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Home & Garden

Siraat

101 reviews

4.1101 reviews
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About Siraat

Data updated
Website
siraatskitchen.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (20/20)
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Is Siraat legit?

Siraat (siraatskitchen.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-11.

What people say

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Becki · 1 review · Experienced 2026-08-10 ·

Excellent customer service who followed…

Excellent customer service who followed up right through to check the shipment was delivered. Good honest seller.

Reply from Siraat2026-08-11

Hello Becki, Thank you for your wonderful review! We're delighted to hear that our customer service team kept you updated and followed up to make sure your shipment was delivered safely. Your kind words mean a lot to us, and we're especially glad that you found our service reliable and trustworthy. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope to serve you again in the future! Aika – Siraat Support

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Tracey Coles · 26 reviews · Experienced 2026-08-01 ·

Excellent Product

Delivery took a while. However, when we got our new pans it was worth the wait. Cooks without sticking or burning and clean with just a wipe. Healthier choice for our family too. Very pleased 😌

Reply from Siraat2026-08-10

Hello Tracey, Thank you for your lovely review! 😌 We're so pleased to hear that you feel the wait was worthwhile and that you're enjoying your new pans. It's wonderful to know you're having a great cooking experience with easy cleanup and that you're happy with your choice for your family. We also appreciate your patience with the delivery time and your understanding. Thank you for choosing SiraatsKitchen, and we hope you continue to enjoy your pans for many years to come! Aika – Siraat Support

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Fay Cobia · 1 review · Experienced 2026-08-06 ·

We love our new pans

We love our new pans. We are using your directions for heating the pan, checking for right temp. With drops of water before adding enough oil to lightly coat the bottom of the pan. Absolutely love this pan. Nothing we have cooked has stuck to the bottom of the pan. Thanks for making a great pan. Fay & Roy Cobia

Reply from Siraat2026-08-11

Hello Fay & Roy, Thank you so much for your wonderful review! We're thrilled to hear that you're loving your new pans and that the recommended heating and water droplet test are working so well for you. It's fantastic to know that everything you've cooked so far has released beautifully from the pan. We truly appreciate you taking the time to share your experience and thank you for choosing SiraatsKitchen. We hope you continue to enjoy many delicious meals with your new pans! Aika – Siraat Support

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Dave · 1 review · Experienced 2026-01-22 ·

They are a SCAM

They are a SCAM, they’re reselling cheap items and marketing them as high quality goods. Please dont waste your money here !!!!

Reply from Siraat2026-08-09

Hello Dave, We're sorry to hear that you feel this way about your experience. We take concerns about product quality very seriously. Our products are designed with a focus on quality and performance, and we'd appreciate the opportunity to understand what led to your concerns. As we're unable to identify your order from the review alone, please feel free to contact our support team with your order details so we can review your experience and assist you further. Aika – Siraat Support

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Alexandra · 9 reviews · Experienced 2026-05-10 ·

Ordered twice because it's good

Ordered twice because it's good! First got their cheapest frying pan to see if it fits my needs and as advised. The trick is to preheat as per instructions and keep the temperature constant, not too low nor too high. If you get that right - happy cooking! After I got the hang of it I ordered a second frying pan . Got two different gift cooking tools, too. The shipping took a while but that's fine with me. 5 stars for the quality 5 stars packaging & presentation I don't know about customer service as I never had to contact them 3-4 stars for shipping time (UK) but tracking available ( email) Overall: VERY HAPPY. Thank you.

Reply from Siraat2026-08-09

Hello Alexandra, Thank you for your fantastic and detailed review! We're delighted to hear that you enjoyed your first pan enough to come back and order a second one. It's great to know that you've found the right cooking technique for your pans and are now enjoying your cooking experience. We also appreciate your feedback on the packaging, presentation, and shipping time. We're continuously working to improve the delivery experience, so your comments are very helpful. Thank you for choosing SiraatsKitchen twice and for your trust in our products. We hope you continue to enjoy your pans for many years to come! Aika – Siraat Support

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Chris Campton · 1 review · Experienced 2026-08-07 ·

The first non stick pan that actually works!…

The first non stick pan that actually works without standing on one leg while breathing through your eyelashes and singing the star spangled banner.....

Reply from Siraat2026-08-09

Hello Chris, Thank you for the fantastic review! 😄 We absolutely loved your description! We're thrilled to hear that you've found a pan that works well for you without all the complicated steps. Your kind words mean a lot to our team. Thank you for choosing SiraatsKitchen, and we hope you continue to enjoy cooking with your pan! Aika – Siraat Support

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Henri Patey · 1 review · Experienced 2026-08-05 ·

fast response to my question

fast response to my question, they understood the question so got me to the answer on target, easy to understand, showed genuine concern about helping me.

