Hello Becki,
Thank you for your wonderful review!
We're delighted to hear that our customer service team kept you updated and followed up to make sure your shipment was delivered safely. Your kind words mean a lot to us, and we're especially glad that you found our service reliable and trustworthy.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope to serve you again in the future!
Aika – Siraat Support
Hello Tracey,
Thank you for your lovely review! 😌
We're so pleased to hear that you feel the wait was worthwhile and that you're enjoying your new pans. It's wonderful to know you're having a great cooking experience with easy cleanup and that you're happy with your choice for your family.
We also appreciate your patience with the delivery time and your understanding. Thank you for choosing SiraatsKitchen, and we hope you continue to enjoy your pans for many years to come!
Aika – Siraat Support
Hello Fay & Roy,
Thank you so much for your wonderful review!
We're thrilled to hear that you're loving your new pans and that the recommended heating and water droplet test are working so well for you. It's fantastic to know that everything you've cooked so far has released beautifully from the pan.
We truly appreciate you taking the time to share your experience and thank you for choosing SiraatsKitchen. We hope you continue to enjoy many delicious meals with your new pans!
Aika – Siraat Support
D
Dave · 写过 1 条评价 · 体验于 2026-01-22 ·
★★★★★
他们是一个骗局
他们是骗局,他们转售廉价商品并将其作为优质商品进行营销。请不要在这里浪费你的钱!
Siraat 回复2026-08-09
Hello Dave,
We're sorry to hear that you feel this way about your experience.
We take concerns about product quality very seriously. Our products are designed with a focus on quality and performance, and we'd appreciate the opportunity to understand what led to your concerns.
As we're unable to identify your order from the review alone, please feel free to contact our support team with your order details so we can review your experience and assist you further.
Aika – Siraat Support
Hello Alexandra,
Thank you for your fantastic and detailed review!
We're delighted to hear that you enjoyed your first pan enough to come back and order a second one. It's great to know that you've found the right cooking technique for your pans and are now enjoying your cooking experience.
We also appreciate your feedback on the packaging, presentation, and shipping time. We're continuously working to improve the delivery experience, so your comments are very helpful.
Thank you for choosing SiraatsKitchen twice and for your trust in our products. We hope you continue to enjoy your pans for many years to come!
Aika – Siraat Support
C
Chris Campton · 写过 1 条评价 · 体验于 2026-08-07 ·
★★★★★
第一个真正有效的不粘锅!...
第一个不粘锅,无需单腿站立,同时通过睫毛呼吸并唱着星条旗……
Siraat 回复2026-08-09
Hello Chris,
Thank you for the fantastic review! 😄
We absolutely loved your description! We're thrilled to hear that you've found a pan that works well for you without all the complicated steps. Your kind words mean a lot to our team.
Thank you for choosing SiraatsKitchen, and we hope you continue to enjoy cooking with your pan!
Aika – Siraat Support
H
Henri Patey · 写过 1 条评价 · 体验于 2026-08-05 ·
★★★★★
快速回复我的问题
对我的问题的快速答复,他们理解了问题,所以让我得到了目标答案,易于理解,表现出真正关心帮助我。
Siraat 回复2026-08-07
Hello Henri,
Thank you for your wonderful review!
We're delighted to hear that our team was able to respond quickly, understand your question, and provide the information you needed in a clear and helpful way. It's especially rewarding to know you felt genuinely supported throughout your experience.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope to assist you again in the future.
Aika – Siraat Support
Hello Bp,
We're very sorry to read about your experience and understand how frustrating it must have been not to receive your order.
This is certainly not the level of service we strive to provide. As we aren't able to identify your case from your Trustpilot review alone, we'd appreciate the opportunity to investigate what happened.
If your issue has not yet been resolved, please reply to your existing support email or contact us with your order number, and we'll be happy to review your case and work toward an appropriate resolution.
Aika – Siraat Support
Hello Carolyn,
We're very sorry to read about your experience and understand how frustrating it must have been not to receive your order.
This is certainly not the level of service we strive to provide. As we aren't able to identify your case from your Trustpilot review alone, we'd appreciate the opportunity to investigate what happened.
If your issue has not yet been resolved, please reply to your existing support email or contact us with your order number, and we'll be happy to review your case and work toward an appropriate resolution.
