Siraat (siraatskitchen.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
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Anonymous · 1 review · Experienced 2026-07-02 ·
★★★★★
I did lots of research and selected the…
I did lots of research and selected the Siraat titanium pan because it had great reviews. However, this pan is no where near non stick. Even with an exorbitant amount of olive oil or coconut oil, food sticks. I have to soak it every single time I cook with it because the food sticks so much. The pan seems to do better with food other than eggs and you need to use low heat. Customer service will work with you on options for a refund if you are not satisfied with the pan.
Reply from Siraat2026-07-25
Hello there,
We're sorry to read that our cookware wasn't the right fit for you.
Titanium cookware performs differently from traditional coated non-stick cookware and does not rely on synthetic non-stick coatings. While many customers achieve excellent results by following the recommended preheating and cooking techniques, we recognise that every cooking experience is different.
We'd very much like the opportunity to look into this for you. As we aren't able to identify your case from your Trustpilot review alone, we kindly ask that you reply to your existing support email or contact us with your order number so we can review your concerns regarding the cookware's performance and your return request.
Aika – Siraat Support
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S.L. · 1 review · Experienced 2026-07-25 ·
★★★★★
"Exceptional Service and Quality"
I had a fantastic experience finding exactly what I needed. I submitted a question to the Siraats support team about the ounce capacity of their titanium water bottle. The Siraats service responded within minutes, just in time for me to purchase the bottle during the July discount sale. As for the bottle size, it works perfectly for me.
Weekend customer service representatives are available to assist customers. Their holiday discounts are unbeatable. Their titanium products speak volumes. They are not toxic.
Reply from Siraat2026-07-26
Hello S.L.,
Thank you for your wonderful review!
We're delighted to hear that our support team was able to answer your question promptly and that you were able to take advantage of our July promotion. It's also great to know that the titanium water bottle has been the perfect size for your needs.
Your kind words about our products and customer service mean a great deal to us. Thank you for choosing SiraatsKitchen, and we hope you continue to enjoy your new bottle.
Aika – Siraat Support
Buyer beware. TrustPointe seems far more interested in avoiding returns than helping customers. We followed all of their instructions, yet they kept demanding more proof rather than standing behind their product.
Their solution? Record a complete cooking video for their review or accept a 20% refund and keep a pan that doesn't perform as advertised. That's not customer service. That's a return policy designed to wear customers down until they give up.
*****Actual Email Respones Below*****
Hi Morgan,
Thank you for pointing that out, and I apologize for my oversight. You're absolutely right—you did mention in your initial email that you performed the water droplet test. Thank you for clarifying.
I also appreciate that you've followed the troubleshooting steps on our website. At this stage, we're still unable to determine whether the sticking is being caused by a manufacturing defect.
To properly assess this, we'd need a short video showing the entire process—from preheating the pan, performing the water droplet test, adding the oil, and then cooking. This allows our product team to see exactly how the pan is performing and determine whether there is a manufacturing issue.
If the video shows a manufacturing defect, we'll be happy to review your case further.
If you don't wish to go through any additional troubleshooting, our offer of a 20% partial refund remains available, and you may keep the pan.
Please let me know how you'd like to proceed. If you'd like to send the video, I'll be happy to have our team review it. If you'd prefer the 20% partial refund instead, I can arrange that for you right away.
Kind Regards,
Jen
Customer Service Agent
Reply from Siraat2026-07-26
Hello Morgan,
We're sorry to read that our cookware wasn't the right fit for you.
Titanium cookware performs differently from traditional coated non-stick cookware and does not rely on synthetic non-stick coatings. While many customers achieve excellent results, we recognise that every cooking experience is different.
When a customer reports a possible manufacturing issue, our product team may request photos or a short video to help determine whether a manufacturing defect is present before making a warranty assessment. Following our review of your case, we were pleased to provide you with a full refund, and we appreciate the opportunity to resolve your concerns.
Aika – Siraat Support
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Morgan Danielson · 2 reviews · Experienced 2026-07-23 ·
★★★★★
False advertisement/Untrustworthy
If this pan does not work out for you, you will not be able to easily return as noted on their website. Even after troubleshooting all of the recommendations given, they keep wanting you to do more. Here is their response:
Hi Morgan,
Thank you for pointing that out, and I apologize for my oversight. You're absolutely right—you did mention in your initial email that you performed the water droplet test. Thank you for clarifying.
I also appreciate that you've followed the troubleshooting steps on our website. At this stage, we're still unable to determine whether the sticking is being caused by a manufacturing defect.
