SkinSeoul is your #1 destination for authentic Korean skincare. From cult-favorite brands to hidden gems, we offer the widest selection at the most competitive prices. Our team of beauty experts also provides insider tips and insights to help you find the perfect products for your skin. Experience next-level self-care with SkinSeoul—because glowing skin should be within everyone’s reach
以上内容由商家自行提供，未经平台核实。SKINSEOUL（skin-seoul.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 94 条用户评价，属于美丽与健康分类，口碑优秀。好评高度一致，91% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕价格、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the wide selection of authentic Korean beauty products, frequently mentioning the affordable prices, impressive product quality, and the wonderful surprise of receiving extra samples. Shoppers also find the online platform extremely easy to navigate, and they are consistently pleased to see that their purchases arrive safely with secure, careful wrapping. Though some customers experienced shipping delays or issues with specific delivery partners taking significantly longer than expected to deliver packages. A few reviewers additionally noted occasional difficulties with tracking their shipments or discovering minor missing items upon opening their parcels.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Great products at great price. Seller communicates each step in the process.
Hi Kellie, thank you so much for your kind review! We're happy to hear you enjoyed our products and found our communication throughout the order process helpful. We really appreciate your support and look forward to serving you again soon!
I am an older female who was getting many face wrinkles. I had tried many other creams and the wrinkles were still there. My granddaughter suggested the collagen face cream and I'm was amazed. Applied it the first night and the next morning my face was plumbed and many of the wrinkles gone. I am a devoted fan!
Thank you so much for sharing your experience! We're so happy to hear that you're loving the collagen face cream and that you've seen such great results. It's especially wonderful to know your granddaughter introduced you to it! Thank you for your kind words and support. We're thrilled to have you as part of the SkinSeoul community, and we hope you continue enjoying your skincare journey with us!
I like that I'm buying original products. I live in Colombia but the delivery service is pretty fast. The prices are really good and the variety of brands is great.
Thank you so much for your kind review! We're delighted to hear that you're happy with the authenticity of our products, our selection of brands, and our prices. It's also wonderful to know that your order arrived quickly all the way to Colombia! We truly appreciate your support and look forward to serving you again soon.
First time ordering. It took a long time to receive my package. It arrived missing one item. I complaint about it, sent all the info they requested and so far ( about one week after notifying the missing item) I have not received any answer with any update or solution.
Thank you for taking the time to share your experience with us. We're so sorry to hear that your order arrived with a missing item and that you haven't received an update after reaching out to our support team. We understand how disappointing and frustrating this must be. To help us look into this as quickly as possible, we've sent you an information request through Trustpilot. When you have a moment, could you please provide your order number, the email address used for your purchase, and any other relevant details? This will help our team locate your order and investigate the issue thoroughly. We truly appreciate your patience and the opportunity to make this right. Once we receive your information, we'll do our best to resolve this for you as soon as possible.
I really liked this store. The prices were competitive, the order was processed quickly, and I was kept informed throughout the entire shipping process. Unfortunately, the delivery experience with GOFO completely ruined it for me. The same delivery driver has now spoken to me disrespectfully on three separate occasions. Instead of simply following the delivery instructions or the company's procedures, he repeatedly made personal comments such as telling me that I shouldn't order packages if I'm not home, saying that I'm "always the same problem," and even sending me messages like "Ayayay c toi encore." This is completely unprofessional. I always provided the correct address, access codes, detailed delivery instructions, and even a photo showing exactly where the parcel could be left. Despite this, the delivery repeatedly failed because my instructions were ignored. Ironically, after several complaints, the package was finally left exactly where I had requested from the beginning. I genuinely wanted to continue ordering from this store because everything else was excellent. However, as long as GOFO is the delivery partner, I will most likely buy these products elsewhere. A better delivery option or a pickup point would make a huge difference.
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words about our prices, order processing, and communication throughout the shipping process. We're very sorry to hear about your experience with the delivery. The behavior you described is not the level of service we want any of our customers to receive, and we completely understand how frustrating this must have been. Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we will definitely share it with our team as we evaluate our delivery experience and work with our logistics partners to improve our service. We sincerely appreciate your honesty and are sorry that this experience has affected your confidence in ordering from us. We hope we'll have the opportunity to provide you with a much better experience in the future.