Aika – Siraat Support
N
Nina Grierson-Jones · 写过 3 条评价 · 体验于 2026-08-03 ·
★★★★★
惊人的平底锅
令人惊叹的平底锅,完全不粘,如广告所示,而且手柄保持凉爽!请也做盆子和迷你平底锅和迷你盆子
Siraat 回复2026-08-04
Hello Nina,
Thank you for your amazing review!
We're thrilled to hear that you're enjoying your pan and that it's performing exactly as expected. It's especially great to know you're happy with the naturally non-stick performance and that the cool-touch handle has been a feature you appreciate.
We also love your suggestions for additional products! Feedback like yours helps inspire future developments, and we'll be sure to share it with our team.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy cooking with your pan.
Aika – Siraat Support
Hello Sandi,
Thank you for your wonderful review!
We're delighted to hear that your first experience with your Siraat pan has been such a positive one. It's great to know you achieved excellent results with your eggs and that cleanup was quick and easy.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope your pan continues to impress you with every meal.
Aika – Siraat Support
Hello Jean-Louis,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve your concern quickly and to your full satisfaction. While we're sorry to hear your original pan developed an issue, we're pleased we could provide a replacement promptly and keep you updated throughout the process.
It means a great deal to know that you're happy with both your replacement pan and the support you received. Thank you for your trust and for choosing SiraatsKitchen. We look forward to serving you again in the future!
Aika – Siraat Support
Hello David,
Thank you for sharing your feedback.
We're glad to hear you're enjoying the cookware overall, though we're sorry to learn that the size and weight weren't quite what you were hoping for.
We'd be happy to review the options available for your order. As we aren't able to identify your case from your Trustpilot review alone, please reply to your existing support email or contact us with your order number so our team can look into whether an exchange is possible and discuss the available options with you.
Aika – Siraat Support
A
Anjali Koschmider · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
准时沟通并能够...
准时沟通并能够立即纠正问题
Siraat 回复2026-08-05
Hello Anjali,
Thank you for your wonderful review!
We're delighted to hear that our team was able to communicate promptly and resolve your concern right away. Providing fast and efficient support is something we truly strive for.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and look forward to serving you again in the future.
Aika – Siraat Support
V
Vince · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
出色的客户服务和产品
出色的客户服务和沟通。对产品的质量非常满意!
Siraat 回复2026-08-03
Hello Vince,
Thank you for your wonderful review!
We're delighted to hear that you're happy with both the quality of our products and the support you received from our team. Providing excellent customer service and clear communication is something we truly value, and we're pleased it made a positive impression.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware for years to come.
Aika – Siraat Support
Hello Simon,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying your pans and that our support team was able to resolve the issue quickly by arranging a replacement. It's great to know that both our products and our service met your expectations.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware for many years to come.
Aika – Siraat Support
J
Jonathon Lyons · 写过 1 条评价 · 体验于 2026-08-03 ·
★★★★★
还没用过,不过看起来不错……
还没用过,不过看起来质量不错
Siraat 回复2026-08-03
Hello Jonathon,
Thank you for your review!
We're delighted to hear that your new cookware has made a great first impression. We hope you enjoy using it and that it lives up to your expectations once you have the opportunity to cook with it.
Thank you for choosing SiraatsKitchen. We truly appreciate your support.
Aika – Siraat Support
Hello Richard,
Thank you for your wonderful review!
We're delighted to hear that you're having such a great experience with your pan. It's great to know it's performing well on your gas range and that you've found a cooking technique that works perfectly for the foods you enjoy most.
Thank you for sharing your experience and for choosing SiraatsKitchen. We hope your cookware continues to bring you many enjoyable meals for years to come.
Aika – Siraat Support
Hello Tammy,
Thank you for your wonderful review!
We're delighted to hear that you've come back to SiraatsKitchen time and again. Knowing that you're now on your fourth pan and even chose to gift one to your son means a great deal to us. It's especially rewarding to hear that he loves it too!
Thank you for your continued trust and support. We hope our cookware continues to be a valued part of your kitchen for many years to come.
Aika – Siraat Support
Hello Wendy,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying your titanium skillets and that they've made such a positive first impression. It's also great to know you had a positive experience with our customer service and that you'd recommend our cookware to others.
We truly appreciate your support and your feedback. We hope your skillets continue to serve you well for many years to come.
Aika – Siraat Support