To properly assess this, we'd need a short video showing the entire process—from preheating the pan, performing the water droplet test, adding the oil, and then cooking. This allows our product team to see exactly how the pan is performing and determine whether there is a manufacturing issue.
If the video shows a manufacturing defect, we'll be happy to review your case further.
If you don't wish to go through any additional troubleshooting, our offer of a 20% partial refund remains available, and you may keep the pan.
Please let me know how you'd like to proceed. If you'd like to send the video, I'll be happy to have our team review it. If you'd prefer the 20% partial refund instead, I can arrange that for you right away.
Kind Regards,
Jen
Customer Service Agent
‐---------------------------
UPDATE: I was contacted by customer service again and provided a full refund, which was greatly appreciated.
Reply from Siraat2026-07-26
Hello Morgan,
We're sorry to read that our cookware wasn't the right fit for you.
Titanium cookware performs differently from traditional coated non-stick cookware and does not rely on synthetic non-stick coatings. While many customers achieve excellent results, we recognise that every cooking experience is different.
In cases where a manufacturing issue is reported, our product team may request photos or a short video to help determine whether a defect is present before making a warranty assessment. However, after reviewing your case, we were pleased to provide you with a full refund, and we hope this demonstrated our commitment to resolving your concerns fairly.
Aika – Siraat Support
K
Kelly Mallory · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Great customer service …
Shipping took awhile but customer service was excellent. Responded right away and helped me track my order. Checked to make sure I received which I appreciate. The pan looks great, haven’t tried it yet so will update
Reply from Siraat2026-07-25
Hello Kelly,
Thank you for your wonderful review!
We're delighted to hear that our support team was able to keep you informed throughout the delivery process and help you track your order. It's also great to know your cookware arrived safely, and we appreciate you mentioning the follow-up to confirm its delivery.
We hope you enjoy cooking with your new pan, and we'd love to hear your thoughts once you've had the chance to use it.
Aika – Siraat Support
Customer service: Prompt replies to questions.
Products: Good quality products-I particularly liked the meat searer and the beatifully designed magnetic pan rests.
My sisters will be delighted with them when I offer each a gift of the pan rests.
I am about to order the titanium chopping boards. They look much better than rival products.
Reply from Siraat2026-07-24
Hello Eileen,
Thank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and customer service. It's especially lovely to know that the meat searer and our magnetic pan rests have been such a hit, and we hope your sisters enjoy their gifts just as much.
We truly appreciate your continued support and are excited that you're considering our titanium chopping boards. We hope they prove to be another great addition to your kitchen.
Aika – Siraat Support
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Terry Choi-Lundberg · 1 review · Experienced 2026-07-24 ·
★★★★★
Can't comment on the product but the customer service was exceptional
It all started with a late night impulse purchase (we all know about those!) which I almost immediately regretted for mainly financial reasons (having later seen the same or what looked like the same items online for a lower price). I contacted the company within an hour to try to cancel for a full refund. I received a reply almost instantly but was told it was already too late, the order already was in fulfillment mode. If I wanted to get a refund, I would have to await the delivery of the items and then go through the return process. This obviously put me in a very disgruntled mood. However, I was offered a further discount on the cookware but I had already made up my mind to obtain a refund. I do not blame the company for this reasonable counter offer but made me even more determined that the product was overpriced and not needed. I completely take responsibility for my mistake in ordering and accept the inconvenience that was to come but I must admit that I initially felt that the company could have been more accommodating in canceling the order. However, it is the customer service experience which really became the focus of this whole debacle. My agent was pleasant, courteous, patient, responsive from the start, despite my own impatience and frustration which I am sure was evident in my communication. All emails were attended to quickly and each thread moved me closer to the goal of a full refund, but it did take some effort and time, about 3 weeks in total. Of course, it was my own fault for placing the order in the first place and I was more frustrated with myself for having made a wrong decision. At some point I realised that I was communicating to an AI assisted channel simply because of the consistency of the measured and supportive replies but that no longer mattered because at least I was getting the exact support I needed to complete the refund process which in due course was resolved with a full refund (minus a postal return fee which was reasonable due to the fact it was a change of mind return). I cannot comment on the quality of the product as I returned the parcels unopened, but I can commend the customer service most highly in my particular situation. I know the reviews of the product and customer service have been mixed but in my experience, the company in good faith did follow through with their refund policy and I've never had more personable communication throughout the process. Best of luck to anyone reading this for making the right decision for your cookware and hope you will receive the same level of service and satisfying resolution if ever needed.
Reply from Siraat2026-07-24
Hello Terry,
Thank you for taking the time to share such a thoughtful review of your experience.
