of stock has no longer show on the website. We valued your concerns and try our best to dealt with it in a timely manner. Unfortunately, we failed to meet your standards.
Finally, thanks for your feedback. We will continue to improve our customer service for a better shopping experience.
Sinocultural
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the purse and its craftsmanship. We take great pride in our work and are glad it met your expectations.We look forward to your next order!