Though I would have issue with my order because I always do with other websites ..but no ..4 orders and no problems. Authentic products, fast postage with au post, very fast customer service response, excellent prices and very carefully packaged. They also have products that are usually hard to find. Not shopping anywhere else.
Thank you so much for your wonderful review! We're so happy to hear that all four of your orders have gone smoothly and that you've had a great experience with our products, shipping, customer service, and packaging. We're honored to be your go-to store for Korean skincare, and we look forward to serving you again!
Skinseoul is the best for Korean skincare. Their products all have great reviews and they have the best prices. The orders arrive quickly and there are always email updates to track the package .
Thank you so much for your kind review! We're so happy to hear you enjoyed shopping with us. Your support means a lot to us, and we look forward to serving you again soon!
Ordered from SkinSoul for the first time. The product got stuck when it entered the U.S. for 4 days. I emailed customer support, and got a response within a day with a tracking number. I’ll order from this company again.
Thank you so much for your review! We're glad to hear our customer support team was able to assist you and that your first experience with SkinSeoul was a positive one. We truly appreciate your support and look forward to serving you again!
Great product and delivery very good choice
Thank you so much for your kind review! We're delighted to hear you were happy with both our products and delivery. We truly appreciate your support and hope to serve you again soon!
From ordering to delivery, everything was very fast, and I live in Europe. All the products arrived in excellent condition and very well packaged. I will definitely buy more products from them again 🥰
Thank you so much for your kind review! We're so happy to hear your order arrived quickly and in perfect condition. Thank you for your support, we can't wait to serve you again on your next order!
I received the product just as described. My only issue is that the price of the product tripled now.
Thank you for your review! We're glad to hear you received your product as described. We also appreciate you bringing the pricing to our attention. We're continuously working to ensure our prices remain fair and competitive. If you ever notice a price that seems unusual or incorrect, please don't hesitate to reach out to our customer support team. We'd be happy to review it and investigate further. Thank you again for your feedback and support!
Great product , great price
Thank you so much for your kind review! We're delighted to hear you were happy with both the product and the price. We truly appreciate your support and look forward to serving you again soon!
I placed an order with this company back in Sept 25, and I recently received a $17 billing from FedEx related to that order. The amount itself was not a major issue, but I was surprised because there was no mention anywhere on the website that an additional FedEx charge would be billed separately after delivery. Had I been aware of this beforehand, I may have reconsidered placing an order. I just wanted to bring this your attention because clearer disclosure of these charges would help avoid confusion to future customers.
Thank you for taking the time to share your feedback. We're sorry to hear that you were surprised by the additional FedEx charge after your order was delivered. We understand how frustrating it can be to receive an unexpected bill, especially when it isn't something you were anticipating. Since your order was placed, we've made significant improvements to our shipping process and checkout experience, including providing clearer information around international shipping, duties, taxes, and any potential additional charges. Our goal is to ensure customers have as much visibility as possible before completing their purchase. While cases like this are now much less common, we understand your concern and appreciate you bringing it to our attention. Feedback like yours helps us continue improving the overall customer experience. Thank you again for your feedback and for helping us improve.
If I could give 0 I would. I ordered my products on the 17th January and they were not shipped until 28th January. Then when they were due to be delivered Evri left the package on a main road so obviously it was stolen. I raised this with the company as well as Evri and it took until today (17th February) to receive a refund. The company does not trust anything you say to the point where you have to sign a document to ‘prove’ that you never got the parcel. I’d avoid this like the plague as the customer service was so slow. I provided evidence the parcel was not received at the time it’s applying I had to wait the time I did for a refund as the company could have disputed with the delivery company separately.
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you went through. We understand how disappointing it must have been to experience a shipping delay, have your parcel marked as delivered but never receive it, and then wait much longer than expected for a resolution. We also apologize that our communication throughout the process did not meet the standard you should expect from us. Your feedback has been taken seriously, and we've made several improvements since your experience. We've transitioned to a faster and more reliable shipping partner, improved our delivery tracking and visibility, and strengthened our internal customer support processes to provide clearer communication and faster resolutions when issues arise. We're very sorry that we fell short in your case, and we appreciate you bringing these issues to our attention. Feedback like yours has helped us make meaningful improvements, and we hope we'll have the opportunity to provide you with a much better experience in the future.
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SweetCare共 94 条符合条件的评价