Reply from Siraat2026-08-07

Hello Henri, Thank you for your wonderful review! We're delighted to hear that our team was able to respond quickly, understand your question, and provide the information you needed in a clear and helpful way. It's especially rewarding to know you felt genuinely supported throughout your experience. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope to assist you again in the future. Aika – Siraat Support

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Bp · 8 reviews · Experienced 2026-07-05 ·

Terrible experience

Terrible experience. Very long time to receive merchandise. Sent order back got the run around because I had to wait a week for them to inspect the unopened package they packed . Still haven't received my 129.09 refund on large 12in pan and lid. And took forever to get a lable for the other 10in pan and lid I returned as well because of the hassle. They still owe me 98.08 on that not yet refunded. Unopened merchandise should be no problem to inspect. When they ship it. And having to send pic of unopened merchandise then to wait till whenever to get inspection done to even get a refund on your 300.00 plus dollars is totally unacceptable period. Terrible business will not purchase anything from them in the future ever. Still waiting .

Reply from Siraat2026-08-06

Hello Bp, We're very sorry to read about your experience and understand how frustrating it must have been not to receive your order. This is certainly not the level of service we strive to provide. As we aren't able to identify your case from your Trustpilot review alone, we'd appreciate the opportunity to investigate what happened. If your issue has not yet been resolved, please reply to your existing support email or contact us with your order number, and we'll be happy to review your case and work toward an appropriate resolution. Aika – Siraat Support

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Carolyn Lloyd Brown · 25 reviews · Experienced 2026-08-05 ·

TERRIBLE CUSTOMER SERVICE

So very disappointed with this company and their TERRIBLE customer service. We ordered a pan back in February and it has never arrived. We have been in touch with customer service who blamed shipping issues several times, asked us to 'be patient' and then stopped communicating with us in April. We have requested a replacement for the 'lost' items or our money back and received neither. Awful customer service so we can't even comment on the (very expensive) pan quality! Get your act together Siraat and address delivery and service issues - if you have a good product it needs professional support behind it. You are really lacking ethics and the value of customer CARE.

Reply from Siraat2026-08-05

Hello Carolyn, We're very sorry to read about your experience and understand how frustrating it must have been not to receive your order. This is certainly not the level of service we strive to provide. As we aren't able to identify your case from your Trustpilot review alone, we'd appreciate the opportunity to investigate what happened. If your issue has not yet been resolved, please reply to your existing support email or contact us with your order number, and we'll be happy to review your case and work toward an appropriate resolution. Aika – Siraat Support

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Nina Grierson-Jones · 3 reviews · Experienced 2026-08-03 ·

amazing pan

amazing pan, completely non stick as advertised and the handle stays cool! please make pots too and mini pans and mini pots

Reply from Siraat2026-08-04

Hello Nina, Thank you for your amazing review! We're thrilled to hear that you're enjoying your pan and that it's performing exactly as expected. It's especially great to know you're happy with the naturally non-stick performance and that the cool-touch handle has been a feature you appreciate. We also love your suggestions for additional products! Feedback like yours helps inspire future developments, and we'll be sure to share it with our team. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy cooking with your pan. Aika – Siraat Support

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Sandi Range · 1 review · Experienced 2026-07-29 ·

I have only used my Siraat pan once

I have only used my Siraat pan once, but my first impression is awesome. Cooked eggs in the skillet and it definitely needed just a thin covering of oil, and it cleaned up beautifully. I am very impressed.

Reply from Siraat2026-08-05

Hello Sandi, Thank you for your wonderful review! We're delighted to hear that your first experience with your Siraat pan has been such a positive one. It's great to know you achieved excellent results with your eggs and that cleanup was quick and easy. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope your pan continues to impress you with every meal. Aika – Siraat Support

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Jean-Louis · 1 review · Experienced 2026-08-03 ·

Concern was addressed quickly and to my…

Concern was addressed quickly and to my full satisfaction. I purchased a titanium pan from this company and it worked great for the first 3 months, but then developed a warp and would no longer sit flat. Upon contacting the company they promptly sent me a replacement pan, it shipped quickly and the replacement is perfect. Customer service also followed up throughout the process keeping me informed when the pan had shipped and even checked in to confirm I had received it. Amazing service and I will definitely be buying more from them!

Reply from Siraat2026-08-05

Hello Jean-Louis, Thank you for your wonderful review! We're delighted to hear that our team was able to resolve your concern quickly and to your full satisfaction. While we're sorry to hear your original pan developed an issue, we're pleased we could provide a replacement promptly and keep you updated throughout the process. It means a great deal to know that you're happy with both your replacement pan and the support you received. Thank you for your trust and for choosing SiraatsKitchen. We look forward to serving you again in the future! Aika – Siraat Support

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David Khong · 1 review · Experienced 2026-08-02 ·

heavy

It’s quite heavy, too heavy for wife . Should have gotten the 24 size. I wouldn’t mind if I can do a swap for a smaller size.without paying for another one. I’m willing to forgo the price difference if you agree.