While we're sorry your purchase didn't ultimately work out, we're delighted to hear that our support team was able to assist you throughout the process with prompt, courteous communication and that your refund was completed in accordance with our return policy. It's especially meaningful to know that, despite the circumstances, you felt well supported from start to finish.
We truly appreciate your balanced feedback and your kind words about our customer service. We wish you all the best and thank you for giving SiraatsKitchen the opportunity to assist you.
Aika – Siraat Support
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Nadeem · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Excellent Customer service
I got a very quick, positive and professional response from this Compay.
Highly recommended.
Reply from Siraat2026-07-25
Hello Nadeem,
Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience with our support team. Providing prompt, professional assistance is something we truly value, and we're pleased we could help.
Thank you for your recommendation and for choosing SiraatsKitchen. We truly appreciate your support.
Aika – Siraat Support
The ordering process was easy and went without issue. I made a mistake on the delivery address, contacted the support team and they were extremely responsive, handling and correcting my mistake immediately. Great job Jen!!!
Reply from Siraat2026-07-25
Hello Howard,
Thank you for your wonderful review!
We're delighted to hear that your ordering experience was smooth and that our support team was able to quickly help correct your delivery address. It's especially rewarding to know that the prompt assistance made a positive difference.
Thank you for your kind words and for choosing SiraatsKitchen. We truly appreciate your support and hope you enjoy your cookware for years to come.
Aika – Siraat Support
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Nina · 4 reviews · Experienced 2026-07-24 ·
★★★★★
Enjoying my new pan
My new pan finally arrived and its a pleasure to cook with. Be sure to follow the directions to the letter before you jump right into cooking. If I could take a half star off, it would be for long wait for the pan to arrive. I hope that as it grows, the company can bring production and delivery to the USA. Customer service was great and prompt to respond. Overall, I give this group a A plus rating.
Reply from Siraat2026-07-25
Hello Nina,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying your new pan and that it's been a pleasure to cook with. We also appreciate your patience while waiting for your order to arrive and are pleased that our support team was able to assist you promptly throughout the process.
Thank you for sharing your thoughtful feedback and for your A+ rating. We truly appreciate your support and hope you continue to enjoy your cookware for many years to come.
Aika – Siraat Support
I bought a frying pan, not cheap at Christmas 2025, it was a present for my son. It debrided after one use so we asked that they deal with that and we had a few emails with them I cc my son in as he had the frying pan we sent photos as well and more emails and then communication stopped. My son told me last month that he has not heard any more from them, so I emailed them again and now no reply whatsoever despite emailing twice. NOT IMPRESSED very poor customer service this frying pan cost over £100. I hope that they read this review and check their emails and I hope we get a good response
Reply from Siraat2026-07-24
Hello Rachel,
We're sorry to read that your experience has left you disappointed.
We'd very much like the opportunity to look into this for you. As we aren't able to identify your case from your Trustpilot review alone, we kindly ask that you reply to your existing support email or contact us with your order number so we can review the status of your warranty request and assist you further.
We appreciate you bringing this to our attention and look forward to helping you reach a resolution.
Aika – Siraat Support
B
Bengisu Tan · 1 review · Experienced 2026-07-18 ·
★★★★★
Do not buy anything from these scammers
They advertise free returns, 100 day satisfaction guarantee, EU product, etc. They're all lies. I ordered two different 26 cm pans and a lid. One of the pans that arrived was so big that the lid was directly falling inside. I contacted support immediately to return it and get another smaller product, then the stalling began. Their return portal gave me 205$ return shipment fee to Hong Kong (mind you I live in Spain). Then they kept refusing to provide any free returns (although gave me a smaller "manual return fee" of 27$) and that the product was correct even though it was clearly not at the size it was advertised. I wish I could send everything back and get my money back because I don't trust anything that's written on their website anymore. They act like scammers, and I don't want to use their items to cook. Also, obviously the pans are not produced anywhere in the EU.
Reply from Siraat2026-07-22
Hello Bengisu,
We're sorry to read that our cookware wasn't the right fit for you.
We'd like to clarify that the Deep Pan Pro has its own design, and we do not currently offer a matching lid for this model. While we understand this wasn't what you expected, our team reviewed your case and offered the available resolutions, including compensation and return options in accordance with our published policy.
We appreciate your feedback and will continue working to ensure customers have the information they need when choosing the cookware that's right for them.
Aika – Siraat Support
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Martin Mack · 1 review · Experienced 2026-07-22 ·
★★★★★
One of the good guys
Price was good and customer service was immediate and helpful
Reply from Siraat2026-07-23
Hello Martin,
Thank you for your wonderful review!