Reply from Siraat2026-08-04

Hello David, Thank you for sharing your feedback. We're glad to hear you're enjoying the cookware overall, though we're sorry to learn that the size and weight weren't quite what you were hoping for. We'd be happy to review the options available for your order. As we aren't able to identify your case from your Trustpilot review alone, please reply to your existing support email or contact us with your order number so our team can look into whether an exchange is possible and discuss the available options with you. Aika – Siraat Support

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Anjali Koschmider · 1 review · Experienced 2026-08-04 ·

Punctual communication and able to…

Punctual communication and able to correct issue right away

Reply from Siraat2026-08-05

Hello Anjali, Thank you for your wonderful review! We're delighted to hear that our team was able to communicate promptly and resolve your concern right away. Providing fast and efficient support is something we truly strive for. Thank you for choosing SiraatsKitchen. We truly appreciate your support and look forward to serving you again in the future. Aika – Siraat Support

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Vince · 2 reviews · Experienced 2026-07-30 ·

Outstanding customer service and products

Outstanding customer service and communication. Very happy with the quality of the products!

Reply from Siraat2026-08-03

Hello Vince, Thank you for your wonderful review! We're delighted to hear that you're happy with both the quality of our products and the support you received from our team. Providing excellent customer service and clear communication is something we truly value, and we're pleased it made a positive impression. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware for years to come. Aika – Siraat Support

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Simon Greenwood · 2 reviews · Experienced 2026-08-02 ·

Great pans, great support.

Really like the pans, but there was an issue with one of them. After a brief chat with customer support, a new item was immediately sent out to replace mine. Great service, really pleased with the product and the support.

Reply from Siraat2026-08-03

Hello Simon, Thank you for your wonderful review! We're delighted to hear that you're enjoying your pans and that our support team was able to resolve the issue quickly by arranging a replacement. It's great to know that both our products and our service met your expectations. Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware for many years to come. Aika – Siraat Support

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Jonathon Lyons · 1 review · Experienced 2026-08-03 ·

Have not used it yet but it looks good…

Have not used it yet but it looks good quality

Reply from Siraat2026-08-03

Hello Jonathon, Thank you for your review! We're delighted to hear that your new cookware has made a great first impression. We hope you enjoy using it and that it lives up to your expectations once you have the opportunity to cook with it. Thank you for choosing SiraatsKitchen. We truly appreciate your support. Aika – Siraat Support

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Richard · 4 reviews · Experienced 2026-08-02 ·

I am impressed!

So far so good, I have a gas range and the pan is excellent on low flame. Takes maybe two minutes to heat up, oil beads as it should....for me adding a little butter helps with my eggs and Jasmin rice....it's the starch. Otherwise anything with a little fat, slides around. I am impressed!

Reply from Siraat2026-08-04

Hello Richard, Thank you for your wonderful review! We're delighted to hear that you're having such a great experience with your pan. It's great to know it's performing well on your gas range and that you've found a cooking technique that works perfectly for the foods you enjoy most. Thank you for sharing your experience and for choosing SiraatsKitchen. We hope your cookware continues to bring you many enjoyable meals for years to come. Aika – Siraat Support

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Tammy · 3 reviews · Experienced 2026-08-02 ·

I keep coming back

I am on my 4th pan from Siraat. I love the fact that they are non-toxic and so much lighter than my old cast iron pans. I even gifted one to my son, and he says it's the best pan he owns.

Reply from Siraat2026-08-04

Hello Tammy, Thank you for your wonderful review! We're delighted to hear that you've come back to SiraatsKitchen time and again. Knowing that you're now on your fourth pan and even chose to gift one to your son means a great deal to us. It's especially rewarding to hear that he loves it too! Thank you for your continued trust and support. We hope our cookware continues to be a valued part of your kitchen for many years to come. Aika – Siraat Support

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Wendy Surritte · 4 reviews · Experienced 2026-07-31 ·

Titanium skillets

I have used my titanium skillets and so far I really Like them. I'm looking forward to them coming out with some pans now. HOPEFULLY! Really nice customer service. Would definitely recommend these pans. No more buying sets every few years. Lifetime warranty! Thanks, Wendy S. in Kansas.

Reply from Siraat2026-08-03

Hello Wendy, Thank you for your wonderful review! We're delighted to hear that you're enjoying your titanium skillets and that they've made such a positive first impression. It's also great to know you had a positive experience with our customer service and that you'd recommend our cookware to others. We truly appreciate your support and your feedback. We hope your skillets continue to serve you well for many years to come. Aika – Siraat Support