We're delighted to hear that you found both our pricing and customer service to be a great experience. It's especially rewarding to know our team was able to assist you promptly and provide the support you needed.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you enjoy your cookware for many years to come.
Aika – Siraat Support
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Arnold Falvo · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Well great
Well great
Response and come back
Reply from Siraat2026-07-22
Hello Arnold,
Thank you for your review!
We're pleased to hear that you had a positive experience with our team and that we were able to respond and follow up with you promptly. It's always encouraging to know our support made a positive difference.
Thank you for choosing SiraatsKitchen. We truly appreciate your support.
Aika – Siraat Support
D
Danny Lopez · 1 review · Experienced 2026-07-21 ·
★★★★★
I called support department requesting…
I called support department requesting information on my order. They promptly supplied me with information and I received the skittle soon after that. All’s good the wife is happy. Will make more purchases soon.
Reply from Siraat2026-07-23
Hello Danny,
Thank you for your fantastic review!
We're delighted to hear that our support team was able to provide a prompt update on your order and that your skillet arrived shortly afterward. Best of all, we're thrilled to know your wife is happy with the purchase!
We truly appreciate your support and look forward to serving you again in the future.
Aika – Siraat Support
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Michael Morreale · 1 review · Experienced 2026-07-12 ·
★★★★★
Valuable interface with the…
Valuable interface with the representative. Was able to resolve the issue promptly.
Reply from Siraat2026-07-22
Hello Michael,
Thank you for your kind review!
We're delighted to hear that our support team was able to assist you and resolve your issue promptly. Providing clear and timely assistance is something we value, and we're pleased that your experience reflected that.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope you continue to enjoy your cookware.
Aika – Siraat Support
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Nick Henley-Welch · 6 reviews · Experienced 2026-07-21 ·
★★★★★
Ive only used it twice but
Ive only used it twice but, first time sautéing cauliflower was great, when I did scrambled eggs it did stick. But it washed off easily.
Reply from Siraat2026-07-21
Hello Nick,
Thank you for sharing your experience with your new cookware.
We're pleased to hear that your first sautéed cauliflower turned out so well. We also appreciate your honest feedback about cooking scrambled eggs. Titanium cookware performs differently from traditional coated non-stick cookware, and many customers find that results continue to improve as they become more familiar with the cooking technique.
It's great to know the pan cleaned up easily, and we hope you continue to enjoy even more success with each use.
Aika – Siraat Support
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Antonio Agustin · 1 review · Experienced 2026-07-18 ·
★★★★★
I just cooked eggs in the first use
I just cooked eggs in the first use. Overall it was okay. Needs extra effort cleaning because leftovers got stuck at the hammered “holes” edges. May need soaking after pan has cooled down before washing to soften leftovers.
Reply from Siraat2026-07-20
Hello Antonio,
Thank you for sharing your first impressions of your cookware.
We're pleased to hear that your first cooking experience went well overall. We also appreciate your feedback about cleaning after cooking eggs. Allowing the pan to cool and soaking it in warm, soapy water before cleaning can certainly help loosen any residue, especially after the first few uses.
Thank you for choosing SiraatsKitchen. We hope you'll continue to enjoy your cookware as you become more familiar with it.
Aika – Siraat Support
c
customer · 4 reviews · Experienced 2026-07-19 ·
★★★★★
Internet issues at first
Internet issues at first, but as soon as I we connected it was all up hill in the helpfulness with my order and their product is top tier quality. Great customer service and highest quality product.
Reply from Siraat2026-07-21
Hello there,
Thank you for your wonderful review!
We're delighted to hear that, once you were able to connect with our team, everything went smoothly. It's great to know that our customer service was helpful and that you're so pleased with the quality of your cookware.
Thank you for choosing SiraatsKitchen. We truly appreciate your support and hope your cookware continues to exceed your expectations for years to come.
Aika – Siraat Support
K
Kathy · 1 review · Experienced 2026-07-16 ·
★★★★★
Great Pan
I followed the directions for proper heating and the pan works perfectly. I really love the look of the pan and most of all the no forever chemicals.
Reply from Siraat2026-07-20
Hello Kathy,
Thank you for your wonderful review!
We're delighted to hear that your cookware is performing just as you expected. It's great to know that following the recommended preheating method has given you excellent results and that you're enjoying both the design and the peace of mind that comes with cooking without PFAS and PTFE coatings.
Thank you for choosing SiraatsKitchen. We hope your cookware continues to bring you many enjoyable meals for years to come.
Aika – Siraat Support
